PROFESSIONAL

SUMMARY

WORK HISTORY

RHODA DUBONG

■ ACHIMOTA, ACCRA ■ +233********* ■ ad49jt@r.postjobfree.com ■ Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations. Supportive Education Consultant with excellent interpersonal skills. Proficient in utilizing latest technology to simplify and streamline training. Demonstrates strong familiarity with latest professional training concepts to apply innovative strategies in consulting and training.

EDUCATION CONSULTANT - PART TIME 10/2021 to Current LEARNING TIME GHANA LTD, ACCRA, GHANA

• Marketing Learning Time At (a reading program).

• Teaching and encouraging parents to read to their children.

• Organizing opportunity seminars.

• Writing reports.

Developed and conducted in-service training sessions for teachers and counsellors to meet goals and objectives.

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Gathered information from educators, staff and students to assess needs and requirements.

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• Instructed teachers, students and parents to navigate digital learning tools. ACCOUNTS & INVENTORY MANAGER 01/2022 to 06/2023

MAA DORISDOFF ENTERPRISE, ACCRA, GHANA

• Interfaced with sales and purchasing departments to streamline inventory process.

• Documented daily deliveries and shipments to reconcile inventory.

• Adhered to company audit rules during inventory counts to obtain accuracy.

• Achieved stock availability each month through regular ordering and sales analysis.

• Identified high demand and fast selling products to facilitate more orders.

• Collaborated with warehouse employees and staff to align business goals. Examined adequacy of stocks to determine supply and meet demands for distribution avenues.

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• Recruited and trained new employees to meet department staffing needs. ACCOUNT OFFICER 10/2020 to 12/2021

Advocates and Trainers for Children and Women Adva, TAKORADI, GHANA

• Managed account transactions.

• Processed tax payments and returns.

• Reconciled account receivable and payable.

• Handled monthly annual closings.

• Prepared budget forecast.

• Kept records of organization's assets.

SKILLS

EDUCATION

• Managed petty cash.

• Report writing.

Built and strengthened relationships with new and existing accounts to drive revenue growth.

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Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

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• Pursued new leads each month to reach targeted quota. REGISTRATION OFFICER - CONTRACT 01/2020 to 09/2020 National Identification Authority (NIA), ACCRA, GHANA

• Ensured accurate recording of personal information of an applicant.

• Exercised control over the registration process at the registration center.

• In charge of the registration forms, equipment, and other materials at the registration center.

• Educated clients on the registration requirements to facilitate fast and accurate data recording.

• Upheld and enforced data confidentiality practices. Maintained awareness of up-to-date legislation and relevant legal processes to perform best practices.

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• Promoted registration services at registrar events to raise awareness. Notified individuals regarding checklist and requirements for Ecowas card applications.

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NATIONAL SERVICE PERSONNEL (REGISTRATION AND COMPL 09/2018 to 08/2019 Social Security and National Insurance Trust (SSNI, TAKORADI, GHANA

• Responded to customers inquiries.

• Updated customers account such as beneficiaries.

• Data entry.

• Issued demand letters to employers.

• Responsible for writing cheques.

• Filed documents.

• Provided information about Social Security to the applicants.

• Provided outstanding customer support to maintain first-class service ratings. Built constructive relationships with staff and customers for positive, productive workplace environments.

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Completed administration tasks to maintain accurate, up-to-date records and documentation.

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ATTACHMENT PERSONNEL (CUSTOMER SERVICE) 05/2017 to 08/2017 Gold Coast Fund Management – Takoradi Branch, TAKORADI, GHANA

• Investor advisory services.

• Opening investors account.

• Updating daily returns.

• Making payments to investors.

• Writing of various vouchers.

• Making call backs on return and unpaid cheques.

• Provided information about new and existing product to customers.

• Educating customers on products operation.

• Responsible for clients' complaints.

• Written and verbal communication skills

• Efficiency in Microsoft office

• Customer Service & Teamwork

• Administration & consulting

• Organization & Time Management

• Time management

Bachelor of Science: ACCOUNTING AND FINANCE, 09/2013 to 07/2018 UNIVERSITY FOR DEVELOPEMENT STUDIES - GHANA

LANGUAGES

WASCE: BUSINESS STUDIES, 01/2008 to 05/2012

Dwamena Akenten Senior High - GHANA

English

Fluent

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