LaKeisha Michelle Jones

**** ***** ****

Westlake, LA 70669

337-***-****

ad49iv@r.postjobfree.com

Skills

●Management

●Negotiation and Problem solving

●Recruiting, staffing, and training

●Multitasking

●Customer Service

●Scheduling

Experience

April 2022-February 2023

Golden Nugget, Lake Charles, LA – Retail Associate

Greeting guests upon arriving in our retail showroom and learning their motivation for their visit; getting to know them and developing long-term relationships.

Building rapport through conversation and honest recommendations.

Marketing new products and sales.

October 2021-January 2022

Golden Corral, Lake Charles, LA – Server

Serving food and beverages while maintaining high quality formal table service to customers daily.

Organized large parties’ reservations and special requests efficiently and accurately.

Resolved complaints quickly and efficiently while keeping the customer’s best interests in mind.

July 2017 -September 2021

Golden Nugget, Lake Charles, LA - Server/Runner/Certified Trainer

●Provided efficient customer service in an extremely fast-paced environment.

●Met customers’ needs by processing orders accurately and within a limited time frame.

●Trained new employees to promote various skills such as: customer service, team building, communication skills and adhering to company policies and procedures.

April 2016 -July 2017

Ihop, Lake Charles, LA -Server

●Answer customer questions and provide information regarding the menu.

●Worked along with management to train and provide restaurant with better team building skills and created new policies to follow to promote improvement in customer service.

October 2015- April 2016

Ihop, Baton Rouge, LA -Hostess

●Warmly and promptly greeting guests when they arrive at the restaurant.

●Accommodating guests’ special needs, including childcare and handicapped needs.

●Assisting servers and customers as needed, as well as completing side work during downtime.

Education

August 2022-Present

Sowela Technical Community College, Lake Charles, LA- Business Administration-Hospitality

January 2020 – July 2022

McNeese University, Lake Charles, LA -Nursing

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