Dennis E. Sephes sr

*** ********* ***.

Apt ***

Columbia SC 29210

910-***-****

ad49gf@r.postjobfree.com

Objective:

To secure a position as a general manager for a major corporation. To be able to grow and learn with that company.

Skills profile:

Able to work efficiently in a fast-paced environment Complete tasks in a timely manner

Excellent customer service skills

Work wells with others

Ability to train and develop those under me

20+ years in a supervisory or trainer role.

Employment history

Teleperformance Aug. 2022 – present

Academy manager

Responsible for training all new employees for Bank of America CVL department. Responsible for ensuring all their credentials were working properly along with the systems they would be using. Attend weekly leadership meeting with the client giving updates on training also connect with production manager

Teleperformance May 2022- Aug. 2023

Customer service agent

Work as a customer service agent for clients such as AT&T, apple and Bank of America. Duties included providing satisfying resolutions to customers in a timely manner while giving great customer service. The job included taking payments, sending various documents or letters and some research of accounts in a fast-paced environment.

Five guys burgers and fries May 2021-May 2022

General manager

Handled all aspects of operating a business on a day-to-day basis, successfully completed all jobs by time requested. Scheduled employees, trained and cross trained new employees, counted inventory daily, made cash deposits, completed weekly paperwork and accurately prepared a profit and loss report weekly along with other financial reports

Zax LLC dba Zaxbys Aug. 2020-May 2021

General manager

Handled all aspects of operating a business on a day-to-day basis, successfully completed all jobs by time requested. Scheduled employees, trained and cross trained new employees, counted inventory daily, made cash deposits, completed weekly paperwork and accurately prepared a profit and loss report weekly along with other financial reports

Dominos pizza July 2017- Aug. 2020

General manager

Handled all aspects of operating a business on a day-to-day basis, successfully completed all jobs by time requested. Scheduled employees, trained and cross trained new employees, counted inventory daily, made cash deposits, completed weekly paperwork and accurately prepared a profit and loss report weekly along with other financial reports

CRG burger king: Charleston SC G May 2016 - November 2017 General manager

Establish the prep pars daily to reflect sales oversaw the quality of food served to our guests trained kitchen partners according to standards networked with our guests daily to ensure quality of care and service interview, hire, train and counseling that needed to be done. KFC February 2015 – May 2016

General manager

Direct efficient guest flow through participative shift management, scheduling a full working staff of up to fifty crew members prepare and track sales budgets, consistently meeting a weekly sales volume of

$75,000. Ensure the integrity of restaurant operations through excellence in customer relations effectively lead and motivate employees through implementation of in-house training and incentive plans, resulting in increased productivity levels and employee satisfaction handle weekly inventory and vendor relations to ensure the timely and cost-effective purchasing of food and beverages. Balance service with costs to ensure profitability promote guest satisfaction to steady repeat business coach / schedule servers to maximum levels of performance monitor BOG for consistent sanitation, food quality and presentation purchase / control inventory with attention to budget guidelines - implemented training course for new recruits.

BRYANT RESTAURANT WENDYS sep.2013-sep. 2014

Co-manager

Managed 30 employees daily. Assisting store manager with the complete operation of store assisting with training of employees

DAVCO REST DBA WENDY’S oct. 2012- june2013

Co-manager

Managed 30 employees daily. Assisting store manager with the complete operation of store assisting with training of employees.

Lone wolf communications April 2008-may2011

Sub-contractor lone wolf communications, Columbia, SC Installed cable, phone, and internet for Time Warner Cable customers in a designated time frame installed lines as needed installed and programmed devices as needed and educated customers on services

Education

Diploma 1988 sun coast community high school, Riviera Beach, Florida 33404 References available upon request

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