SALES MANAGEMENT, SALES REPRESENTATIVE, CUSTOMER SERVICE

I am an accomplished, versatile Sales Representative with director/office management experience developing, executing, and coordinating the development of a reputable magazine from selling ad space, maintaining a customer database to creatively assisting with magazine layout. I have a strong background and skill in customer service and customer relations. I am interested in a high-level position where I can expand my skill set and create positive change both in an organization and in the community.

- Well-versed in developing and executing wholesale business to business sales oversight.

- Finely honed leadership, decision-making, critical thinking, written & verbal communication, and problem-solving skills.

- Solid Reputation for quickly building trust-based relationships by leveraging active listening skills and emotional intelligence.

- Adept at prioritizing, multi-tasking, and pivoting as required in fast-paced, ever-changing economy and work environments.

- Big picture/sales strategists with extensive experience in customer relations, Ad space vision, and customer satisfaction.

- Proven ability to communicate and collaborate effectively with internal & external stakeholders.

- Equal ability to perform autonomously, as a team leader, and as a supportive team player.

- Polished trade show presenter, educator, and public speaker.

- Technically skilled in: MS Word, Excel, Outlook, Ad Orbit, Ad Sales Genius, Google Docs and Zoom for face time meetings.

CORE COMPETENCIES

Sales Management Customer Service Customer Relations Team- building Reporting to stakeholders Prioritizing tasks and time management skills

Trade show sales and Management Mediation and Negotiation

Attention to Detail, organized and efficient.

PROFESSIONAL EXPERIENCE

Head Quest (HQ), Albuquerque, NM

Sales Representative

August 2013 - November 2023

HQ is a monthly business to business magazine that has been serving counterculture retailers since 1998. HQ works directly with head/smoke shops, gift/novelty stores, hydroponic outlets, convenience stores, and similar retailers throughout the U.S. and Canada. On behalf of HQ, served as an experienced and professional Sales Representative traveling around the inter-continental United States managing trade show booths and/or when not traveling, working in a home office reaching out to potential vendors, manufacturers, and suppliers to sell HQ’s product.

● Responsible for 60 – 80 solicitations, business to business, calls a day to promote HQ’s magazine ad success.

● Managed each business ad from reviewing ad artwork for accuracy, organizing ad space, billing, and collecting payment.

● Worked with a team of HQ writers to hon featured articles highlighting a monthly featured vendor or “Product Spotlight” and present quality editorial content.

● Traveled in the inter-continental United States attending trade shows, organizing, and setting up HQ tables recruiting new advertisers.

● Trade show organized, all day, back to back, business owner meetings to quickly pitch, sell and close ad space sales in 20 minutes.

● Educated business owners at trade shows the importance of business ad space to increase business profitability.

● Responsible for maintaining a roster of clients, developing a trusted business relationship calling clients monthly or as

needed.

● Met monthly HQ quotas selling premium placement ad space ranging up to $4000 a page.

Pain Magazine, Albuquerque, NM 2013-2023

Magazine Director

Pain Magazine was a sister magazine to HQ, a reputable, undisputed standard -bearer of all things body modification, serving the business community around the United States with Ad space, vendor and artist articles with purchasing opportunities. On behalf of Pain Magazine, I served as their magazine director.

● Sole account manager responsible for all subscriptions, selling, billing, and shipping monthly magazine subscriptions to 10,000 businesses across the US.

● Interfaced with business owners professionally, one on one, to accurately feature artists, listen to their needs, and add ad content with precision and artist/business owner satisfaction.

● Managed each business ad from reviewing ad artwork for accuracy, organizing ad space, and billing and collecting payment.

● Traveled in the inter-continental United States attending trade shows, organizing, and setting up tables representing Pain

Magazine and recruiting new advertisers and negotiating ad sales.

● Educated business owners at trade shows the importance of business ad space increasing business profitability.

● Met monthly Pain Magazine quotas selling premium placement ad space ranging up to $4000 an ad.

Albuquerque Power Equipment, Albuquerque, NM. 2013-2020

Office Manager

Albuquerque Power and Equipment, a leading rental and seller of power equipment supplies serving Bernalillo County. On behalf of Albuquerque Power and Equipment supply, I served as their office manager.

● Responsible for the security of opening and closing the power equipment store.

● Managed all equipment inventory, equipment orders and equipment job quotes.

● Established and maintained all company accounts with community businesses for the repair of heavy power equipment such as tractors and landscaping equipment.

● Responsible for oversight and the management of employee payroll, potential employee interviews, and hiring of staff.

● Reconciled accounting and responsible for bank deposits.

● Provided a high level of customer service to walk in customers and over the phone.

First Community Bank, Albuquerque, NM. 2004-2010

Professional Bank Teller

First Community Bank of Albuquerque (now US Bank) was a trusted, reputable bank serving the Albuquerque Community. On behalf of First Community bank, I served customers as a bank teller by providing bank account services to customers with accountability, trust while establishing client relationships.

● Served customers by managing documents, information, and financial transactions in an organized, efficient, and secure manner.

● Handled transactions for customers, including check cashing deposits, withdrawals, transfers, loan payments, cashier’s checks, and opening and closing accounts.

● Identified customer needs, provided information on new products and services, and directed customers to branch representatives as needed.

● Reconciled cash drawers at the end of the work shift, count and package coins and currency, turn in any excess or damaged currency to the head teller.

● Track, record, report and store transactional information and special requests.

● Provided a high level of customer service, offering answers and assistance with a smile.

● Responsible for upselling bank products and services to customers such as fraud protection, CD’s, bonds, and IRA’s.

Jennifer Orellana

505-***-****

ad49fm@r.postjobfree.com

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