Nikki Daugherty

Austin, TX *****

ad49f6@r.postjobfree.com

+1-512-***-****

Authorized to work in the US for any employer

Work Experience

Political Surveyor

Miyagi Do Marketing - Oklahoma City, OK

January 2022 to Present

Conduct political surveys

Enrollment Counselor

Wgu - Austin, TX

March 2019 to October 2019

Handled every aspect of enrollment for the students. Made on average a hundred phone calls per day as well as accepting inbound calls. Assisted them with their pre-assessment testing and got them ready for enrollment to be put on the roll.

CSR

Alternacsript - Austin, TX

June 2017 to June 2018

Inbound customer service calls assisting customers with account information and cancellation of service. Provided product information and serving size as well as handled escalations and collections. Career Advisor

Hootcall - Austin, TX

January 2015 to September 2016

Responsibilities

Assist clients with job applications, as well as future education options. Accomplishments

N/A

Skills Used

Excellent customer service

Pre-Qualifying Specialist

Healthcare Advisors - Austin, TX

September 2011 to August 2014

I made calls, generated from leads, individuals seeking health insurance for themselves, and/or there family.

I qualified them and sent them to a live agent to get quote. Fundraising Representative

Elliott & Co - Austin, TX

November 2010 to September 2011

Worked with 12 different non-profit organizations to raise funds for disadvantaged youth, blind children, and physically and mentally challenged children. Made calls to businesses and residences. Senior CSR

Austin, TX

December 2008 to September 2010

Made calls to automobile parts departments nationwide for the promotion of OEM parts and accessories catalogs online for different makes and models of vehicles. Eventually, created and demonstrated the catalog, and moved into sales of the OEM parts catalog. Customer Service Representative

Viserv - Austin, TX

March 2008 to September 2008

Human resources advisory system. Verified arrival of manual to customers, demonstration of website to customers via telephone. Sold human resource manuals to potential clients. Experience with HIPAA, Cobra, and Federal employment regulations throughout the United States. Office Manager

H & K Investments - Thornton, CO

October 2004 to February 2008

Accurately researched property in United States. Kept time schedules of current and future auctions. Kept accurate records of rental properties and ran reports for lien status, taxes. Filed all bids, undeveloped properties purchased, properties sold, and acquisitions of developed properties and proposal of bids. Customer service.

File deeds with county clerks or county treasurer's offices. Customer Service Representative

Pinky's Wireless - Austin, TX

August 2002 to August 2003

Answered inbound calls for customers interested in receiving wireless service with T-Mobile, Sprint, AT&T, and Nextel. Monitored monthly payments via telephone with customers. Collected payments. Aided customers with paging accounts.

Office Manager

Kelldorf Kiddie Kare - Cedar Park, TX

August 1995 to August 2003

Bookkeeping, responsible for bank deposits, managed office, motivated and trained new employees, and assistant teaching to infants and toddlers when needed. Research Marketing Analyst

Harris Publishing - Austin, TX

July 1993 to July 1995

Managed incoming and outbound calls from high school alumni to provide updated information to alumni directory. Trained new personnel on script and sales techniques. Solicited alumni directories to clients to purchase.

Education

High school or equivalent in general

Austin Community College - Austin, TX

High school diploma or GED

Skills

• Data Entry (10+ years)

• Sales Experience

• Fundraising (3 years)

• Healthcare management (1 year)

• Front desk (3 years)

• Telemarketing

• B2B sales

• Windows

• Customer support

• Customer service

• Salesforce

• Customer service

• Outbound sales

• Social media management

• Communication skills

Assessments

Customer service — Proficient

May 2020

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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