Kulpreet Kaur

**** ****** ***** **, *** Vegas NV, 89113 P: 702-***-**** E: ad49el@r.postjobfree.com Summary:

● Diverse experience with over 16+ years of experience in Customer Service, Inventory Management, POS, and Banking/Financial Institution procedures.

● Recognized for possessing strength in the areas of day to day management, developing and following policies and procedures, talent management and providing customer service.

● Proven ability to achieve objectives, goals, and exercising sound judgment for day to day management of operations.

● Demonstrated success in building and sustaining positive relationships building a strong reputation for integrity and credibility.

● Strong communicator with excellent written, verbal, and interpersonal skills. Professional Experience:

Multi-Unit Restaurant Group

In Rio Hotel and Casino, Venetian Hotel and Casino, and Fashion Show Mall Restaurant/Fast Food

Role: General Manager/Managing Partner/Co-Owner

February 2018 till now

Responsibilities:

● Oversaw daily operations.

● Hiring and Training employees.

● Improving revenue and evaluating performance and productivity.

● Creating and managing budgets including analyzing accounting and financial data.

● Handled food costs and quality according to all the requirements of the Health Department.

ISH Shell Inc.

Gas/Variety/Retail

Role: Owner/Operator

April 2010 to May 2016

Responsibilities:

● Worked as the owner/operator for one of the largest Gas/Variety/Retail outlets in the city.

● Recruited, trained, motivated, and supervised 7 employees.

● Implemented company policies and procedures for day to day front of the house operations.

● Controlled inventories and orders, ensured receipt for goods and their compliance with vendors.

● Prevented losses and operational deficiencies.

● Greeted customers and provided high quality service.

● Received and handled all consumer complaints ensuring great customer service. Kulpreet Kaur

5831 Salmon Falls st, Las Vegas NV, 89113 P: 702-***-**** E: ad49el@r.postjobfree.com

● Verified cleanliness and maintenance standards are met inside and outside the store.

● Ensured budget reconciliation, compliance for all daily, monthly, and annual accounting/bookkeeping.

● Conducted financial controls (margins, losses, deposits, etc).

● Produced end of shift and daily revenue reports as well as other administrative reports supporting the business.

Trustco Bank

Role: Assistant Manager

August 2012 to March 2015

Responsibilities:

● Responsible for working with customers servicing private banking, personal banking, corporate business banking, loans and mortgages.

● Responsible for observing customer service representative (CSRs) interactions with customers in the branch and behind wickets.

● Evaluated CSR performance on key evaluative diagnostic metrics. Provided regular feedback to CSRs through coaching for continuous performance.

● Resolved customer service escalations and complaints.

● Ensured smooth day to day operations particularly for front of house activities which are Opening/Closing, Staffing, Management reports, transaction reconciliations, end of day compliance reports, etc.

● Ensured that supplies and marketing materials are replenished and up-to-date.

● Acted as a courier between branches if required, ensuring any cash was always under dual custodianship.

● Scheduled staffing at all branches utilizing staff in an efficient and effective manner to ensure appropriate staffing levels, peaks, and valleys.

● Ensured adherence to all policies and procedures.

● Provided overrides and maintained signing authority within established limits. Ensured proper and prompt handling of any documentation deficiencies. ISH Violet Inc.

Variety Store

Role: Cashier/Manager

2006 to 2017

Responsibilities:

● Played a critical role as a cashier, providing customers with fast, friendly, and accurate service.

● Processed transactions, answered customer questions and ensured customers leave with excellent customer service.

● Assisted customers and directed them on cashier related transactions i.e. price check, payments, refunds, daily account management.

Kulpreet Kaur

5831 Salmon Falls st, Las Vegas NV, 89113 P: 702-***-**** E: ad49el@r.postjobfree.com

● Proactively assisted customers and managed the cash register for various products and services available to customers.

● Ensured every item is scanned and processed checkout and obtained payments.

● Ensured inventory accuracy following internal ISH policies and procedures.

● Asked customers proof of purchase when required.

● Achieved cashier metrics on a daily basis, and awareness of store promotions and rebates.

Education:

Bachelors in Economics and Political Science, Punjab University, India

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