Customer Service Project Manager
Resume:
Education
Bachelor of Science in Medical Laboratory Science
Komar University of Science and Technology, 2019
Employment
McDonald's, Liverpool, United Kingdom - Worked for 10 months
Customer Service: Greet customers with a friendly demeanor, take orders accurately, and handle transactions efficiently.
Team Collaboration: Work collaboratively with other crew members and supervisors to ensure seamless service and a positive dining experience for customers.
Training: Participate in training sessions to develop skills and knowledge related to food preparation, safety procedures, and customer service.
Adapting to Shifts: Flexibility to work various shifts, including weekends and holidays, based on the needs of the restaurant.
Translator (Remote) – 1 year
Kurdsat TV
Translation: Translate scripts, dialogues, and subtitles of episodes and documentaries from Kurdish to English or vice versa, maintaining the original meaning, tone, and context.
Accuracy Check: Ensure the accuracy and consistency of translations by proofreading and editing translated content for grammar, spelling, and punctuation errors.
Timely Delivery: Meet deadlines for the translation of assigned episodes and documentaries, communicating any potential delays or challenges to the project manager.
Collaboration: Coordinate with the production team, editors, and other translators to ensure smooth workflow and adherence to quality standards.
Technology Utilization: Utilize translation software, tools, and resources effectively to enhance productivity and accuracy in translation tasks.
Instructor – 1 year
Komar University of Science and Technology, Iraq
ACT Science
Conducted biology, chemistry, and physics courses for ACT exam preparation
English
Taught beginner to intermediate English courses
TOEFL and IELTS
Prepared students for TOEFL and IELTS exams
Teacher – 2 years
Cambridge International School, Iraq
Subject Instruction: Plan and deliver engaging and effective lessons in high school chemistry and biology, adhering to the curriculum standards set by Cambridge International School.
Curriculum Development: Develop and adapt instructional materials, lesson plans, and assessments to meet the diverse learning needs of students and promote active learning strategies.
Student Assessment: Assess student learning through a variety of methods, including quizzes, tests, projects, and laboratory experiments, providing constructive feedback to support academic growth.
Classroom Management: Establish and maintain a positive and inclusive learning environment conducive to student participation, collaboration, and academic achievement.
Individualized Support: Provide academic support and guidance to students, addressing their individual strengths, weaknesses, and learning styles to facilitate academic progress and success.
SOZAN
HAWRAMEE
*****.*********@*****.***.**
Buffalo, New York
Citizenship: USA
Skills
Computer:
Desktop Applications:
MS Word
Excel
PowerPoint/Google Slides
Adobe Photoshop
Language:
English: Fluent
Kurdish: Fluent
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