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Customer Service Compliance Officer

Location:
Everett, MA
Posted:
April 24, 2024

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Resume:

CRYSTAL PEREZ 646-***-****

The Bronx, NY *****

ad49ck@r.postjobfree.com

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Verbal and Written Communication

Information Collection and Recording

Equipment Disinfection

Customer Service

Problem Solving

Work Prioritization

Decision Making

Customer Communication

Attention to Detail

Teamwork and Collaboration

Policy and Procedure Explanations

COVID-19 Compliance Officer • LabQ Diagnostics

Brooklyn, NY • March 2021 to Current

Exploited available governmental resources for training, materials and information to combat internal spread and enhance staff education.

Monitored premise entry points to determine if employees and visitors met compliance standards prior to admittance.

Initiated remedial training for personnel found to be violating compliance policies or safety procedures.

Assisted employees and customers with safety and health requirements related to COVID-19. Provided health screenings and enforced social distancing, masking, and other policies related to COVID-19.

Used Personal Protective Equipment (PPE) correctly and assisted others with PPE and other safety measures.

Completed field checks to verify licenses and permits for various business. Took notes on field examinations and specific case details, updated databases and produced reports outlining results of investigations.

Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans.

Monitored compliance with processes, policies, procedures and standards in regards to collection and management of annual contributions from shareholder companies. Wrote and presented reports outlining findings and recommendations from compliance audits.

Scheduled and conducted evaluations of company policies, procedures and internal control structures.

Warned violators of infractions or penalties.

Covid-19 Swabber • Fivestar Nursing/LabQ

The Bronx, NY • March 2021 to January 2022

Set up, maintained and verified sterility of lab equipment and tools. Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.

Analyzed experiment and test results to validate adherence to standards and specifications. Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.

Analyzed bodily fluids with laboratory equipment and detected anomalies related to diseased states or acute injuries.

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Carried out day-day-day duties accurately and efficiently. Demonstrated respect, friendliness and willingness to help wherever needed. Worked flexible hours; night, weekend, and holiday shifts. Maintained energy and enthusiasm in fast-paced environment. Used critical thinking to break down problems, evaluate solutions and make decisions. Offered friendly and efficient service to customers, handled challenging situations with ease. Developed and maintained courteous and effective working relationships. Building Maintenance • Guardian Services

January 2010 to January 2018

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Maintaining the cleanliness of all office facilities as assigned during shifts Order & organize the needed janitorial supplies

Additional task performed upon request.

Carried out building updates such as painting surfaces, replacing fixtures and reorganizing rooms.

Used standard housekeeping equipment, tools and supplies to accomplish basic cleaning. Reported issues to property manager so effective resolutions could be put into place. Animal Technician, Receptionist • Animal Clinic of New York January 2006 to January 2008

Assisted Veterinarian with patients during their visit with vaccinations and x-rays Restocked supplies for the clinic

Use of autoclave to sterilize surgical utensils for surgical procedures Handled the overall welfare of all animals (medication, food, water, and sanitized boarding) Scheduled and confirmed all animal appointments

Handled all clinic fees and transactions by cash or credit card Filled prescriptions

Filed and organized all patient reports

Responsible for opening and closing the clinic.

Dog Care Supervisor & Handler • Biscuits & Bath

New York, NY • January 2005 to January 2006

Ensured the safety and health of dogs; inspected all dogs under care Supervised all handlers of their duties

Held follow-up meetings with pet owners regarding their pet regularly Overseen temperament testing for all new members

Administered food and medications

Completed incident reports should any issues arise under my watch Supervised, facilitated, and engaged in recreational activities with groups of dogs Performed dog walks

Unsoiled all dog secretions.

Gave animals proper attention to promote secure environment in owner's absence. Exercised animals regularly with walks and rigorous play activities. Communicated professionally with pet owners via phone, email and text. Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.

Kept cages, kennels, play yards and grooming areas neat and clean. Followed specific food and water schedules for different animal species. Collected animal waste produced on walks and discarded in trash or approved receptacles. Followed pet care instructions for dietary needs and medication regimens. Managed facility laundry, cleaning and restocking. GED • Xincon Technology School

New York, NY • January 2004

Medical Assisting • ABC Training

The Bronx, NY • January 2020

CNA Phlebotomy and EKG certificate Microsoft Office Professional • ABC Training The Bronx, NY • January 2020

Completed and received Microsoft Office Certification • Technology 2004

EDUCATION



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