Customer Service Representative

SHALON WHITE

Shreveport, Louisiana ***** 318-***-**** ************@*****.***

Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service- oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Work History

Call Center Representative 08/2016 to 05/2023

Teleperformance USA – Shreveport, LA

Responded to customer calls and emails to answer questions about products and services. Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Placed outbound customer service or customer satisfaction calls to follow up on issues. Achieved high satisfaction rating through proactive one-call resolutions of customer issues. Met customer call guidelines for service levels, handle time and productivity. Investigated and resolved customer inquiries and complaints quickly. Educated customers about billing, payment processing and support policies and procedures. Followed up with customers about resolved issues to maintain high standards of customer service.

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Trained new personnel regarding company operations, policies and services. Cross-trained and backed up other customer service managers. Trained staff on operating procedures and company services. Cashier Team Lead 11/2014 to 07/2016

Target – Shreveport, LA

Communicated with customers and team members to solve problems. Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

Assisted customers by answering questions and fulfilling requests. Processed both cash and card purchases and returns. Head Prep Cook 10/1998 to 10/2014

Notini's Italian Restaurant – Bossier City, LA

Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash. Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation. Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.

Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Education

Medical Office Assistance

Remington College - Garland, TX

Cosmetology : Cosmetology Education 07/2014

Careers Technical College - Shreveport, LA

Awarded [Award Name]

Honoree of [Honor Name]

Diploma : General Studies 08/1998

Bossier High School - Bossier City, LA

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