Muhammad Haq

**** ******* *****, ***********, *******, L5M6J9

Mobile: 416-***-****

E-mail: ad49bz@r.postjobfree.com

● A dependable and forward-thinking respected professional quick to identify opportunities with focus on long term success.

● Extensive experience in planning, designing and executing IP Telephony solutions for medium to enterprise organizations from 100 users to 3k users.

● Skilled at strategic development, cross functional team leadership and self-motivated– ready to create strategic alliances with affiliates, and other teams to meet tight deadlines. Strong networking skills; drive productive change, and transform mission into action and vision into reality.

● A highly competent Cisco Voice Engineer with CCIE Collaboration certification. Results-generating, engineer driven with over 3 years of experience primarily working in Voip, implementation and development of high-performance UC solutions.

● A combination of excellent skills and analyzing fast market needs to deliver a promising and cost effective client needs.

CORE PROFICIENCIES

● Deployment of UC Solutions – CUCM,

CUC, CUE

● Cisco CUBE configuration and

implementation of inter-site ISP SIP

connectivity

● Cisco IM & Presence & Cisco Jabber

● Cisco Unified Contact Center Express

● CISCO WebEx

● Cisco Prime

● Designing & Project Development

● Safety, Compliance, Policies &

Procedures

● Software Installation & User Support

● Standard Operating Procedures

● Key Account Management

● Software, Solutions & Technical

Support

● Pre-sales activity for clients

● Implement customer Statements of

Work (SoW)

● Powerful & Persuasive

Communication

● Coordination & Execution of

Projects and testing

● Lead Small Specialized Teams

● Inspire, Mentor & Motivate

Others

● Build & Foster Network

Relationships

Technical Expertise:

● Expertise in Cisco Voice Technology including Cisco Unified Communications Manager (CUCM 5.x – 10.x), CME, Cisco Unity Connection, CUE, Cisco Unified Presence Server (CUPS), Cisco Emergency Responder (CER), Voice Gateways

(H323, MGCP, SIP CUBE), WebEx and Voice Applications.

● Design and configure Cisco CUBE for inter-site connectivity based on SIP

● Configure and implement CISCO CUBE for ISP connectivity based on SIP

● Expertise in IP Phones, 99XX series, 89XX series, 79XX series, 69XX series, IP Communicator, Cisco Jabber client

● Have general understanding of Metaswitch which are soft-switches to add legacy Telephony support to modern VOIP based technologies. Muhammad Haq Page 2/3

● Expertise in Cisco Routers, 39XX series, 38XX series, 37XX series, 36XX series, 29XX series, 28XX series and 2600 series

● Expertise in LAN Switches Cisco Catalyst 6500 series, 3700 series, 3600 series, 3500 series and 2900 series

● Expertise with various scripting for small to medium size infrastructure

● Hands on experience with cross platform integration of CUC, CUPS and IM& Presence and UCCX, with CUCM.

● Experience in VMware servers ESXi 4.x 5.x with VMware VSphere Client.

● In-depth understanding of different network management, troubleshooting and monitoring tools

● Signalling on Cisco Voice Gateways H323 and MGCP and SCCP

● Experience with configuring VOIP dial-peers, Route Patterns, Route Lists, Hunt Lists, Translation Patterns, Call Routing, Number Translation, Pickup Groups, and Call Handlers.

● Hardware conferencing and transcoding using DSP resources from Cisco routers 2800 series, 2900 series, 3800 series and 3900 series

● Good analytical, problem solving, verbal and written communication and presentation skills

● Strong time management skills with the ability to work effectively with a team and independently

● Enjoy the changing demands of technology and embrace learning new technologies.

● Advanced level knowledge of HTML, XML, JavaScript, VBScript scripting. WORK EXPERIENCE & ACCOMPLISHMENTS:

Voice Contact center Engineer (2019- 2024)

Td Bank, contact center Infrastructures (TD AMCB, TD Bank Canada)

● TD Bank contact center Infrastructure based on CISCO UCCE and Genesys cloud contact center implementations.

● Being part of Operations and Implementation teams we take care of all infrastructure including Managing, troubleshooting and implementation of any changes.

● Taking on call rotations troubleshooting escalating any urgent issues

● Capacity planning and all day 2 issues.

● Call flow, Reporting, Workforce management UCCE integration, Application Analyst (Network, Voice Analysis and support) (2009 - 2019) CIBC(Canadian Imperial Bank of Commerce), Toronto, On

● Collaboration:

o Work with management team to develop comprehensive and successful Cisco Unified Communications business unit and plan

o Responsible for design, staging, configuration, implementation, and support for VoIP installations as necessary.

o Continuously assess business unit performance and goals to enable changes to the business unit to realign as needed for optimal performance. o Participate and advise on day to day troubleshooting of related business units. Device strategies to improve existing design to improve performance of voice solutions.

o Integration voice / video with IM and Presence and Jabber client. o Integration of voice mail using CUC

o

● Responsible deploy and configuring Cisco CUBE for inter-site connectivity based on SIP.

● Responsible to deploy and configure Cisco CUBE and voice gateway for service provider connectivity based on SIP.

● Responsible of deployment, implementation and VOIP technology and Contact centre technologies for CIBC Wood Gundy braches ( Project Nov 2015 – Present )

● Architecture and configure in Cisco Unified Communications Manager, Call Manager Express, Cisco Unity Connection, Cisco Unity Express, Voice Gateways (MGCP, H323, SIP) and Voice Applications. Used BAT tool to import/export users and phones.

● Installed and configured clusters with Publisher & Subscribers and test dial plan with CUCM

● Install and cofigure Core, Distribution, Access, Wireless Infrastructure Muhammad Haq Page 3/3

● Configured Voice gateways, VOIP & POTS dial-peers, CODEC G.711/G729/ILBC, hunt groups/lists & route patterns in CME

● Deployed Cisco Voice infrastructure for up to 1000 end points (79xx)

● Improved client satisfaction by troubleshooting and resolving VoIP issues from past implementations which consisted of older versions of CUCM, Unity, Gateways & Switches

● Implemented Cisco Unified Communications Manager Applications like CUPS, UCCX

● Upgraded Cisco Phones with CUCM using version 9.0

● Troubleshoot using various debugging traces and Real-Time Monitoring Tool (RTMT)

● Provided peer reviews to deployment engineers to ensure design compliance

● Generated and summarized daily log reports

● Documented common issues and wrote how to’s for these issues to reduce the troubleshooting times in future.

● Participated in various technology and business projects with primary and secondary roles .

● Provided Tech Support /Trouble shooting regarding Lan/Wan/Server/Desktop and desktop applications.

Technical Support Analyst Apr 2002-Mar 2007

CGI, Markham, On

● Provided Tech Support /Trouble shooting regarding Lan/Wan

● Server/Desktop and desktop applications (Clients: CIBC Wood Gundy/Oppenheimer)

● Participated in the design and making of MSD website

● Participated in training new members

Windows Rollout/Help Desk Jul 2001-Jan 2002

Ministry of Transportation Ontario – DownsView, Toronto, On

● Participated in Windows 2000 Rollout across Ontario

● Also Participated in MTO Help Desk activities

● Designed database system for the survey, monitored the data entry at various centers for the survey done for poppy cultivation in Afghanistan

● Completed the data processing and compiled the final survey report well within the time

EDUCATION:

CCIE Collaboration (CCIE # 59579) 2018

(https://www.youracclaim.com/go/EC3sth1Ss0ZgNgAuLqfm5A) CCNP Routing and Switching

(https://www.youracclaim.com/go/R0d4BJPm5Ip3ojLoa6GB3Q) 2016 Network Design & Administration (Post Grad Diploma) 2000 – 2001 Humber College of Applied Arts & Tech, Toronto, On, Canada M.Sc. Mathematics 1993 - 1995

University of Peshawar, Pakistan

Diploma In Computer Programming 1991 – 1992

Board of Technical Education, N.W.F.P, Pakistan

(References available upon request)

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