Senior Project Manager

Alesia Thon, MBA

Senior Project Manager

System Analysis

IT Project Management Strategic Planning & Organization

Dedicated Senior Business Analyst with over 10 years of experience in analyzing, designing, and implementing innovative technology solutions to drive business efficiency and growth. Proven expertise in gathering requirements, conducting system analysis, and collaborating with cross-functional teams to deliver successful IT projects.

●Innovative problem-solver, and deliverer of exceptional results, recognized for elevating performance and productivity.

●Drive continuous improvement through proactive monitoring of progress to goals, identifying bottlenecks and opportunities for improvement.

●Cultivate a team environment that inspires high-performance, values individual contribution, and provides training and support, equipping individuals and teams with the tools, knowledge, skills, and confidence to achieve challenging goals.

●Spearheaded IT project requirements gathering and system analysis with cross functional teams.

●Project & Program Management

●Requirements Gathering & Analysis

●System Design & Documentation

●Process Improvement

●Stakeholder Communication

●Business & Data Analysis

●Regulatory Compliance

●Risk Management & Assessment

●Quality Assurance

●Qualitative & Quantitative Analysis

●UAT Testing

●Software Documentation

●Team Collaboration

●Mergers & Acquisitions

●Cross-Functional Collaboration

●Market Research

●Strategic Planning & Analysis

●Contract Negotiation

●Issue Resolution & Problem Solving

●Financial & Data Analysis (M&A)

●Certified Business Analyst (CBAP)

●ITIL Certified

●Agile Certified Business Analyst

●Scrum Master Certified

●Lean & Agile Methodologies

●Financial Reporting

●Management Information Systems

Leadership Experience

2022 – 2023 • Global Credit Union • Anchorage, AK

Service Delivery Manager

Directed two Agile IT Teams in Automation Engineering and Automated Testing, comprising 40 talented professionals. Optimized financial and growth goals by advising on service budgeting and contract negotiations. Conducted personnel workload evaluations to support capacity planning, adjusting service call scheduling based on available staff. Oversaw and reviewed third-party contracts to drive the delivery of essential services.

●Streamlined delivery processes and verified documentation to facilitate successful project completion.

●Engaged with a high-profile customer to select a third-party vendor for IT infrastructures.

●Exceeded all benchmarks and goals by proactively addressing IT challenges, shifting from reactive to proactive problem solving.

●Collaborated with executive leadership to develop process roadmaps and successfully implement new systems, applications, data management, and automation initiatives.

●Acted as the primary interface for onboarding new personnel, providing comprehensive educational resources on service delivery policies and establishing scheduling calendars.

●Held meetings with business leaders to gain valuable insights into IT issues impacting business operations negatively.

2012 – 2022 • Alaska USA Federal Credit Union • Anchorage, AK

Senior Business Systems Analyst

Successfully managed projects, directing efforts to solve complex information requirements with a focus on efficiency and effectiveness. Analyzed workflow, system development, and quality assurance processes, implementing improvements to optimize performance. Provided leadership and direction to staff, guiding them in research, analysis, recommendation, and implementation of complex applications.

●Developed and presented business proposals for evaluating and selecting application systems, driving the development of system enhancements, and acquiring new technologies to meet intricate business information requirements.

●Supported and maintained 50 applications, ensuring their smooth operation, and resolving any issues that arise.

●Conduct comprehensive system analysis to identify opportunities for process improvement and automation to increase operational efficiency.

●Lead requirement-gathering workshops, document use cases, and created functional specifications ensuring clear communication between IT and business teams.

●Partnered with cross-functional teams to identify opportunities to enhance existing systems and implement innovative solutions.

●Implemented best practices and standards to ensure the delivery of high-quality applications that meet business needs.

●Regularly monitored industry trends and emerging technologies to stay ahead of the curve and suggested strategic improvements to the organization's technology stack.

●Worked closely with software development teams to ensure that solutions align with business goals and are delivered on time and within budget.

●Effectively communicated with stakeholders at all levels, fostering strong relationships and ensuring alignment between business objectives and technology solutions.

●Performed system testing, user acceptance testing (UAT) and quality assurance to ensure software meets the business requirements and quality standards.

●Provide end-user training and support during system implementations, resulting in a seamless transition to new technologies.

●Collaborated with project managers to create project plans, track milestones, and manage project risks effectively.

●Acted as a liaison between technical and non-technical teams, facilitating communication and fostering a collaborative environment.

●Maintained documentation, including system diagrams, process flows, and user manuals, to ensure accurate and up-to-date information is available to team members.

2009 – 2011 • Capital Office Systems, Thunder Cove, LLC • Anchorage, AK

ALCOM Project Manager, JBER

Assumed role of ALCOM Project Manager, overseeing the entire JBER project. Managed procurement, scheduling, installation, and security of contracted services, including furnishings, furniture, security wiring, and access. Collaborated with Operations Manager to protect company interests and maintain customer relationships. Tracked and analyzed gross and net sales, producing forecasts and identifying trends. Managed activities and communication with consultants, vendors, and employees.

●Bid and delivered the ALCOM Building contract on Joint Base Elmendorf-Richardson (JBER) within the specified timeline.

●Oversaw the renovation of the historical ALCOM building a complex and significant project due to its historical landmark status.

●Coordinated and led multidisciplinary product and design review teams, consisting of professional staff from Capital Office Systems, ALCOM, and product and material vendors.

●Conducted cost-benefit analysis for outsourcing add-on projects, resulting in significant cost savings for both Capital Office Systems and the US Government.

●Streamlined the corporate planning process by implementing a centralized planning platform, reducing budget preparation time by two weeks despite a doubling in budget size over a two-year period.

●Analyzed operational performance and efficiency data on a contract basis, conducting in-depth financial analysis to identify opportunities for improvement.

Education

Master of Business Administration (MBA) • Kennedy Western University, Cheyenne, WY

Bachelor of Arts, Organizational Business Management • Alaska Pacific University, Anchorage, AK

References

References available upon request.

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