Abir A. Dipu

***-** ***** ******* ****, Jamaica, NY 11432 929-***-**** ad499g@r.postjobfree.com

EDUCATION

Long Island University – Brooklyn Campus December 2022

Master Public Administration

CUNY – York College

Bachelor of Science August 2017

Major: Health Promotion and Management

WORK EXPERIENCE

Chapin Home of the Aging, Queens, NY May 2017- June 2017

Recreational Intern

●Managed the attendance logs for the participation of various activities, such as opera appreciation for approximately 500 residents.

●Assisted residents to different activates by pushing their wheel chair or bed, and to transport them back to their rooms once reactional time or activity ends.

●Deliver mails to different residents and assist them with opening the mail if help is needed

●Assist with Feeding the Elderly

I.Daneek Miller for NYC City Council, Queens, NY June 2017 – September 2017

Campaign Associate

●Performed voter outreach tactics such as canvassing and phone banking resulting in the contact of approximately 4,500 voters with a 75% positive response rate; led to re-election in District 27.

●Training groups of people on how to use minivan app, and how to canvass in the final stages of the campaign.

Amo CRM, Manhatten, NY August 2017 – December 2018

CRM Software Sales Rep

●Providing demos to businesses on how they can keep track of all their leads, whether it’s from social media, telephone, email, web forms and online chats into one organize platform.

●Showing how the CRM software keeps track of sales either manually or automatically in a process called the “sales pipeline”; steps: lead generating, qualifying leads, proposal, negotiation, commitment, sale won/sale lost. Explain on how to use our analytic features to see conversion rates from all the steps in the sales pipeline.

●Providing customer service to help set up businesses’ spread sheets, customer data base, platforms to generate leads, VoI p (Voice over Intercom Protocol- to use the internet as a transmission medium for telephones via third party software’s such as ring central.)

●Assign tasks among the amoCRM team through calendly for their demo and on-board appointments, apply to-dos on when to follow up with customers after demos are conducted via email or phone.

Prime Flight, LGA Airport March 2018 – April 2020

Wheel Chair Attendant/Baggage Handler

●Sent oversized luggage such as golf clubs to TSA inspector room and then towards to the airport cargo area

●Helped print airport tickets at the kiosk machine for Spirit Airlines and Frontier airlines

●Cabin cleaned flights in between airplane arrival time and departure time

●Wheel chaired passengers from ticket counter to there designated gates, picked up passengers from gates to

baggage claim

Skills

Microsoft Word: Data visualization, spread sheets, creating documents

Communication Skills: Communicate with patients and co-workers to have satisfactory work environment

Organizational Skills: Manage time, prioritize task, set goals, and develop systems to set goals

Management- Motivating peers to perform duties in a healthy work environment

Certificates

HMR Osha- Safety and Training

HMR Metal Detection- Homeland Security Training

HMR Anti-Terrorism Awareness- Homeland Security Training

HMR Fire Guard Training Course

16 Hour OJT Certificate Security Guard Training

8 Hour pre-assignment Training Course for Security Guards

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