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Property management, customer service, Data Entry, family paralegal

Location:
Charlotte, NC
Salary:
Negotiable
Posted:
April 25, 2024

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Resume:

Chareece Burney

*** **** ******** ******

Anderson, SC 29624

864-***-****

ad499e@r.postjobfree.com

Summary:

Well-rounded individual with a diverse career background in property management and family law. I currently hold a property manager license and paralegal certificate. My strongest attribute is being a team player and getting the task completed at all costs.

Experience:

Temporary Assignment February 2023- September 2023

Leasing Consultant

Greer, SC

• Lease/ prelease current vacant or noticed apartments.

• Maintain knowledge of supplier requirements and order and invoice processing procedures to ensure all processes and procedures are followed.

• Maintain supplier attributes in different owner accounting systems. Report on the success of different processes, participate in ongoing process improvements through review and feedback and maintain relationships with team members and communities.

• Scheduling tours

• Develop long lasting relationships with our current residents and provide them with exceptional customer service.

• Rental application assistance

• Service request submission

• Assisting Mgt. with all tasks, Manage the leasing, closing and move in process with our new residents.

• Leasing and renewals, tenant rent collections, accounts payables and receivables, preparation of tenant abstracts, and tenant compliance. Oversee Accounts Payable, Accounts Receivable, and general bookkeeping.

Temporary Assignment

Section 202 Hud property (Elderly & Disabled) affordable Apartments October 2021-April,2022

Property Manager/Compliance

Remote

• Perform all activities related to apartment rentals, move-ins, resident insurance, and lease renewals as needed.

• Assist the Manager with collection and processing of all payments and purchase orders.

• Assist in the follow up of delinquencies.

• Initiate the eviction process, file necessary documents, and attend court hearings if required.

• Assist in validating prospect/resident rental eligibility using designated background verification process.

• Review and check accuracy of resident information, including resident account setup (Examples include names, lease dates, charges and credits).

• Properly address resident concerns and promote positive resident relations.

• Provide support for property operations in the Property Manager’s absence, as directed by the Property Manager and/or Regional Manager.

• Assist with creating monthly reports including but not limited to renewals, rents, leasing, resident retention programs and maintenance.

• Attending staff meetings and taking minutes of the meeting if necessary.

• Build relationships with vendors and handle vendor statements for correct invoicing as needed

• Process security deposit refunds.

• Scheduled appointments for potential prospects and residents.

• Responsible for accounts payable and receivables, lease abstracting, and property inspections for a portfolio of retail shopping centers

• Providing training and coaching support to office staff

• Inspect apartments, walk tour paths and adjust as needed to help maintain the curb appeal of the property.

• Assist with marketing and follow up of the leasing team unit inspections, thank you notes, approval letters, phone calls and lease signing schedules.

• Record all resident correspondences.

• Maintain renewal records in computer.

Gateway Management May 2021- October 2021

Property Manager

Anderson, SC

• Qualify residents for LIHTC, HUD leases.

• Administer HUD & LHTC recertification’s, if applicable.

• Run; obtain and investigate discrepancies on the EIV (enterprise Income verification) reports.

• Completion of internal training for market-rate: One-Site – Navigation and Prospects, Move-ins and Rents, Move-outs. Other responsibilities as assigned/needed.

• Oversee Accounts Payable, Accounts Receivable, and general bookkeeping. Maintain curb appeal by walking/inspecting property and vacant units.

• Provide customer service to residents resolving any issues that may occur and ensuring maintenance completes service requests. Coordinate resident activities.

• Complete AME (accounting month end)

• Contact and negotiate with vendors. Obtain bids and manage capital improvement projects.

OESC -Oklahoma Employment Security Commission Dec.2020-May 2021

Remote, Oklahoma.

Customer Service Rep/ Claims Processor

• Take incoming calls from claimants living in State of OK.

• Help claimants in resolving their claim matter.

• Trouble shooting

• Filing new claims/re-open claims over the phone

• Assist claimants with online self-registration process.

Alco Management Dec.2018-Nov2020

IVA, SC

Community Manager-

• File court proceedings (evictions) as authorized agent/paralegal for the property.

• Supervise leasing and maintenance staff including delegating work, reviewing work, maintaining deadlines, training, and scheduling. Maintain property occupancy by effectively retaining residents and successfully marketing property to attract new residents.

• Conduct market analysis to set weekly/monthly leasing goals. Approve lease applicants. Administer HUD & LHTC recertification’s, if applicable.

• Evaluate current market conditions and competition. Increase revenue while maintaining controllable expenses including revenue collections and delinquency control.

• Planned organize records and set goals for each property. Complete financial reporting (accounting month-end), analysis and strategy to meet properties’ goals; troubleshooting, as needed. Implement and support policies, procedures, and industry business practices.

• Run; obtain and investigate discrepancies on the EIV (enterprise Income verification) reports.

• Completion of internal training for market-rate: One-Site – Navigation and Prospects, Move-ins and Rents, Move-outs. Other responsibilities as assigned/needed.

• Oversee Accounts Payable, Accounts Receivable, and general bookkeeping. Maintain curb appeal by walking/inspecting property and vacant units.

• Provide customer service to residents resolving any issues that may occur and ensuring maintenance completes service requests. Coordinate resident activities and correspondence (i.e., monthly newsletters).

• Contact and negotiate with vendors. Obtain bids and manage capital improvement projects.

• Coordinate and lead staff meetings, as necessary. Assist other properties, as necessary.

PK Management May 2016-Dec. 2018

Anderson, SC

Assistant Property Manger

• Qualifying residents For LIHTC conversion; along with affordable housing through HUD

• Supervise leasing and maintenance staff including delegating work, reviewing work, maintaining deadlines, training, and scheduling. Maintain property occupancy by effectively retaining residents and successfully marketing property to attract new residents.

• Planned organize records and set goals for each property. Complete financial reporting (accounting month-end), analysis and strategy to meet properties’ goals; troubleshooting, as needed. Implement and support policies, procedures, and industry business practices.

• Conduct market analysis to set weekly/monthly leasing goals. Approve lease applicants. Administer HUD recertification’s, if applicable.

• Evaluate current market conditions and competition. Increase revenue while maintaining controllable expenses including revenue collections and delinquency control.

• Oversee Accounts Payable, Accounts Receivable, and general bookkeeping. Maintain curb appeal by walking/inspecting property and vacant units.

• Completion of internal training for market-rate: One-Site – Navigation and Prospects, Move-ins and Rents, Move-outs. Other responsibilities as assigned/needed.

BB&T-Branch Banking and Trust September 2014- May 2016

Greenville, SC

Foreclosure Paralegal

• Conducted legal research and performed data analysis and summarizing process activities.

• Received and responded to court notifications and inquiries from clients and attorneys.

• Performed legal investigations.

• Drafted and provided foreclosure pleadings, motions, affidavits, and notices.

• fixed foreclosures sale date and informed all clients, appropriately.

• Monitored and managed timely payment of legal, tittle search, and filing fees.

• Developed and maintained positive relationships with both the attorneys and clients.

Education and Professional Certification:

Real Estate School Of South Carolina- Columbia, SC Completed January 2019

Property Manager License. September 2023

Salem State University -Salem, MA Current Online

Major: Political Science

Bunker Hill Community College- Boston, MA Completed December 2010

Paralegal Certificate Program, ABA Approved

Dean's List, Merit List

GPA 3.275

Dorchester High School Graduated 2002

Skills

Systems & Software used: AppFolio, Onesite; Yardi; Paycom; oracle, Titan/POS, Data Pulse, Morton Smith MS-word, outlook and excel. These systems were as part of my responsibility, for collecting at risk AR accounts.

Achievements:

• I have collected the largest AR Account within two hours in the amount of $67,000.00.

• Passed HUD MOR (Mortgage Occupancy Review) Inspection with a score of 85% above average.



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