Tiquana Johnson

Customer Service Rep

Maitland, FL

ad497o@r.postjobfree.com

407-***-****

Work Experience

Escalations Tier 1

UBIF by Asurion- Orlando, Fl

Nov 2021-June 2023

Customer complaints, customer resolutions, submitting escalation tickets and case updates

Pharmacy Service Representative

CVS Health - Orlando, FL

June 2019 to Dec 2020

Assisting patient with issues involving prescriptions, Contacting and working closely Doctors office to get new or refill scripts, processing claims, assisting with copay assistance, schedule prescription orders

Customer Service Representative

Inktel - Orlando, FL

January 2018 to March 2019

CSR2 taking escalated calls assisting agents with issues on calls and keeping agents motivated. Assistant to Supervisor. Processing refunds and assisting customers with placing orders, answering frequently asked questions, rescheduled deliveries, issuing promotional codes, turn around calls for customers not happy with their shopping experience. Providing fast and friendly service

Printer Operator

Postcard factory - Orlando, FL May 2017 to January 2018

Print souvenirs, pricing, inventory UPC change

Customer Service Representative

24/7 InTouch - Altamonte Springs, FL

July 2016 to August 2017

Resolving customer issues, placing orders, taking payments, re-shipping item, processing returns

Warehouse Associate

Postcard Factory

March 2013 to January 2015

Printing, pricing, order pulling

Cashier/Cook

Taco Bell

February 2011 to July 2013

Education

High school or equivalent in GED

Winter Park Tech - Winter Park, FL November 2002 to January 2003

Skills

•Customer Care (5 year)

•CSR2 (2 years)

•Typing skill 51 wpm

•Customer Support (5 years)

Certifications and Licenses

Quality Assurance

September 2018

Providing outstanding customer service

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