Shannon Gist-Caldwell

Greensboro, NC *****

ad496w@r.postjobfree.com

+1-336-***-****

A proven professional with an eye for detail, excellent grammar and communication skills. This includes 10+ years of empathetic customer service mastering active listening skills and almost 3 years as a dependable Remote Virtual Receptionist.

Authorized to work in the US for any employer

Work Experience

Virtual Receptionist

Signpost - Happy Valley, OR

July 2021 to January 2024

• Received inbound calls for 150+ Companies.

• Served as gatekeeper providing quality customer service in an accurate, courteous and timely manner.

• Appointment setter.

Homeschool Teacher

N/A - Greensboro, NC

March 2020 to June 2021

• I began to homeschool my son during the Pandemic shutdown. I continued to homeschool him through the 2020-2021 school year.

Front Desk Receptionist

Wellington Oaks - Greensboro, NC

January 2017 to December 2019

• I worked directly with Patient Care to monitor and closely assist with meal intake, grooming and bathing practices.

• I was cross-trained and began working in the office of the dementia and Alzheimer’s facility as the Receptionist and Activities Coordinator.

Education

Some College in Mass Communications

Winston-Salem State University - Winston-Salem, NC August 2000 to August 2002

Skills

• Phone Etiquette

• Event Planning

• Microsoft Word

• Clerical Experience

• Administrative Experience

• Data Entry

• Organizational skills

• Computer skills

• Communication skills

• Front desk

• Intake

• Clerical experience

• Customer service

• Microsoft Excel

• Writing skills

• Windows

• English

• Typing

• Calendar management

• Microsoft Office

• Time management

• Microsoft Outlook

• Office Management

• Caregiving

• Personal Assistant Experience

Contact this candidate