Bruce Burgess

Mississauga, Ontario L*G *G* ad496t@r.postjobfree.com 416-***-****

**Professional Summary**

Highly motivated and results-oriented Hospitality Manager with 15+ years of experience in the Quick Service and Casual Dining restaurant industry. Proven track record of exceeding sales goals, optimizing operations, and fostering a positive and productive work environment. Adept at leading and motivating teams, ensuring exceptional customer service, and maintaining food safety and hygiene standards.

**Experience**

**Store Manager Tim Hortons Mississauga, Ontario August 2021 – June 2023**

- Managed all aspects of restaurant operations, including staff scheduling, inventory control, food safety, and customer service.

- Boosted customer satisfaction scores by 10% through the implementation of new training programs and service initiatives.

- Consistently exceeded monthly sales targets by 5% through effective marketing strategies and promotions.

- Streamlined inventory management processes, resulting in a 12% reduction in food waste.

- Ensured adherence to all health and safety regulations, maintaining a safe and clean work environment.

**Food and Beverage Manager HMSHost Toronto Pearson Airport, Toronto, Ontario April 2012 – August 2021**

- Managed a diverse portfolio of restaurants, including Tim Hortons, Starbucks, Fionn MacCool’s Pub, Smashburger, Swiss Chalet, Caplansky Deli, and Paramount Fine Food.

- Developed and implemented operational strategies to optimize efficiency, improve profitability, and meet customer expectations.

- Recruited, trained, and motivated a team of over 50 restaurant staff, fostering a positive work environment with low turnover.

- Ensured compliance with all food safety regulations and HACCP standards.

- Maintained strong relationships with vendors and suppliers, negotiating favorable contracts for cost-effective purchasing.

**Education**

George Brown College Baking Apprenticeship Basic & Advanced (Certification) Toronto, Ontario

**Skills**

- Leadership & Team Management

- Customer Service Excellence

- Operations Management

- Inventory Control

- Food Safety & Sanitation (Certified)

- Staff Training & Development

- Budgeting & Financial Management

- Problem-Solving & Decision-Making

- Point-of-Sale Systems (POS)

- Smart Serve Certified & First Aid/CPR Trained

**Additional Information**

- Proficient in Microsoft Office Suite, with a focus on Excel and Word.

- Strong communication and interpersonal skills.

- Flexible and adaptable to fast-paced environments.

- Ability to work independently and as part of a team.

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