Customer Service General Manager
Resume:
********@*****.***
*** ********* **, ********* ****, UT
84074
C O N T A C T P R O F I L E
S K I L L S
E D U C A T I O N
W O R K E X P E R I E N C E
Problem Solving in high stress
environments
Management Skills
Conflict resolution skills
Customer Service Skills
Bachelors Degree with a Crime
Certificate
University of Utah
2012 -2015
Dog Trainer Certificate
Top Tier K9
2021
Dogtown Pet Spa - General Manager/Head Dog Trainer My responsibilities in this role include:
Payroll management of 50+ employees with hourly and commission based pay scales over bi-weekly pay periods.
Acquisition of product necessary for effective workplace operations. Leadership of team of Managers, Asst. Managers, Supervisors, and Team Leads to ensure the completion of daily assignments.
Development of a team that is efficient and effective in the workplace. Training and development of outstanding customer service skills within a team. Ability to step into any role necessary; dog handler, front desk receptionist, dog trainer, dog groomer.
Development of Standard Work Instructions for all processes as required. Development of a scheduling system for 50+ employees across 3 facilities. Public engagement with large groups to educate about canine behavior. Acquisition and continued growth in pet service clientele from the ground up to meet company revenue goals in the areas of daycare, boarding, dog training, and grooming.
Oversight of continued education for all team members and leadership Effective problem solving skills in a high stress environment. Employee Management in the areas of hiring & onboarding, discipline & termination, and coaching to continue developing goal oriented team members. 2019 - Present
Thank your for taking the time to look over my resume. I am very excited to begin this journey. Some of my greatest professional strengths include: my enthusiasm, my flexible and reliable work style, and my self-starter mentality that is driven by my excellent time keeping abilities. I possess both the ability to collaborate as an adaptable team player and the ability to take initiative and remain focused for individualized projects.
M A K E N Z I E N I E L S O N
M A K 3 N Z I E @ G M A I L . C O M
Standard Plumbing - Team Leader
My responsibilities in this role included:
Building my sales by selling high end products in home furnishings; faucets, tubs, showers, toilets, etc.
Reaching sales goals that resulted in the second highest sales in the company. Schedule management and oversight of the showroom team throughout day-to- day operations.
Bi-weekly payroll management for my team of showroom consultants. March 2018 - August 2019
I received the opportunity to play the sport I love in a country that I had never visited. This was an amazing opportunity for me to grow as an individual and travel the world, all while being coached by several different individuals in a highly competitive setting.
Professional Volleyball Player - Degerfors, Sweden September 2017 - March 2018
Time Management Skills
Communication Skills
Organization Skills
American Fork High School
Graduated 2010
University of Nevada Las Vegas
2010 - 2012
********@*****.***
218 Cherbourg Ln, Stansbury Park, UT
84074
C O N T A C T
M A K 3 N Z I E @ G M A I L . C O M
W O R K E X P E R I E N C E
E X P E R T I S E
R E F E R E N C E S
Payroll duties are what I do as the
General Manager. I make sure all
breaks are taken and that overtime
is accounted for.
Along with commission based
employee’s, my job is to make sure
all their numbers are correct and
add up.
As the GM for Dogtown it was my
responsibility to cut payroll down
20% due to economic issues and
with a low staff. I was able to
accomplish this goal
Teaching a team about the payroll
numbers was my responsibility. I
made sure my team knew that in
order to make our payroll budget
staff couldn’t be over budget and if
they were we would discuss a plan
to get hours lower before the pay
period.
I am a big believer on teamwork and
that is what it takes to make things
happen
Abby Fleenor - Hiring Manager
************@*****.***
Kayleigh Hammerschmid
4th District Court - Deputy Probation Officer
It was my job to keep track of the court appointed youth to help with their community service.
Spoke directly with their Probation Officers on status of attendance and report of their daily tasks.
Created activities for them to complete their community service within their communities.
Kept detailed reports on their attendance and activities to give to their Probation Officers.
August 2016 - September 2017-
SLVDT - Salt Lake Valley Detention Center - Counselor/ICR Instructor My job was to keep all the troubled youth safe while they were in the detention center.
Following policies and procedures within the facility Providing an environment for the youth to learn something to better their lives. Teach staff safety protocols within their ICR strategy and renew their certificate every year
Log all activities for the day for troubled youth
Staff meetings to discuss weekly plan
Communicate through radio to all sections per safety Create life changing activities for youth while in facility May 2015 - August 2016
M A K E N Z I E N I E L S O N
M A K 3 N Z I E @ G M A I L . C O M
I appreciate you looking over my resume and putting me into consideration for this position. My goal is to bring unique thinking to this company and fellow teammates. I have a great critical mind that helps complete the tasks at hand. I am able to do multiple things at a time, at 100% completion rate. My goal is to bring consistency to the company as well as a strong mindset to getting things done the correct way, the first time. With my experience as a General Manager I feel I can bring positive communication skills, professional judgement in the finances, and an efficient way of thinking overall. I hope to hear from you shortly and thank you again for taking the time to look over my resume. I look forward to hearing from you.
T O W H O M I T M A Y C O N C E R N,
S I N C E R E L Y,
M A K E N Z I E N I E L S O N
makenzie nielson
M A K E N Z I E N I E L S O N
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