Customer Service Call Center
Resume:
Sabrina Shepherd
Atoka, TN *****
***************@*****.***
graduate with strong management and customer service experience. Acknowledged for excellent andabilities. Seeking to begin career with an entry-level position in a respectable company.
with outstanding customer service, communication and business skills working in business-to-business sales for [number] years. Looking for a career to achieve and exceed company goals.
Work Experience
Patient Rep
Memphis OBGYN - Germantown, TN
March 2022 to Present
I schedule pt for surgery and Delivery's for 2 Doctors, I verify insurance and get auth to have surgery. I communicate with insurance and pt . check benefits collect payment Phone Operator,Front desk,billing,payments
McDonald,Murmansk wellness and health - Germantown, TN March 2018 to Present
Call Center Representative
Sutherland Cardiology Clinic - Germantown, TN
February 2018 to Present
• Acknowledged customer issues and resolved their problems quickly and efficiently.
• Assisted clients in understanding their available options and helped them select the right service plans for their needs.
• Evaluated the customers' needs and provided service options to meet their requirements.
• Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments.
• Greeted customers and offered them assistance where possible. Call Center Rep
Methodist University Hospital - Memphis, TN
June 2012 to February 2018
• Answered customer queries related to products, services or their specific accounts.
• Assessed customer needs based on words and tone of voice to determine the best action to take for customer retention.
• Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments.
Methodist Same Day Surgery
Methodist Le Bonheur Germantown Hospital - Germantown, TN July 2008 to July 2012
• Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments.
• Greeted customers and offered them assistance where possible.
• Analyzed current treatment practices in order to find ways to improve patient care.
• Interviewed patients to gather information on medical history, conducted physical and mental health status examinations and recorded findings in patient charts. Education
Gateway Home School - Memphis, TN
May 1989
High school diploma or GED
Skills
• Customer service
• Microsoft Excel
• Data entry
• Microsoft Word
• Medical office experience
• Medical terminology
• Front Desk
• Medical Records
Assessments
Attention to detail — Proficient
May 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
• Communications • Customer acquisition • Customer service
• Dependable • Excellent communication • Organizatinal Skills abilities
• Outstanding people skills
Contact this candidate