JULIE CALDWELL

**** *. **** *.

KEARNS, UTAH ****8

801-***-****

ad495i@r.postjobfree.com

Dear Hiring Manager,

I was excited Customer Service / Customer Care Specialist position being listed. I have worked for Teleperformance as a Customer Service / Insurance Agent since February 2016. In addition I have extensive office skills from a previous job. I have strong communication, active listening, customer service and administrative skills. Thank you for your consideration. I look forward to hearing from you to arrange an interview. Sincerely

Julie Caldwell

JULIE CALDWELL

Salt Lake City, Utah 801-***-**** Julie. C ad495i@r.postjobfree.com SUMMARY

Customer Service with 7 years in insurance. Areas include Auto, Homeowners, Renters and Valuable Personal Property. Also have experience in explaining billing, Computer skills include Excel, Word, PowerPoint, and customized programs to review and save work instructions. Highly motivated, reliable, confident and committed to professional standards. Self starter, worked from home for 3 years and would prefer to continue to do the same.

SKILLS

Attention to Detail

Instructing

PowerPoint

Slack Messaging System

Problem Solving

Keyboarding

Reading Comprehension

Excel

Microsoft Word

Ten Key

Time Management

Critical Thinking

OpenOffice

Windows Email

Photoshop

PROFESSIONAL EXPERIENCE

Morgan Stanley / Russell Tobin South Jordan, Utah 1/24 - 4/24 Digital Support

• Helping clients unlock their accounts so they could trade, transfer funds, and fix personal data. Select Portfolio Servicing, Inc. West Valley City, Utah 9/23 – 12/23 Late Stage Collections

• Taking payments, creating work-outs for retention of homes, and foreclosing on homes. Teleperformance, Customer Service, Salt Lake City, Utah 2016 – 2023 Wrote,

● Homeowners, rental property, renters, auto and valuable personal property policies for all but Massachusetts.

● Authenicated customers to prevent ID Theft and when the phone tree acted up routed customers to the right areas.

● Answered questions about billing, and policy details. Mostly inbound calls with occasional outbound calls when a call dropped or we had finally received the information from another department to fix the customers problem.

Member Security,

● Helped customers with fixing their data so they could access their accounts while listening for potential scammers

In a previous occupation:

Clerical,

● Developed Excel spreadsheets to aid in workflow planning and daily organization, letting co- workers know what could be completed during the workday and what was needed in the future

● Wrote procedures and data entered part numbers and product codes

● Analyzed Bill of Materials (BOM) information to track and monitor work in progress for timely completion

EDUCATION AND WORK-RELATED TRAINING

A.A S., Electronics Engineering Technology, ITT Technical Institute, Murray, Utah Insurance Training and Insurance Continuing Education

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