NICOLE

HERNANDEZ-

JENSEN

909-***-****

ad495d@r.postjobfree.com

Loma Linda, CA 92354

CONTACT

SKILLS

• Office Administration

• Report reconciliation

• Project Coordination

• Technical Support

• Customer Service

• Meeting Organization

• Scheduling

• Meeting planning

• Inventory Coordination

• Schedule Coordination

• Calendar Management

• Office Equipment Maintenance

• Administrative Support

• Records Management

• File Organization

• Document Management

• Mail handling

• Microsoft Office proficiency

• Team collaboration

• Event coordination

• Multitasking abilities

• Training and development

With a proven track record at Telecare Corporation, I excel in optimizing office operations and enhancing workplace safety. My expertise in document management and administrative support, coupled with exceptional organizational and communication skills, has significantly contributed to streamlined processes and improved efficiency. Adaptable professional with 14 + years of work experience and a proven knowledge of executive support, staff training and development, and workflow prioritization. Aiming to leverage my abilities to successfully fill Office Coordinator/ Medical Records role at your company. PROFESSIONAL SUMMARY

Office Coordinator

Telecare Corporation, FONTANA, CA

EXPERIENCE

May 2022 - Present

Created and reviewed schedules, maintaining staffing levels to meet service goals.

•

• Assisted with developing workplace safety procedures. Optimized office policies, meeting internal needs while upholding organizational

• standards.

• Collaborated with IT department to order and maintain computer technology. Acted as point person for office equipment setup and end-user training and support.

•

Cleaned and organized office, maintaining orderliness and reducing

• contamination.

• Prepared purchase orders and routed to project manager for approval.

• Delivered quality customer service to staff and customers.

• Created staff schedules based on established guidelines and priorities.

• Supported meetings by scheduling conference rooms and setting up equipment.

• Print checks

• Record checks we receive from outside facilities.

• Order medical records forms and supplies.

• Safe guards confidential information per polices and requirements.

• Maintains personal files per standard and checklist.

• Assist in promoting open position.

Schedules interviews,prescreen candidates, check references, schedules physicals,creates conditional offer packets and coordinates the offer process.

•

• Create offer letters to candidates.

• Tracks new hire paperwork.

• Organizational skills

• Effective communication

• Data entry accuracy

• Problem solving

• Conflict resolution

• Staff hiring

• Data Entry

• Database Administration

• Information Protection

• Excellent multi-tasking ability

Scheduling and calendar

management

•

• Regulatory Compliance

• Clear oral/written communication

• Employee Training

Medical Records Tech.

Telecare Corporation, FONTANA, CA

Douument Imaging Specialist

Loma Linda University Shared Services, LOMA LINDA, CA

• Runs and track MVRS reports.

• Close out terminated files.

Maintains OSHA logs and completes Workers Compensation Reports, completes incident reports.

•

May 2022 - March 2023

• Called doctor offices to obtain information for authorizations.

• Resolved medical record discrepancies by collecting and analyzing information. Adhered to HIPAA confidentiality practices regarding access to and release of patient health information.

•

• Completed appropriate documentation and system entry.

• Reviewed records for completeness, accuracy and compliance with regulations.

• Consulted classification manuals to locate information about disease processes. Protected security of medical records to ensure that confidentiality was maintained.

•

• Released information to persons or agencies according to regulations. Monitors and tracks compliance with legal documents and correspondence with conservators/guardians.

•

• Prepares and process records for subpoena's.

• Audits clinical data and charts.

October 2008 - May 2022

Prepared support documentation and training materials for end users of document management systems.

•

Retrieved electronic assets from repository for distribution to users, collected and returned to repository, if necessary.

•

Implemented electronic document processing, retrieval and distribution systems

• in collaboration with other information technology specialists. Developed, document, and maintained standards, best practices, and system usage procedures.

•

Operated data capture technology imported digitized documents into document management system.

•

Searched electronic sources, such as databases and repositories and manual

• sources for information.

Prepared and recorded changes to official documents and confirmed changes with legal and compliance management staff, including enterprise-wide records management staff.

•

• Verified appropriateness of image quality against company standards.

• Received, organized and prioritized documents for scanning purposes.

• Safely operated tape drives, CD and software.

• Converted documents from one application to another. Medical Assistant Intern

Dr. Suzanne Rizkalla, LOMA LINDA, CA

Hygientist/Counselor

Harborview House, San Pedro, CA

Prepared digital files, physical documents and work requests in compliance with company guidelines.

•

March 2008 - August 2008

• Managed and restocked inventory of medical, lab and office supplies. Updated patient profile for each visit, highlighting important information for doctor review.

•

Provided support during routine exams, scheduled surgeries and emergency operations.

•

Maintained patient database, entering information into electronic health

• records.

• Escorted patients to exam rooms, preparing for doctor examinations. Cleaned and sterilized exam rooms, medical equipment and common areas to reduce germ spread.

•

Completed and submitted medical documents in accordance with clinical

• guidelines.

Performed general office duties, such as answering telephones, taking dictation and completing insurance forms.

•

Recorded patients' medical history, vital statistics and information such as test resulted in medical records.

•

• Greeted and logged in patients arriving at office and clinic.

• Scheduled appointments for patients.

• Obtained medical information and measured vital signs, weight and height. March 2005 - May 2007

• Engaged adults in connecting to community resources. Developed individual treatment plans based upon information gathered on patient.

•

• Arranged and facilitated therapy sessions for individuals, groups and families.

• Intervened in crisis situations to deescalate and resolve crises. Gave emotional support to physically and emotionally disabled individuals with redirection and validation to optimize mental health stability.

•

Evaluated client's physical or mental condition through interviews, observation or assessments.

•

• Explored and discussed progress toward goals to assist clients.

• Counseled clients or patients to adjust to life and make positive changes. Responded to crisis situations to handle severe mental health and behavioral issues.

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• Monitored clients' use of medications.

• Utilized diverse interventions and counseling methods to model coping skills.

• Guided clients in developing skills or strategies to help overcome dependencies.

• Referred clients to community resources or specialists. Medical Records Clerk

Buenaventura Medical Group, Ventura, ca

• Carried out day to day duties.

• Worked flexible hours; night, weekend and holiday shift.

• Logged in each medication, date and time.

• Handed out medication for each patient.

Educated patients on importance of oral hygiene and demonstrated techniques

• for flossing and brushing.

• Making sure patients took showers.

December 2003 - February 2005

Delivered charts to assigned areas of hospital or medical facility by following established routing procedures.

•

• Completed appropriate claims paperwork, documentation and system entry.

• Retrieved medical records by following chart-out procedures.

• Directed patient flow during practice hours to minimize patient wait time.

• Released information to persons or agencies according to regulations.

• Processed and prepared business and government forms. Protected security of medical records to ensure that confidentiality was maintained.

•

• Maintained patient confidential.

Processed medical records requests from outside providers according to facility, state and federal law. input data into computer programs.

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• Accurately pulled patient records for upcoming appointments.

• Secured medical records against loss or unauthorized access. Certification in Medical Coding

Concord, SanBernardino

High School Diploma

Northview High School, Covina

EDUCATION

February 2007

June 2003

Contact this candidate