Krishna Venbakkam

+1-971-***-**** • ad494r@r.postjobfree.com • www.linkedin.com/krishna-venbakkam Summary

Senior technology professional with experience in IT transformation, architecture, management and leadership.

Successfully drove the architecture and led the Citi Wealth Lending team to transform a region-centric ecosystem into a global, multi-channel digital lending platform

Managed federated & global teams in HSBC with annual budgets exceeding USD 20M. Reduced operational cost by over 50%, reduced employee turnover from 20% to 12% and improved people survey results by 30%.

Developed enterprise architectural strategies for complex technology & business problems. Implementing DevOps architecture and adoption across HSBC with benefits of more than USD 20 M, as part of digital transformation

Big-picture oriented and can also delve into the details. Goal-driven, manage teams and excellent communication skills. Can drive federated teams, build & foster trusted relationships and inter-departmental collaboration to develop strategies and participate in solution building

Skills

Communication

Leadership & Governance

Analytical Thinking

Strategic Thinking

Architecture & Design

Assertiveness

Flexibility

Teaching & Mentoring

Effective team management

IT & Architecture Strategy

Budgeting

Vendor Management

Project & Program Management

Development & Support procedures

Conflict Resolution

Management & Leadership

Built and implemented a new architecture ground-up to automate the credit originations process and migrate from existing legacy applications

Created and implementing strategy to migrate to an API first ecosystem to increase mobile usage in Wealth Lending

Accountable for USD 20M annual budget for credit cards BU to build the HSBC global credit cards product, including enhancements and compliance upgrades

Setup team in India to deliver cards projects for the HSBC group - Conducted interviews, created delivery procedures, implemented training for new hires; Built remote teams in Brazil and Malaysia for near-shore delivery support

Managed 450+ (peak) employees and contractors across India, US, Brazil & Malaysia and led several projects & programmes successfully

Successfully led & delivered Apple Pay & Android Pay, to be one of the first banks in the UK & HK

Successfully implemented the USD 5.5M cards, collections and fraud systems upgrade with more than USD 23M benefits to MENA (Middle East & North Africa)

Doubled MENA customer base by migrating card portfolios into HSBC (OIB, Lloyd’s). The OIB (Oman International Bank) migration project won a global award for the fastest bank migration project

Initiated & implemented cards convergence, reduced product development cost by 20%

Setup & matured the M&S Credit Systems team in India, for development & production support

Implemented modernisation of the Cards BU by leading the design & creation of 132 APIs to expose cards services to digital channels

Led & implemented Credit Cards Transformation (reduced Operations cost for credit cards BU by 50%), and many other programmes / initiatives

Reduced employee turnover from 20% to 12% by improving culture, delivery accountability and instituting monthly & quarterly awards

Increased people survey response from 57% to >80% & results from 63% to 82% Page 1 of 3

Krishna Venbakkam

Enterprise Architecture

Design Authority for the DevOps IT transformation programme – accountable for architecture governance & design, solutions, patterns, standards, etc,

Leading DevOps architecture for group-wide IT transformation planned to reduce Run-The-Bank cost by >20%

Facilitated & evangelized new ways of working and addition of tools to the Continuous Integration (CI) & Testing pipelines for IBM zSeries & IBM i platforms. Energized teams to build home-grown tools to fill gaps in automation, improving pipeline flow by 32%

Worked closely with IT Control teams, control owners and process owners to develop & implement solutions for the automation of IT Controls within DevOps pipelines

Partnered with product vendors to initiate POCs and deploy new tools as part of the DevOps tooling strategy

Defining the strategy & architecture for the USD 20M Unified Logging Platform to implement observability in collaboration with Infrastructure delivery, Cyber security and application teams

Created application resiliency standards for bank-wide adoption

Developed long-term strategic architecture, road maps and business case that matured the IT operational data architecture and to support current and future state IT processes Other

Coached & mentored employees on an ongoing basis

Organized an extraordinarily successful 9 month programme to train & mentor 18 women developers into architects

(first in HSBC). This is now conducted group-wide across HSBC

Faculty for the Enterprise Engineer Programme – design & conduct training courses & workshops for engineers and aspiring architects

Created & managed ‘PauseBreak’ – a team that conducted quarterly and annual team events for the Credit Cards BU Work Experience

Jul 2023 – Jan 2024 Globant, Pune, India

Consultant Architect

Jun 2021 – Oct 2022 Citicorp Services, Pune, India Sr Vice President, Wealth Lending

Dec 2016 – Jun 2021 HSBC Technology, Pune, India

Sr. Lead Enterprise Architect

May 2006 – Nov 2016 HSBC Technology, Pune, India

Delivery Head (Head of Cards Engineering & Chief Architect, Cards) 2002 – 2006 HSBC Technology Services, Credit Card Services, CA, USA Sr. Consultant (Project lead, Solution Architect, Application re-engineering & Prod. support) 1996 – 2002 Verizon Inc (formerly MCI WorldCom), CO, USA Project Lead, Solution Architect, Production support Technologies

Cloud & DevOps : AWS, GCP, Linux, IBM i, IBM zSeries, Docker, Kubernetes, Appdynamics, Splunk, Devo, Jenkins, Ansible, Java, Springboot, PHP, Python, Tableau Heritage / Mainframe : COBOL, CICS, DB2, JCL, VSAM, J2EE, Endevor, CA-7, Rexx, IMS/DC Middleware & Databases : DB2, MySQL, PostgreSQL, Websphere MQ, Mulesoft Other : Jira, Confluence, MS-Office, MS-Project, Clarity Page 2 of 3

Krishna Venbakkam

Certifications

AWS Certified Cloud Practitioner

Architecting with Google Cloud Platform

Education

Master of Science, Electrical Engineering, University of Colorado, USA

Bachelor of Engineering, Electrical & Electronics Engineering, Bharathidasan University, India Page 3 of 3

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