Data Quality Assurance

JasmineBronson

**********@*****.*** 415-***-****

With over a decade of experience overseeing transformational projects, leading teams, and managing a workforce of over 30 employees, specializing in streamlining operations, boosting efficiency by a minimum of 10%, and driving revenue growth to achieve corporate goals. Returning to the professional sphere after motherhood, will ensure previous earned expertise will guide success in a new position. RELATED EXPERIENCE

Quality Manager San Ramon, CA

Rodan and Fields Skincare April 2021-February 2018

● Led the implementation of Quality Assurance Programs in 3 key regions including San Francisco, San Ramon, and Phoenix, emphasizing the development of robust data quality frameworks

This strategic initiative led to a substantial 25% increase in customer loyalty and satisfaction, driven by the establishment and adherence to data quality policies and standards

Managed a team of 5 data quality analysts, provided guidance and mentorship that encouraged a culture centered on ongoing enhancement

● Implemented a comprehensive set of 8 KPIs and metrics to monitor and report data quality, resulting in 99% accuracy and timely updates for executive leadership decision-making

● Directed the evaluation and resolution of data quality issues using NPS, CSAT, and ART metrics, resulting in a 15% decrease in customer complaints and a 20% upsurge customer engagement

● Formulated and executed quarterly interactive training modules for a team of 200+ employees, driving a 30% increase in customer-client issue resolutions, in accordance with productivity benchmarks within the beauty industry

● Collaborated with a team of 12 in Product Management, Commissions, and Customer Loyalty to refine customer journey; drove 10% higher retention and 20% increase in satisfaction scores by implementing data-driven improvements and personalized touchpoints RELATED EXPERIENCE

Ancillary Sales Manager SFO AIRPORT San Francisco, CA Hertz Corporation January 2018--June 2015

Career Path: Rental Agent > Pilot Manager in Training > Manager > Sales Manager

● Administered revenue structures for 3 partnering brands at the San Francisco Airport; Hertz, Dollar and Thrifty, at the 2nd largest location in the world

● Directed incentive program metrics surpassing daily and monthly targets by driving $800K in quarterly revenue and achieving 30% YoY growth

● Orchestrated quarterly Service-Based Sales and Ancillary Sales Trainings across regional sites, driving a 20% increase in ancillary revenue and improving average upsell percentages by 15% year-over-year

● Advised a thriving sales team of 60+ front-facing managers and employees, offering personalized coaching to enrich customer experience and increase productivity; and a 15% growth in sales revenue

● Leveraged customer feedback metrics like CSAT and NPS to design targeted coaching sessions for agents, driving a 20% rise in customer longevity and a 35% improvement in overall agent performance metrics

● Led comprehensive research initiatives to identify strategies for attracting and retaining top talent, yielding a 25% increase in new hire performance ratings and reducing crucial role fill time by 20% RELATED EXPERIENCE

Manager SFO AIRPORT San Francisco, CA

Hertz Corporation June 2015- August 2012

● Managed shift operations for a diverse workforce, cultivated clear communication channels, monitored attendance, supervised team performance, documented incidents comprehensively, and navigated through high and low volumes of business

● Administered over 100+ unionized and non-unionized workforce, maintaining attention on hourly and daily metrics vital for sustaining reservation and return productivity levels, resulting in a 30% reduction in operational delays and increased revenue

● Directed a project targeted on reconstructing processes to improve and streamline end-to-end services. Revamped communication channels among five departments, leading to a 15% decrease in real-time errors

● Transformed VIP Service department with diverse engagement methods, increasing repeat VIP bookings by 10%. Introduced loyalty program boosting retention rates by 20%, generating over $50,000 in quarterly revenue

● Reduced wait times by 30% and accelerated customer satisfaction by 25% through optimized vehicle turnover procedures at one of Top Hertz locations in the world

EDUCATION

Saint Mary’s College of California (SMC) Moraga, CA Bachelor of Arts in Communication Graduated

COURSES

● Certified Instructor in Service Based Sales (SBS)

● Lean Six Sigma

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