SUMMARY

SKILLS

EXPERIENCE

DELINA LINVILLE

Carbon, TX 76435 C: 254-***-**** ad493i@r.postjobfree.com Skilled Management professional proficient in over seeing and strengthening customer service, retail operations and merchandising functions. Driven and meticulous leader bringing over 20 years of experience in management and leadership, as well as team unity and performance. Store operations oversight

Store opening and closing

procedures

Employee supervision and

motivation

Customer service

MS Office proficient

Retail inventory management

Risk management

Accurate cash handling

Reliable

Sales professional

Outstanding communication skills

Flexible schedule

Staff training and development

Team-oriented

05/2019 to 02/2020 Store Manager

The Shoe Dept Eastland, TX

Updated store pricing, signage and merchandising based on current promotions.

Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.

Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives. Oversaw inventory management with cycle counts, audits and shrinkage control.

Delegated work to employees based on shift requirements, individual strengths and unique training.

Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.

Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.

Addressed customer inquiries and resolved complaints. Hired, trained and managed team of 4-5 associates, including evaluating performance and enforcing disciplinary actions.

03/2018 to 05/2019 Assistant Store Manager

Dollar General Eastland, TX

Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.

Assessed, optimized and elevated operations to target current and expected demands.

EDUCATION AND TRAINING

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

Processed credit and debit card payments and returned proper change for cash purchases.

Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.

03/2008 to 03/2014 Office Manager

Daniel Ferraro DDS Grand Prairie, TX

Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.

Oversaw office financial management, including AP/AR and payroll administration.

Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.

Managed inventory and purchase of supplies for office operations and Dental equipment maintenance.

Increased office organization by developing more efficient filing system and customer database protocols.

Scheduled appointments and maintained master calendar. Oversaw digital patient charting, including data entry and administrative duties regarding insurance, billing and accounts receivable. Quoted and prepared proposals for business services such as Dental Treatment and Insurance coverages..

03/2007 to 03/2009 Treatment Coordinator

Monarch Dental Associates Burleson, TX

Successfully achieved production goals set forth by corporate, which increased office's overall revenue.

Identified family members, social networks and community systems that need to be included in treatment plans for clients Completed office duties, including making appointments, contacting patients for follow-ups, coordinating with insurance companies and handling any billing issues.

Conducted financial consultations with patient and set up payment plans. Coordinated payment with insurance companies and discussed dental benefits with patients.

Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries. Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.

Answered questions and responded to inquiries to deliver high level of service to patients.

10/1993 Certified Dental Assistant/Office Management: Dental Bryan Institute Arlington, TX

Some College (No Degree): Accounting And Business Management ACTIVITIES AND HONORS

University of Michigan - Ann Arbor Ann Arbor, MI Member, Texas Dental Association, over 20 years.

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