Joanna Torres
Rahway, NJ *****
****************@*****.***
Work Experience
Hotel Front Desk Clerk
Avenel, NJ
February 2023 to Present
Check out guest
receive payments
Make reservations
call guest for reservation confirmation
Amazon Fulfillment Associate
Carteret, NJ
January 2017 to May 2022
General warehouse
Certified Pharmacy Technician (CPhT)
Skaggs pharmacy - Rahway, NJ
June 2007 to August 2009
Inventory
prescription filling
Insurance claims
Calling Dr.
Education
Certification in Pharmacy Technician
Healthcare Training Institute - Union, NJ
January 1997 to April 1999
Vocational school in Medical Technology
Drake University - Elizabeth, NJ
January 1996 to February 1999
High school diploma
Elizabeth High School - Elizabeth, NJ
September 1992 to June 1996
Skills
• Pharmacy technician experience
• Medical terminology
• Patient service
• LTC pharmacy
• Clinical pharmacy experience
• Organizational skills
Assessments
Customer service — Proficient
January 2023
Identifying and resolving common customer issues
Full results: Proficient
Front desk agent (hotel) — Proficient
January 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Customer focus & orientation — Proficient
January 2023
Responding to customer situations with sensitivity Full results: Proficient
Call center customer service — Completed
January 2023
Demonstrating customer service skills in a call center setting Full results: Completed
Front desk agent (hotel) — Completed
February 2023
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Completed
Administrative assistant/receptionist — Completed
January 2023
Using basic scheduling and organizational skills in an office setting Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.