REUBEN L. WILLIAMS

P. O. Box ****

Maryland Heights, MO 63043

314-***-****

Email: ad492l@r.postjobfree.com

COMPLETE SKILL PROFILE

Project Management:

Risk Management, Best Practices, Process; Status Reporting, Communication; Project Definition Scope, Initiation; ROI, Cost Estimates, Forecast; Capacity Planning, Process Management, Project Planning, Schedules; Resource ID/Allocation, Total Quality Management, (COBIT); Project Portfolio Management, Sarbanes-Oxley, Organizational Development

Business/Process Analysis:

Customer/Client, Technical Analysis, Change Management, Business Cases/Requirements, Design Documents, Liaison to Cross-Functional; Project Documentation; Customer/Client; Mergers and Acquisitions (M&A), Data Elements, RFP’s, Project Documentation & Implementation; Software Project Management (SPM), Waterfall, Agile, Lean, Testing, Quality Assurance; Client Implementation, Rally Software, Procurement, Statement of work,

Project Tools/Methods:

Project Delivery Management, Rally Software, ServiceNow, Waterfall, Agile Scrum, and Lean UP, tProcess, TDUP, and ITUP SDLC, Po Risk Assessment & Mitigation, Change Management, W Service Level Agreement Negotiation, Project Portfolio Management, Excellent Oral and Written Communication, Release Planning & Mgmt, tProcess, MS Project, MS Office, SharePoint, PMBOK, ITIL, PRISM, Infrastructure, Primavera Team Play, Project Workbench, Workday, Architecture Development Management, In-1, Soft-Switch, PowerPlay, Impromtu, Actuate, Panagon, SQR, SNA, RJE, NRJE, MRJE, VTAM, DS, NS, DCNet, X.25, X.400, LAN/WAN, Ethernet, Intranet, Internet, Cisco

BUSINESS EXPERIENCE

Moving Things - Sr. Project Manager– (Remote) 04/22 –

This program delivers a series of automation capabilities across a multi-state moving operational area. The network/data function portfolio with a focus on expanding the territory by adding states, Missouri, Kansas, and Arkansas, and improving the operational cost structure and Customer Experience as delivered by new and enhanced Customer Service Organization. The Automation opportunities focus on reducing hand-off, re-keying of data and reducing time required to complete delivery activities, combining multi loads and soliciting new business and minimizing (OS&D) overages, shortages & damages. In addition, this Project upon completion adds value, increase coverage to the e-Experience for customers through delivery of required no-touch-through capabilities. Initiatives within this program are high benefit work items that provide a return on IT investment in 12 – 24 months.

- Coordinate with DOT to assure ALL states requirements are being met and needed documentation.

- Build project plans.

- Ensure the achievement of business objectives i.e., schedule performance, safety measures and vehicle qualification.

- Ensured full execution of SLA through effective communication between the customer and IT.

- Generate account performance and management reports on request or as per scheduled.

- Attend meetings that review client service, service improvements, performance, and overall quality of the business process.

- Ensure all Truck Drivers are trained and certified to standard prior to start-up as well as develop all necessary training materials and resources.

- Ensure the achievement of business objectives i.e., line performance, safety measures and product qualification.

- Identify Fueling Stations.

- Manage resources, (Drivers, Application Software & Infrastructure PM’s)

Moving Things – cont.

-Identify and capitalize on individual change management strengths. Ensure the principles of Risk Management are applied in each project, along with Change Management principles

-Develop a management plan for tracking and ensuring we would minimize areas that may have been lost in the process

-Continuing to recognize the predictable dynamics of change management

-On-Boarding processing – Forms

-Other duties as assigned

-Created, presented and tracked RFP’s for proposed products and services

Collabera - Lead Project Manager (Remote) 09/21 – 03/22

IBM

AT&T.

Project 1 – This project launched a Toll-Free Security Suite offer, utilizing the expertise of some services of a vendor partner. The features enabled customers to authenticate inbound call traffic to guard against spoofing and fraud. Also, enabling voice Biometrics used for call verification.

Project 2 – SOMOS Interface change to API (Application Programing Interface). This project addresses the transitioning to new SOMOS UI and API interface for all impacted applications across all services.

Project 3 – This project enables automation of the DNI (Deep Network Integration) on-boarding process. This project was totally manual and therefore limited as to how many customers could have been support a small few. The automation provided by this move will enable the vendor platform (ECA) to interact with DNI API.

Project 4 – This project offers 3rd Party Service Assurance eBonding development for IP TF Edge and related services allow TCS to create external engagement tickets with IPTF Edge 3rd Party Vendors to resolve service issues.

Project 5 - Office at Hand TN Transport Replacement for Ring Central.

Primary Responsibilities:

Project Timeline / Project Plan / Project Status / Iteration Demos.

Manage Project Financials (forecast, estimates and actuals).

Managed Risk

Root cause analysis

Manage Change Management

Review Project Financial (forecast, estimates and actuals).

Iteration Planning / Manage SCRUM Team / Daily Stand-up

User Stories (Document / Prioritize / Change Management / Grooming)

Request and Manage Resources.

Ensure PRISM is Updated.

Manage Project Level Risks, Issues, and Jeopardies.

Publish Meeting Minutes.

Monitor overall project performance and Deliverables.

Ensure Application’s delivery dates, align with project timeline.

Report project status.

Update weekly project status slide.

Conduct SoS meetings and publish meeting minutes.

Support Root Cause analysis of testing defects with applications.

Manage Change Requests (CR)

MORE….

Moving Things (Remote) Sr. Project Manager - Lead 05/20 – 09/21

This program delivers a series of automation capabilities across a multi-state moving operational area. The network/data function portfolio with a focus on expanding the territory on adding states, Missouri, Kansas, and Arkansas, and improving the operational cost structure and Customer Experience as delivered by new and enhanced Customer Service Organization. The Automation opportunities focus on reducing hand-off, re-keying of data and reducing time required to complete delivery activities, combining multi loads and soliciting new business and minimizing (OS&D) overages, shortages & damages. In addition, this Project upon completion adds value, increase coverage to the e-Experience for customers through delivery of required no-touch-through capabilities. Initiatives within this program are high benefit work items that provide a return on IT investment in 12 – 24 months.

Moving Things (Continued)

Primary Responsibilities:

Develop Project Tracking Methodology e.g., Scrum, Agile, Microsoft Project, Share-point, Excel, etc.

Maintain budget according to plan, 3%).

Develop and manage the master start-up plan for the commissioning, qualification, and verification phase.

Identify continuous improvement opportunities in relation to business processes and system-related, as well as support change management strategies when changes are neededCoordinate/manage the operational team and ensure that product, equipment, line and site certifications are completed on time

Complete a proactive and effective handover of the project to the operational team including proper documentation (Trucking Company Dossier)

Coordinate with DOT to assure ALL state requirements are being met with needed documentation.

Build project plans.

Ensure the achievement of business objectives i.e., schedule performance, safety measures and vehicle qualification.

Ensure full execution of SLA through effective communication between the customer and IT.

Generate account performance and management reports on request or as per scheduled.

Attend meetings that review client service, service improvements, performance, and overall quality of the business process.

Ensure all Truck Drivers are trained and certified to standard prior to start-up as well as develop all necessary training materials and resources.

Ensure the achievement of business objectives i.e., line performance, safety measures and product qualification.

Identify Fueling Stations.

Manage resources, (Drivers, Application Software & Infrastructure PM’s)

On-Boarding processing – Forms

Other duties as assigned

CSC/DXC Technology: 02/18 – 06/19

United Technologies Corporation – Aerospace/Defense

Boeing

Senior IT Project Manager - Remote

St. Louis, Missouri

As Senior IT Service/Project/Manager - - Coordinator with ITCS PMO for DLS, my primary Responsibilities are to perform specific tasks in support of projects, service delivery, ServiceNow Ticketing, process upgrades and automation where applicable. Additionally, this includes producing various reports to provide leadership and the team a summary status

DXC is a reference to our mission, which is leading clients on their digital transformation journeys. The X is a reference to the company, being a force multiplier, enabling clients to seize the opportunities by today’s rapidly changing technologies.

Managed approximately 23 Bionics projects utilizing the Agile process/concept,

Worked with management to identify projects that would become candidates for functional improvement as it relates to automation, applying Robotics where appropriate

Presented project status to executive leadership for projects in yellow and/or red status.

Kept Teams informed, productive, accountable and responsible via JIRA.

Chaired and facilitated daily/weekly project status meetings.

Manage project definition, business analysis, requirements, design, testing, project estimates, change management, risk identification and mitigation, deployment and production support for projects as needed

Created product and services RFP.in addition to statement of work.

Procurement

Provided strategic planning to determine project priority

Delivered projects and programs within specified timeframes and successful implementation and deployment of new functionality

Lead the development of various models to determined time, personnel, hardware and software requirements, and potential cost for future Mergers and Acquisitions.

DXC Technology – cont.

After several months in the role as a Senior Project Manager (Contractor), I was asked to join the staff as a fulltime salaried Sr. Project Manager :

Utilize ServiceNow

Service Monthly Status Reports

Ticket tracking utilizing Rally, ServiceNow

Metrics (ensure timely weekly and monthly metrics, status reporting, team accomplishments, etc)

Develop RIO’s and respond to various data calls

Backup Project Manager for DLS including managing SOW and resources at the DLS level

Change management process utilized in project management flow-through

Support for development and implementation of new service offerings

Participates and provide status updates to Sr. Management during regular weekly meetings

Attend various service-related meetings in an effort to gain knowledge of needs and thereby broaden perspective to my team

Applied Cloud technologies, i.e., financials, expenses, and time tracking

Charter Communications (onsite) 08/17 – 02/18

Senior Project Manager – Contractor (IPV4/6 Projects)

Dual Stack for Residential High Speed Data (L-BHN)

Cable Modem Management (L-BHN)

IPv6 for Voice (L-TWC)

Managed several projects addressing the need to transition the Internet from IPv4 to IPv6. This approach is to address the only practical and readily available for a long-term solution to address the IPv4 exhaustion, and to support installed network and infrastructure as well as provide new functionality and services to customers that don’t currently exist. If nothing is done and based on a current run- rate, it is envisioned that the Corporation will run out of unallocated IPv4 IP addresses in the near future:

Managed multiple projects, sub-projects and Post Deployment Projects along with the management; project teams, business and vendor associates and in-house support staffs, with responsibility for developing and implementing enhanced customer service applications and increased Internet addresses corporate wide.

Partnered with management and colleagues to establish/refine best practices and process improvements, relative to project requirements and comments.

Utilized JIRA to track project status and analyze projects and business KPI’s.

Used JIRA to optimize and improve workflows, processes, and procedures.

Activate ticket tracking utilizing ServiceNow methodology.

Regularly communicated to senior management regarding the status of specific project deliverables.

Provided leadership and oversight on various projects of a complex nature.

Sr. Program Manager / Service Delivery Manager 9/2016 – 8/2017

Premier Solution,

Frisco, Texas

As Senior Project Consultant with Service Delivery Management responsibilities for a 3rd Party Cloud IT Solution provider, my functions are the following but not limited to the items below:

Ensured full execution of SLA through effective communication between the customer and IT.

Generate account performance and management reports on request or as per schedule.

Attend meetings that review client service, service improvements, performance, and overall quality of the business process.

Served as Business Owner on Agile team

Creating and maintaining client relationships.

Ensure adherence to Change Management policies. Coordinating and developing the program reporting dashboard.

Building out and managing the program scheduled.

Sr. Program Manager / Service Delivery Manager - (Cont) .

Collaborating with all project and stream leaders to manage and track risks, issues, and coordinate communication

Engaging IT regularly to track sprint health and progress.

Working with vendors handling outsourced design and development work to track progress, address issues and sprint status.

Meeting weekly with the program Governance Committee, project managers and project teams to understand issues and accomplishments. Rolling up issues and risks and mitigation plans of the program to review with Governance Committee.

Developing and maintaining weekly dashboard summary reports for senior management meetings.

Working on the Program Planning Committee that charted out releases and release features plan.

Analyze burn down rates.

Budget range: $2.5 million

Project Team size: 20 members

Client: FedEx Services (Print On-line Program – eCommerce Marketing)

AT&T Corporation (InsightGlobal) 5/2016 – 8/2016

This Project was created in an effort to improve technician efficiency and customer experience.

AT&T Corporation – cont.

As Senior Project Manager (LPM), my responsibility is to propel this project through the tProcess, Technology Unified Process, Utilizing AGILE methodology.

Successfully managed a $1.633 million budget with a VPMO budget of $1.819 million.

Maintained, + or - 3% variance of the budget during the project period.

Mastery of AT&T proprietary PMO tools, (ITUP) i.e., tProcess, PRISM, CMPM, SharePoint, True-Up tool, 1CR Tool.

Colleagues and project team have enjoyed my style of leadership and remarked that I was a pleasure to work with.

Maintained project status on SharePoint site, tProcess, PRISM consistently.

Presented project status to executive leadership for projects in red or yellow status.

Chaired and facilitated weekly project status meetings and held scrum of scrum meetings weekly or as needed to move project on.

Maintained AGILE project status in Rally Tool so project reports could be accurate.

Managed change requests through 1CR tool (AT&T proprietary tool).

Managed project schedule using MS Project.

Used tProcess, and PRISM to manage and track; Risks, Issues, Decisions, and to maintain project artifacts.

Monthly true-up process used to manage budget.

Budget range: $ 3.5 million

Project Team size: 20-30 members

Client: AT&T

AMDOCS Senior Project Manager 01/13 - 12/15

Developed a positive relationship with Clarify Business team due to quick identification and resolution of business and UAT issues. Result is that they have requested me for continued high-profile projects.

Primary Responsibilities:

Delivered projects and programs with budgets of over $30 million, coordinating and leading global project teams resulting in successful implementation and deployment of new functionality

Coordinate project schedules and deployment efforts with upstream and downstream systems for billing and Clarify releases

AMDOCS Senior Project Manager (cont).

Manage project definition, business analysis, requirements, design, testing, project estimates, change management, risk identification and mitigation, deployment and production support for projects as needed

Chaired and facilitated weekly project status meetings

Presented project status to executive leadership for projects in yellow and/or red statusAfter a year in the role as a Senior

Project Manager (Contractor) was asked to join the staff as a salaried Sr. Project Manager

Monsanto 01/12-12/12

Senior Project Manager – Contractor (Integrated Farming System- Commercial Enablement - IT)

The Integrated Farming System Commercial Enablement project combines science-based, agronomic prescriptions with precision hardware to deliver increased yield and reduced risk. The IFS Commercial Project is expected to build the enabling commercial systems and components to support US FieldScripts Dekalb Launch in FY14.

Create and Manage the FieldScript order fulfillment process

Create and Manage the IFS Claims process

Create and Manage the IFS Dealer Compensation process

Develop the IFS Dealer and Grower Support Model

Senior Project Manager – Contractor (Integrated Farming System- Platform - IT)

The Integrated Farming System-IT Platform Project is expected to build and deliver FieldScripts for FY14 US Launch:

Primary Responsibilities

Initial IT development is heavily focused on automation of the pipeline data collection and analytics for FieldScripts.

Secures Intellectual property position.

Leverage Strategic IT Partnerships (Oracle, SST).

Initial delivery of controlled ecosystem ensures quality and consistency

oFarmer Field Data Collection

oMON Product Testing and Spatial Data

oIFS FieldScript Automation

oIFS FieldScript Delivery to Farm

Primary Responsibilities:

Develop and maintain detailed project plan that identifies dependencies, effort/duration, and resources

Provide weekly status reports to the IFS PMO in compliance with established expectations (e.g., deadline, format, content, etc.)

Provide day-to-day oversight of project activities

Monitor project progress and performance

Monsanto - – Contractor (Integrated Farming System- Commercial Enablement - IT) Responsibilities Continued)

Escalate program level issues, risks, actions and change to the IFS PMO

Provide PMO with detail impact related to program level changes for leadership decision

Facilitate transition to the support organization in a timely and effective manner

Ensure timely and effective communication with Engagement Lead for understanding of Business needs and to ensure appropriate communication with Business

Monitor project expenditures to ensure that they stay within the budget

Provide financial forecasts to the IFS Operations Lead

Develop and tract action plans to improve service performance

AT&T Corporation (onsite as well as WFM)

12/07–01/12

Senior Project Manager – Contractor (IPV4/6 Projects)

Managed several projects addressing the need to transition the Internet from IPv4 to IPv6. This approach is found to address the only practical and readily available long-term solution to IPv4 address exhaustion. This development effort has been capitalized to support installed network and infrastructure as well as provide new functionality and services to customers that don’t currently exist. If nothing is done and based on a current run- rate, it is envisioned that the Corporation will run out of unallocated IPv4 IP addresses in the near future. Additionally, managed Post Deployment UAT Projects associated with the following applications & infrastructure; AOTS, GIOM, USRP, GCP, CLARIFY, EFMS, NISE, GCSM, BMP, INSIGHT, INFOVISTA, NETDB. Many of the projects will upgrade the embedded base of AVPN GSRs (Cisco 12416s) from the current operating system of 32S to IOS XR 3.9x.

AT&T Corporation (cont).

Managed multiple multi-million-dollar projects, sub-projects and Post Deployment Projects along with the management; project teams, business and vendor associates and off-shore support staffs, with responsibility for

developing and implementing enhanced customer service applications and increased Internet addresses corporate- wide.

Partnered with management and colleagues to establish/refine best practices and process improvements, relative to project requirements and comments.

Regularly communicated to senior management regarding the status of specific project deliverables.

Provided leadership and oversight on various projects of a complex nature.

Senior Project Manager – Contractor (Flow-Through Project)

This program delivers a series of automation capabilities across the ABS product portfolio with a focus on improving the operational cost structure and Customer Experience as delivered by ABS Customer Service Organization. The Automation opportunities focus on reducing hand-off, re-keying of data and reducing time required to complete tasks or activities. In addition, this project upon completion adds value to the e-Experience for customers through delivery of required no-touch flow-through capabilities. Initiatives within this program are high benefit work items that provide a return on IT investment in 12 – 24 months.

Developed project plans and managed two multi-million-dollar projects, sub-projects and a project team consisting of IT, International team support, international vendor, business and vendor associates, with responsibility for developing and implementing a new enhanced customer service application for the corporation’s multiple Customer Service Centers throughout the globe.

Responsible for managing a matrixes team of 10 developers, engineers, architects, analysts, vendor and business representatives to design and implement significant development and customizations of 3rd party software to meet the firm’s business requirements; project deliverables include a new SOA framework, complex security infrastructure, new web services which integrate the vendor application with data and functionality within the firm’s back office data and systems, stored procedures and data infrastructure across disparate data sources, support infrastructure, documentation and service level agreements.

Completed planning leadership, including architecture feasibility and recommendations, risk management, resource management, change management, workload balancing, and extensive executive and associate-level reporting.

Senior Project Manager – Contractor

Responsible for managing new client implementations (infrastructure and software releases) and ensuring client/customer satisfaction. Manage project issues and jeopardies and ensure issue/problem resolution. Responsible for proactively improving processes, procedures, Best Practices and support methods in order to meet Service Level Agreements, satisfy client requirements and stakeholder expectations.

Managed day-to-day operational and tactical aspects of multiple, large-scale projects. Ensured each project met established project scope, timeline, cost and budget and quality.

Reviewed high level deliverables and oversaw team members working on each project. Strong MS Project experience includes chart creation, resource allocation, critical path schedules, project events and the ability to interface with MS Excel for budget creation.

Conducted meetings, training sessions, information gatherings, briefings, and quality circle get-togethers for all members of the staff and management. Facilitated weekly meetings with technical teams, DBA team and major stakeholders. Ensured all were up to date on project status, constraints, current progress issues and potential bottlenecks, and any potential jeopardies.

Defined project initiation procedures including documenting the project scope, quantifying time and resources, performing risk assessment, and obtaining stakeholder commitment.

Developed and instituted standard progress reporting procedures. Also established procedures to manage changes throughout the project life cycle.

Worked with both infrastructure and web application development teams to review architecture and designs.

Maintained understanding of all technologies (infrastructure and web-based application

development) and relevant technologies in order to effectively identify issues, potential bottlenecks and project risks.

Functioned as a liaison and coordinator across multiple departmental and technical boundaries.

Worked with application development, infrastructure, database development, and IT technicians to better understand each team's needs and issues and to gain "buy-in" and champion process initiatives.

Identified risks and issues for proposed software releases. For each project, there were roughly 9 software releases scheduled. A failure or major delay of any of the releases could cause a project disaster.

Analyzed time, resources, funding and product integrity to ensure risks were mitigated and managed effectively.

Provided customer interaction at the senior management level. Turned several unhappy clients into "Raving Fans"

Senior Project Manager (cont).

through direct communication at the VP level. Increased customer Satisfaction from approximately 60% to 95%.

Leveraged deep understanding of customers' business to proactively identify and prioritize opportunities to streamline business and/or system processes. Implemented CRM process within the business unit to include weekly status reports to the clients, weekly conference calls with the clients, monthly calls to client senior decision maker, and distributing client surveys to solicit performance feedback. Result: 100% client acceptance.

Managed cross-functional project teams consisting of developers, testers, business analysts, etc.

Handled all staffing requirements (skills assessment, recruiting, interviewing, training), and deployed ITIL Problem Management techniques to develop best practices. Assigned responsibilities and managed resource allocation.

Key Program Included:

Program: U-Verse (Lightspeed) Implementation:

Tasks were broken down into smaller, more manageable pieces (WBS). Developed project charters, project plans, business impact assessments, disaster recovery planning, technical and functional requirements, business process design, business process reviews, project evaluation, defining critical paths, customer interface and status reporting.

Strong MS Project experience includes chart creation, resource allocation, critical path schedules, project events and the ability to interface with MS Excel for budget creation.

Identified scope and manage stake holder's expectations.

Utilized strong problem analysis skills.

Assigned resources to projects and develop staff to become high performing teams.

Monitored project process and provided regular status reports to key customers and team members.

Developed project metrics, milestones and timelines. Created various documentation, spreadsheets and presentations.

Responsible for interviewing, selecting and hiring external contract project resources as well as the selection/organization of the customer implementation team.

Coached and mentored staff of 6 while developing and creating a cohesive team environment promoting growth and technical knowledge.

Identified project requirements and scope. Processed and communicated changes affecting project timelines and deliverables.

Worked with Key Management personnel to resolve pending issues and develop best practices while providing win/win situation.

Utilized formal change control/change management processes as identified by regional customers to manage project scope, budget, and schedule as agreed upon by project sponsors and key customer decision makers.

Collaborated across functional teams to complete projects and resolve outages affecting customer production.

Conduct and present PowerPoint presentations on new technologies and changes impacting

the customer.

Identified, assessed and communicated potential business risks.

Worked with internal/external project sponsors to bring about firm resolution.

Managed technical and process support services personnel for U-Verse Implementation.

Supported and managed network connectivity, hardware, software, legacy applications and management of hardware sites throughout the country. Engaged in problem analysis and determining best solution.

Managed projects and requests while determining schedule and resource allocation.

First Bank (perm, onsite) 10/04–11/07

Senior Project Manager - Infrastructure Manager

Metropolitan Life Insurance Company (perm, onsite) 08/97–11/01

Director- Telecommunications Support and Administration

Purchased, installed, managed and maintained Avaya voice systems, including SWB/AT&T – Nortel along with CISCO voice (Network) & Data.

Developed RFP’s, Proposals and Statements of Work.

Responsible for managing the entire IT budget:

oExpense Budget

Contact this candidate