Customer Service Data Entry
Resume:
Kimberly Fuoco
Customer Service Lawrenceville, GA ************@*****.***
Work Experience
Customer Service Representative/Enrollment
Maximus - Atlanta, GA May 2021 to Jan 2024
Answering phones, enrolling members and making changes to their health plans and personal information when needed.
Taken over 60 calls per day helping customers resolving their issues.
Answering members questions and taking detailed notes.
Provided support and services such as answering and directing calls assisting with member issues Informed members of eligibility.
Taking payments for premiums also provided billing account information along with setting up autopay and updated payment accounts.
Office Manager (Only on weekend)
Bill Bergman & Associates - Lawrenceville, GA January 2020 to Dec 2023
•Managed the daily office operations
•Data entry
•Take customer payments
•Handle customer issues
Customer Service Representative
H&R Block - Duluth, GA January 2018 to March 2020
•Answered phones
•Data entry
•Scheduled appointments
Customer Service
Global industrial
April 2019 to January 2020
•Answering calls
•Placing replacement orders For the customer
•Filing freight claims with delivery companies
•Working the email portal
Customer service medical charts
Chartfast - Lawrenceville, GA July 2018 to October 2018
•Retrieved medical charts with a 85% retrieval rate.
Customer Service
Nordson Corporation - Duluth, GA April 2017 to October 2017
•Utilized SAP software for data entry of customer service information for accuracy and quality control
•Identified, researched, and resolved customer issues using the computer system
•Provided customers with product and service information
Call Center Representative/ Credit & Adjustment Analyst
Empire Merchants North - Coxsackie, NY November 2000 to June 2016
•Processes incoming orders and handle customer requests in SAP
•Provide world-class customer service by actively listening, ensuring that customer orders are taken accurately and efficiently.
•Processes everything in SAP Program.
•Resolve problems by identifying issues through researching and exploring answers and alternative solutions.
•Investigate and resolve customers' inquiries concerning merchandise, service, billing, or credit rating
•Notify customers and appropriate personnel of findings, adjustments, and recommendations, such as exchange of merchandise, refund of money, credit to customers' accounts, or adjustment to customers' bills.
Store Manger
Duck Pond Deli - Kingston, NY February 1995 to September 2000
•Identified current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
•Maintained store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results as well as recruiting, selecting, orienting, and training employees.
Education
High School Diploma
Kingston High School - Kingston, NY
Skills
•Customer Service
•CSR
•Call Center
•Customer Care
•Office Management
•SAP
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