EMILY METCALF

**** *** ******* ******, **. *****

276-***-****

ad491w@r.postjobfree.com

PROFESSIONAL PROFILE

Customer service oriented and performance driven professional with healthcare industry experience. Possesses a strong understanding of the importance of accurate claims processing. Pays close attention to detail for accurate and compliant documentation and maintains and ensures patient privacy and confidentiality.

• Maintains accurate data to ensure details are not overlooked.

• Strong written, verbal, and interpersonal skills for effective communication and documentation.

• Effective problem solver, able to assess needs and identify solutions.

• Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate.

• Microsoft Office Applications (Word and Excel).

CORE QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers Electronic Health Records (EHR) Electronic Medical Records (EMR) Managed Care (HMO PPO POS) Workers Compensation Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04) Front Office Operations Medical Office Procedures Scheduling Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM HCPCS CPT) EDUCATION

Ultimate Medical Academy

Medical Billing and Coding Diploma, 2021

Commonwealth of Virginia

Certified Nursing Assistant (CNA) (# 140*******)

PROFESSIONAL EXPERIENCE

Consumer Direct Care Network Virginia - Richmond, VA 11/2020 – 08/20/2021 Certified Nursing Assistant (CNA)

• Respond appropriately to the physical, emotional, and developmental needs of the residents.

• Maintain accurate records of resident care, condition, progress, and concerns.

• Assist residents with activities of daily living.

• Promote positive relationships with patients, families, management, and staff. Team Nursing - Wytheville, VA 06/2019 - 09/2020

Certified Nursing Assistant (CNA)

• Assisted patients with activities of daily living and documented information electronically on ERSP application.

• Met the needs of all assigned patients.

• Ensured the utmost safety and well-being of the residents.

• Completed daily logs documenting patient condition and activities. Care Advantage - Christiansburg, VA 02/2018 - 08/2019 Certified Nursing Assistant (CNA)

• Assisted with basic patient care activities and with procedures ordered by physician.

• Helped patients tend to personal care, activities of daily living, and transfers / transport.

• Reported findings or changes in physical and emotional conditions to nursing staff.

• Kept patient rooms clean and orderly.

EMILY METCALF (Cont.)

Poseidon - Fancy Gap, VA 04/2018 - 08/2018

Non-Emergency Transportation Contract Driver

• Transported clients to and from doctor's appointments in a safe, timely, and professional manner.

• Recorded trip, time, and miles traveled.

• Took phone calls from clients about trip information and verified trip information. Carilion New River Valley Medical Center - Radford, VA 12/2017 - 02/2018 Central Sterile Supply Technician

• Cleaned and sterilized surgical equipment.

• Separated and packed surgical supplies.

• Stocked surgery rooms and documented equipment and supplies. VOLUNTEER EXPERIENCE

Consumer Direct Network - Richmond, VA 11/2017 - Present Employer of Record

• Serve as Employer of Record for family member through Consumer Direct Network.

• Hire and oversee caregivers.

• Input timesheets and manage schedules.

Ridgefield Assisted Living - Marion, VA 04/2011 - 05/2011 Certified Nursing Assistant (CNA)

• Answered inbound phones and directed calls to appropriate nurses.

• Provided nursing care in accordance with resident care policies and procedures.

• Maintained confidentiality and HIPAA compliance.

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