CP

CARMEN PAYTON

ad4915@r.postjobfree.com 660-***-**** Kansas City, MO 64118

Retail management professional proficient in managing multiple simultaneous tasks. Motivational leader with self-directed nature and key strengths in financial administration, scheduling and training. Building brand awareness

Creating marketing plans

Customer outreach

Store growth planning

Leadership development

Managing retail build outs

Driving business growth

Customer service

Conflict resolution

Supervision

Pharmacy operations

Drug inventory control

Proper labeling procedures

Point of sale systems proficiency

Ordering and stocking medications

Supporting pharmacy operations

UnitedHealthcare Kansas City, MO

Consumer Medication Coordinator

Supervisor

02/2023 - 04/2024

Directed and supervised team of 15 employees in daily operations. Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.

Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.

Tracked progress on projects and provided timely feedback to staff members.

Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.

Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.

Analyzed financial data related to departmental budgeting activities on a regular basis.

Reviewed reports from subordinate staff members before submitting them to senior management.

Evaluated processes and employee strengths to realign workflows with changing business demands.

Reviewed completed work to verify consistency, quality and conformance. Provided individual coaching sessions for employees who needed additional support with their job duties.

Monitored employee progress during training sessions to ensure understanding of material presented.

Provided post-training follow-up support such as answering questions or providing additional resources.

Unitedhealthcare Kansas City, MO

Consumer Medication Coordinator

Verified patient medication orders and reconciled discrepancies with physicians.

Summary

Skills

Experience

11/2021 - 02/2023 Monitored medication usage and ensured compliance with regulatory requirements.

Conducted patient interviews to collect medical history information. Maintained accurate records of patient prescriptions, refills, and renewals. Coordinated the delivery of prescription medications to patients. Tracked expiration dates for controlled substances and maintained inventory logs.

Walmart Kansas City, MO

Pharmacy Technician

12/2018 - 10/2021

Teamed with peers, technicians and pharmacists to prioritize and complete orders.

Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.

Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.

Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system. Improved drug inventory management procedures to reduce overhead and eliminate backorders or overstock.

Walgreens Boots Alliance Kansas City,

MO

Shift Leader

01/2013 - 11/2018

Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.

Delegated tasks to employees and monitored activities and task completion.

Supervised, motivated and led employees to maintain productivity and customer service levels.

Upheld company standards and compliance requirements for operations and cleanliness.

Complied with company safety procedures, policies and regulations to promote safe working environment.

Coordinated daily shift changes to facilitate tasks and handle special needs or requests.

Assisted general manager with operations game plan and company initiatives implementation.

Walgreens Boots Alliance Kansas City,

MO

Cashier

08/2011 - 01/2013

Operated cash register, collected payments and provided accurate change. Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

Helped customers find specific products, answered questions and offered product advice.

Arbys Resturant Kansas City, MO

Assistant Store Manager

01/2010 - 06/2011

Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction. Supervised cashiers in processing credit, debit, and cash payments to streamline sales.

Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.

Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

Family Dollar Kansas City, MO Assisted in overall day-to-day operations of store, including continuous Assistant Store Manager

11/2007 - 12/2009

development of effective store associates to achieve desired sales and results.

Coached and developed store associates through formal and informal interactions.

Oversaw aspects of maintenance, inventory and daily activity management.

Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.

Barons/Sunfresh MO

Dairy and Frozen Foods Manager

05/2006 - 10/2008

Trained, supervised, scheduled and assigned duties to Dairy and Frozen Foods team members and delivered courteous and expert service to customers.

Managed Dairy and Frozen Foods stock and inventory, made sure food products remained on hand for customers, rotated product in cases and coordinated receipt of new product shipments.

Resolved problems with customers involving sales, satisfaction with service, product or personnel and relentlessly pursued strong and lasting relationships with customers.

Barons/Sunfresh Kansas City, MO

Dairy/ Frozen Foods Stocker

08/2005 - 05/2006

Assisted in loading and unloading merchandise from delivery trucks for quick processing and stocking.

Used forklifts, pallet jacks, hand trucks and overhead cranes to move items throughout facility.

Stocked and rotated products, supplies and paper goods to optimize freshness.

John Muir High School Pasadena, CA

High School Diploma

06/2003

Education and Training

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