Customer Service
Resume:
Patricia Palacios
Winthrop Harbor, Il. 60096
224-***-**** phone
ad490d@r.postjobfree.com
Objective: Looking for a positon to continue my assembly and packaging career which began many years ago. I’d like to use my positive attitude, good time management, attention to detail, and interpersonal skills to work on a team with a great company. October 16, 2023 – December 7, 2023
Manpower – Pfizer
Pleasant Prairie, Wi. 53158
Assembly and Packaging Specialist – Assembly line team member for the packaging of Covid 19 medication. Duties included working with dry ice machine, scanning, labeling packages, assembling boxes, and turning on meters to be sure Covid 19 medication stays at a certain temperature for shipping. Before final taping Covid 19 instructions and information had to be included in the package.
March 20, 2023 – August 28, 2023
Great Lakes Credit Union
North Chicago, Il. 60064
Customer Service Representative – Very busy office handling all customer inquiries regarding any accounts including, shares, transactions, investments and checking accounts,
November 1, 2021 – August 2022
HireGenics–Abbotts
Cemetray Rd
Gurnee, Il. 60031
Energetic and focused Production Specialist committed to teamwork on a high volume assembly line making Covid 19 tests. Works with production equipment assembling components, devices, and/or the final product. Ensure machines run to manufacturer specifications with the ability to repair a broken machine to keep production moving. Works well in fast-paced, deadline-driven environment. Demonstrates a strong willingness to learn new processes.
October 28, 2019 – July 20, 2021
NorthShore University
920 Milwaukee Ave.
Lincolnshire, Il. 60069
Support associate for a busy PM&R rehab office. Duties include answering phone calls to schedule appointments for physical therapy, occupational hand therapy, speech therapy and occupational therapy for neuro. Assisting patients when they arrive to check in which includes verifying insurance coverage and that the demographic information is correct. Processing all paper work for the office visit, including new patient evaluations. Keep the waiting area clean following Covid guidelines. Register walk in patients for hand splints from the immediate care referrals. Check out patients after visit with therapists and register them for future visits. Proficient with the EPIC system. Confidentially is important within the office setting. November 16, 2015 – August 23, 2019
Rosalind Franklin University of Medicine and Science 333 Green Bay Rd.
North Chicago, Il. 60064
Essentials of Clinical Reasoning Administrative Assistant 847-***-****
Responsible for management, coordination and supervision of Essentials of Clinical Reasoning (ECR) on-site teaching laboratories and related activities. Assist ECR faculty as needed to facilitate organization of lectures and laboratory sessions. Assist in approving and facilitating ECR extra credit sessions (guest speakers, attendance sheets, track via D2L ECR extra credit earned by students, etc.). Support ECR Course Directors, faculty and Course Coordinator as needed. Assist Curriculum/ECR Manager of Operations with necessary budget, purchasing and financial matters or the ECR Office. Work closely with ECR faculty to maintain, update and monitor large volume of medical supplies including medical models and mannequins. Receive telephone communications, incoming correspondence and visitors. Be available to students and faculty to answer their questions and respond to requests for information. Reconcile budgetary accounts, process payments, and track budgets. Perform related duties as assigned in a timely and orderly manner. Some weekend hours are required.
July 9, 2014 – January 30, 2015
Harry Alter/Excelsior
918A E. Libertyville Ave., Route 176
Libertyville, IL 60046
Counter Associate/Customer Service
Assist customers with phone and walk-in inquiries and orders. Provide quotes as requested for heating, venting and air conditioning parts and sheet metal projects. Place orders for pick-up or delivery, process payments (using United Transactions for check payment verifications), retrieve parts/ merchandise from stock room and present to customers at counter. Research parts needed through Epic software for furnaces, air conditioners, sheet metal jobs, etc. and make connection to nearest branch to customer if out of stock. Cross-reference parts numbers if original part/serial number no longer available. Stock shelves from warehouse cart. Process product warranties through Service Bench software.
January 2013 – December 2013
MD Consultants
925 Sherwood
Lake Bluff, IL
Customer Service Representative
Supported high volume billing service for Anesthesiologists. Provided telephone assistance to patients including making payment arrangements, obtaining correct billing information, interpreting insurance explanation of benefits, verifying Medicare and Public Aid coverage, and noting accounts for appropriate follow-up. Also managed follow-up on lists of open and owing accounts as assigned by managers. Tracked down leads on return mail, searched for correct addresses, and met deadlines reporting updates to managers.
March 2012 – June 2012
Yaskawa America, Inc.
2121 Norman Dr. South
Waukegan, IL
Customer Service Advocate
Processed new orders via fax or phone. Assisted high volume of customers with questions, including assisting them in finding correct parts. Processed credit card information for purchases.
October 2008 – September 2011
Domino Amjet Corporation
1290 Lakeside Drive, Gurnee, IL
847-***-****, and followed
Customer Service Advocate
Handled all segments of high volume customer ordering. Familiar with product features for extensive inventory. Processed new orders via phone or E-order website, tracked existing orders up with customers on any necessary trouble shooting. Verified warranty status and contract orders for service technicians. Processed customer account credits, re- billings, and collections.
February 2000 – July 2007
W.W. Grainger, Inc.
455 Knightsbridge Avenue, Lincolnshire, IL
Customer Service Advocate
Processed high volume phone and internet orders. Managed billing, credits, and delinquent accounts.
Assisted customers with shipment tracking or any other issues related to orders. February 1994 – December 1999
Emergency Specialists of Illinois
1324 N. Sheridan Road, Waukegan, IL
Medical Office Coordinator
Supported Office Manager. Handled Accounts Receivable (deposited all payments, followed up on aged accounts, processed collection turnovers) for large volume emergency physicians group. Responsible for data entry of patient demographics. Assisted patients by phone or in person regarding billing problems. Daily interaction with patients, hospital staff, and physicians. Maintained patient confidentiality. Provided full office coverage in absence of Office Manager. June 1990 to February 1994
Victory Memorial Hospital
1324 N. Sheridan Road, Waukegan, IL
Outpatient/Admitting Representative
Processed patient encounter forms for medical records as well as for billing. Verified physician orders and assisted and directed patients for laboratory, radiology, and other testing. Interacted with physicians, hospital staff, and patients on a daily basis. Maintained patient confidentiality.
February 1990 to June 1990
State Farm Insurance
2730 Grand Avenue, Waukegan, IL
Office Representative
Provided customer service for new and existing policy holders. Handled office correspondence, and heavy phone volume. Assisted customers as new insurance policies were processed. Provided assistance to customers with questions, and referred as appropriate to agents for further assistance.
Computer/Software Skills
Familiar with Oracle, SAP, Excel, Word, Nextron
References Available Upon Request
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