Maia Ho Ching

480-***-**** ad48yg@r.postjobfree.com San Tan Valley, AZ

Summary

Capable and dedicated technical business analyst with three years of experience modeling complex systems using ERD and BPMN tools, developing CRM applications, and managing a combination of Agile and Scrum teams. Led the company's largest project release of 2023, with a product launch cost of over $750,000. Experience

Project Solar Remote

Technical Business Analyst 07/2022 - Present

● Designed and implemented project management procedures and methodologies that increased business efficiency, and decreased customer acquisition costs

● Conducted in-depth stakeholder interviews and requirement gathering sessions to capture project specifications; led to a 25% reduction in development time and accelerated project delivery by 30%

● Assisted our Senior software architect in developing proper business domain models for current instances, and ideal structure for the company's two year goals

● Handled and executed the complete restructuring of business processes and project management software instance for both front end and back end business users over the course of 6 months

● Managed Quality Assurance for all software releases and Agile sprints with a team of five to eight developers using Zephyr and Jira for our Agile and Scrum management Tephra Solar Draper, UT

Project Manager 05/2020 - 07/2022

● Provided performance metrics and trend reports to management, aiding in overall operations

● Trained business users on all new system applications for department(s) SME and directors on work flows, troubleshooting, and report building

● Supported the technical needs of over 200 clients with an average of 68 calls per day

● Educated users on new product capabilities, finding over 73% increase in customer throughput Handled over 200 projects at any given time, taking them from contract signed to completion; each ranging from $25,000 - $100,000 THANKSGIVING POINT Lehi, UT

Database Administrator 12/2020 - 06/2021

● Developed a list of resources and tools relevant to the company's knowledge-base for all 12 departments Worked directly with the company's senior management team to refine and implement the strategic planning for growth over the next five years

● Trained the company's subject-matter expert employees in the Point of Sale systems, increasing training impact over 50% through the course of 1 year

● Built out company metrics and process reporting identifying weaker areas of our operations, and wrote out proposals of action for over twelve initiatives

Skills

Computer literacy, Microsoft excel, English, Logistics Management, Business process development, Agile Methodology, Scrum Software Development, Machine Learning, Process Mapping, Training & Development Education

Brigham Young University Hawaii Laie, HI

English Language and Literature 04/2021

Received the Merit scholarship 2019

Received the Deans list scholarship 2020

Bachelors of the arts

Minors in Computer Science, Psychology, and TESOL

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