Customer Service Assistant Manager

Davon Fogle

************@*****.***

Cell: 202-***-****

Professional Profile

A detailed oriented, reliable, forward-thinking professional with a verifiable track record in leadership. As a customer service professional, I thrive on patience, attentiveness, problem solving and communication skills, while working in a team-based environment and meeting company's goal. I am seeking a challenging position in a reputable organization where I can learn new skills and expand my knowledge.

Professional Experience

Aircraft Cleaner

Washington Dulles International Airport, VA

August 2021-September 2023

Cleaned the interior and exterior of aircraft according to protocols and standards

Disinfected restrooms and remove biohazardous material

Inspected aircraft parts for damage or defects

Replenished stocks such as soap and tissue

Used tools and equipment to perform cleaning tasks

Assist the runway crew with baggage and utilities

Sanitized high traffic areas such as seats, doors, overhead compartments and windows.

Followed all safety, personal protective equipment (PPE).

Inspect airplanes for damage, compliance with regulatory standards and regulations.

Dietary Aide

Transitional Care Center Capitol City, DC

January 2018-July 2021

Assisted in the training of nutrition services or department staff and students.

Changed food menus, when necessary, in consultation with a Dietitian or Nutrition.

Assembled food items and meals for patients in accordance with portion standards.

Delivered food to patients in their rooms or a dining hall.

Set, cleared, cleaned, and sanitized dining spaces.

Build a Job Description

Assistant Manager

Domino's Pizza, DC

October 2012-October 2016

Lead and motivate a team of employees to ensure efficient operations.

Ensure compliance with all policies and procedures, including safety and security.

Manage inventory and ordering of supplies, ensuring that the store is adequately stocked.

Train new hires on proper food handling techniques, customer service protocols.

Develop and implement marketing strategies to increase store traffic and revenue.

Enviromental Services

Maids on the hill, DC

February 2007-June 2016

Assisted with light building repairs, maintain building cleanliness, strip and wax floors.

Perform minor maintenance including plumbing and electrical.

Climb ladders and lift heavy loads during set-up for events.

Perform various landscaping duties such as mowing grass and pruning trees.

Sanitize the available facilities restrooms; basins, urinals, and toilets.

Used hand and power tools such as floor polishers, mops, floor strippers.

Sprinkled chemical solvents over stains, and pat areas with brushes or sponges

Maintain the overall cleanliness of the facility by ensuring the proper containment and/or disposal of garbage, and other waste/spills.

Maintain a safe working environment by following all safety rules and regulations set forth by the city.

Utility Worker

Wilsons Restaurant, Washington, DC

January 2005-May2008

Performed, under the direction of supervisory personnel, to meet company goals.

Performed general cleaning duties and storing food and non-food supplies.

Set up the dish and pot washing area.

Maintained safe and sanitary conditions.

Attended in-service training and education sessions as assigned.

Certifications

American Safety Traffic Safety Services Association

Registered Flagger

Education

Dunbar High School 2005

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