Customer Service Team Leader

Kelly Robbins

Northfield NH ***** 603-***-**** **************@*******.***

Summary:

Responsive team leader with a strong background combined with motivational and encouraging style. A talented trainer, problem-solver and planner who takes on routine and complex job functions to promote business success. Well-organized and proactive professional with effective communication skills and positive attitude.

Skills:

Work Planning and Prioritization

Personnel Supervision

Administrative Skills

Public Relations

Complaint Resolution

Experience:

End of Life Companion 10/2023-03/2024 Gilford, NH

Participated in ongoing education and training to stay current on best practices of hospice care.

Advocate for patient needs and desires during care to promote upmost result of dignity and comfort

Educated individuals about the dying process

Organize family needs

Provided daily care for all medical and life needs

FINANCIAL SPECIALIST 05/23-12/23 New York Life Manchester NH

Supplying insurance purchasing advice to clients

Providing good customer service to support and retain your client base

Expanding your customer base

Maintaining electronic and paper records

Aiding clients with the claims process

Recruiting new talent

FRONT MANAGER 03/05 - 06/21 Tilton House of Pizza Tilton, NH

Delegated work to employees based on shift requirements, individual strengths and unique training.

Managed customer complaints and rectified issues to complete satisfaction.

Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.

Maintained important files, running reports, and delivering updates on occupancy and revenue. Maintained detailed and exact accounting records by overseeing documentation of sales, purchases, and requisitions.

SPECIAL EDUCATION PARAPROFESSIONAL 01/14 - 02/16 SAU 18 Franklin, NH

Maintained focused, inclusive, and supportive learning environments.

Prepared visual aids, equipment and classroom displays to foster learning.

Liaise with team of professionals to implement comprehensive educational action plans for special needs and at-risk students.

Adapted teaching methods and materials to meet students' varying needs and interests.

Utilized curriculum with life-based approach.

ASSOCIATE TEACHER SPECIAL EDUCATION 02/11 - 12/13 Spaulding Youth Center - Northfield, NH

Coordinated on a small committee to develop and instruct Positive Relationship in a Healing Environment; a required program for all new hires

Educated emotionally and developmentally delayed students aged 5-10 yrs.

Administrative Assistant Substitute for multi-line switchboard

Directed and mentored fresh staff.

Teamed with general education teachers to plan and implement curriculum, state and district-wide assessments.

Employed innovative teaching technologies to meet learning goals and enhance student experience.

Education and Training

Life and Health License New York Life 05/2023

Associate of Science Criminal Justice Hesser College NH 2007

Activities and Honors

Rookie Leaderboard for Sales months: May, June, September, October of 2023 New York Life

Dean's List Fall 2004 through 2007 Hesser College Concord NH

Associate Teacher of the Year 2012 Spaulding Youth Center Northfield NH

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