OBJECTIVE

Problem solving team player great customer service skills strong minded people person have patience love listening great understanding love helping

SHONIA JACKSON

*** ******** ** *** ***

Minneapolis, MN 55413

763-***-****

ad48vz@r.postjobfree.com

JOB HISTORY/DUTIES

Customer Service Rep

Corner Home Medical

New hope,Mn

Start Date: 05/2022 End Date: 11/2022

Answering inbound and outbound calls taken orders, reorder products ect wheel chairs CPAP machine scooter recline chairs hospital beds oxygen cans incontinence supplies verify insurance verify prescriptions changing orders scheduling repairs products scheduling appointments for store, verify Doctor's

Intake Specialist

Active Style

Northeast,MN

Start Date: 10/2021 End Date: 05/2022

AdaptHealth *

Doing intake for Medicaid clients verify their insurance to make sure insurance is active and if in network talk about products what's best for them talk about incontinence diagnosis and prescriptions Confirm orders change request reaching out to the doctors Office icd9 coding Caregiver/Personal Assistant

Mississippi home health care

Minneapolis,MN

Start Date: 08/2018 End Date: PRESENT

Helping clients with laundry cleaning running errands companionship preparing dinner daily activities taken clients doctor appoinments helping with homework Call Center Representative

Fairview Health Services

St.Paul,MN

Start Date: 08/2020 End Date: 05/2021

Answering phones doing my chart answering questions getting results scheduling setting up a lab appointments Resetting my chart passwords Scheduling telephone video visits adding proxy doc to my chart acct

Certified Nursing Assistant

New Perspective Senior Living

Roseville,MN

Start Date: 05/2021 End Date: 11/2021

Preparing clients morning daily activities dressing patient giving out meds running errands bathing feeding companionship

EDUCATION

DEGREE: High School Diploma

Major: high school diploma

The wave, MN

Courses: Nursing assistants certificate

ADDITIONAL SKILLS

Documentation review, Customer service, Microsoft word, Microsoft excel, The ability to navigate to problem solving

NOTES AND ACTIVITIES

SUMMARY: Summary Strong minded problem-solving great customer service team player team leader

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