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Customer Service Operations Manager

Location:
Laredo, TX
Salary:
1300 per week
Posted:
April 24, 2024

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Resume:

Ana Cristina Manrique

Laredo, TX *****

ad48vy@r.postjobfree.com

+1-956-***-****

BE ABLE TO CONTRIBUTE WITH THE COMPANY GROWTH. HAVE THE OPORTUNITY TO USE MY SKILLS TO GROW IN THE PERSONAL AND PROFESSIONAL AREAS

Authorized to work in the US for any employer

Work Experience

Southbound flatbed dispatch

JIT TRANSPORT - Laredo, TX

April 2023 to Present

• Schedule loads with direct customers to deliver into Mexico

• Track and assist drivers with loads

• Provide customer service to brokers

• Negotiate rates and milage

• Input loads to McLeod

• Coordinate and execute pick ups and on time deliveries

• Track drivers

• Schedule delivery appts

• Assist drivers with breakdowns

• Repower loads

• PROGRAM LOAD OUT OF MEXICO

• PROGRAM DRIVERS

• SCHEDULE DELIVERY APPTS

• SET UP BORDER CROSSING PAPERWORK

• LOOK FOR RETURN TRIPS

• INVOICE LOADS

• BE IN CHARGE OF CLAIMS IF ANY

Dispatching Service

3G Carriers - Laredo, TX

April 2022 to April 2023

• PROGRAM LOAD OUT OF MEXICO

• PROGRAM DRIVERS

• SCHEDULE DELIVERY APPTS

• SET UP BORDER CROSSING PAPERWORK

• LOOK FOR RETURN TRIPS

• INVOICE LOADS

• BE IN CHARGE OF CLAIMS IF ANY

Operations Manager

NGU EXPRESS LLC - Laredo, TX

November 2019 to July 2022

• Load plan NB & SB loads

• OTR DISPATCH 24/7

• Company management

• Ifta reports are made

• Safety and all dot compliance’s are done

• Driver recruitment

• Payroll

• Factoring &claims

DISPATCH

GRAMS EXPRESS - Laredo, TX

August 2019 to November 2019

• TRACK NORTHBOUND AND SOUTHBOUND LOADS

• INSTRUCT DRIVERS OF THEIR ASSIGNMENTS

• FOLLOW UP WITH CUSTOMERS TO UPDATE ON LOAD LOCATIONS

• MAKE DRIVERS SCHEDULES FOR THE UPCOMING WEEK

• MAKE SURE DRIVERS ARE COMPLYING WITH DRIVING HOURS

• COORDINATE THAT PICK UPS AND DELIVERIES ARE DONE ON TIME

• INVOICE ALL LOADS DONE

• FOLLOW UP WITH PENDING INVOICES

Dispatcher

M&J CARRIERS - Laredo, TX

June 2018 to March 2019

• FOLLOW UP WITH LOCAL DELIVERIES & SHUTTLES

• AUDIT BOARDS (MAKE SURE NO DELIVERIES AND LIVE LOADS ARE MISSED)

• COORDINATE NORTHBOUND AND SOUTHBOUND LOADS

• INSTRUCT DRIVERS OF THEIR ASSIGNMENTS

• FOLLOW UP WITH BORDER CROSSING TRAILERS

• MAKE TEAM SCHEDULES FOR THE UPCOMING WEEK

• MANAGE PERMITS AND VACATIONS FOR DRIVERS

• SCHEDULING TRIPS AND RETURNS

• TRACK 40 TEAMS A DAY

• KEEP INVENTORY OF TRAILERS DROPPED AT LOADING AND UNLOADING POINTS

• REPOWER TEAMS WHEN TRUCKS BROKE DOWN

LOGISTICS SPECIALIST

VINTAGE LOGISTICS

August 2016 to June 2018

• Report project plans, progress, and results to customers.

• Direct availability and allocation of materials, supplies, and finished products.

• Manage subcontractor activities, reviewing proposals, developing performance specifications, and serving as liaisons between subcontractors and organizations.

• Develop proposals that include documentation for estimates.

• Ensure material (shipments) are properly transported form origin to destination

• Have open communication with customer at all times

• 24/7 tracking

• Look for Transportation companies to work with

• Revise rates and conditions from transport companies for customer to review Billing Clerk

SUPER TRANSPORT INTERNATIONAL

November 2014 to May 2016

• -Assume the responsibility of receiving and sorting incoming payments with attention to credibility

• -Manage the status of accounts and balances and identify inconsistencies

• -Issue and post bills, receipts and invoices

• -Check these validity of debit accounts

• -Update accounts receivable database with new accounts or missed payments

• -Ensure all clients remain informed on their outstanding debts and deadlines

• -Provide solutions to any relative problems of clients

• -Write thorough reports on billing activity with clear and reliable data Traffic Clerk

Zuniga logistics - Laredo, TX

September 2012 to October 2014

• Border crossing scheduling

• Generating customer profiles

• Schedule delivery appts

Education

HIGH SCHOOL DIPLOMA

UNITED HIGH SCHOOL

May 2019

Skills

• Billing

• Customer service

• Quick books (2 years)

• Excel (8 years)

• Word (7 years)

• Logistics (4 years)

• Dispatch

• Trucking (10+ years)

• Dispatching (5 years)

• Accounts Receivable

• Business Development

• Communication skills

• Organizational skills

• Supply chain

• Supply chain management

Languages

• English - Expert

• Spanish - Expert

Certifications and Licenses

Driver's License

Additional Information

SKILLS

• EXCEL

• TMW SYSTEM

• MC CLOUD

• WORD

• QUICK BOOKS

• SKYBITZ

• RTS

• DAT BOARD

• TRUCK STOP

• ALWAYS TRACK

• Monarch tracking

Communication Skills

Customer service

Billing (3years )



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