Customer Service Sales Floor

**** ******* **. **** *********, FL *****

**********@*****.*** 414-***-****

JANE E HAGENSICK

OBJECTIVE

To obtain a challenging position for which I may qualify, that will allow me to demonstrate my abilities, and utilize my comprehensive knowledge and experience to my full potential.

WORK EXPERIENCE

SUNSEEKER RESORT Punta Gorda, FL

-FRONT DESK (1/24-4/24)

*Greet guests in a warm and friendly manner.

Arranging room assignments, charge card dealing with a variety of customer service expectations and requests

BAYMONT BY WYNDHAM Punta Gorda, FL

-FRONT DESK (6/23-1/24)

*Greet guests in a warm and friendly manner.

*Arranging room assignments, using SynXis system, handling cash/charge card dealing with a variety of customer service expectations and requests.

*Collaborating with housekeeping based on needs of the customer.

CRACKER BARREL Port Charlotte, FL

-RETAIL ASSOCIATE (3/22-5/23)

*Greet customers when they walk through the door, building rapport the through conversation and recommendations to ensure that all clients’ needs are met.

*POS system.

*Assisting in maintaining the back stock room and setting up merchandise displays on the sales floor.

*Manage daily workflow, strive to meet and exceed expected service levels.

*Collaborating with fellow team members to keep the sales floor area clean and at all times.

TAMPA BAY RAYS Port Charlotte, FL/St. Petersburg, FL

-SUPERVISOR/RETAIL ASSOCIATE (3/20-9/22 AND 2/24-3/24)

*Greet customers when they walk through the door, building rapport the through conversation and recommendations to ensure that all clients’ needs are met.

*POS system.

*Assisting in maintaining the back stock room and setting up merchandise displays on the sales floor.

*Manage daily workflow, strive to meet and exceed expected service levels.

*Collaborating with fellow team members to keep the sales floor area clean and at all times.

NORTHWESTEREN MUTUAL FINANCIAL NETWORK

[ 10/88 - 5/19 ] Milwaukee WI 53202

-TEAM LEAD - APPLICATION INPUT (6/14-5/19)

*Mentor and coach the team members specifically in the areas of quality, expeditious product delivery, develop talent for advancement, motivate and recognize at all levels.

*The team that I lead was a specialized team. We input multi million dollar premium policies. I lead and audited the input for a top of the line input.

*Demonstrate what it is to be a positive change agent by participating the Rapid Improvement Events and leading change management initiatives.

*Manage daily workflow, strive to meet and exceed expected service levels.

*Manage fluctuation in customer demands and staffing levels.

*Develop and implement process improvements and document the new processes.

*Communicate changes through team huddles and on line media.

*Take escalated phone calls to make sure the resolution is a win-win situation.

*Make myself accessible, approachable and transparent to the team.

-SENIOR CHANGE VALUE ANALYST (9/00-6/14)

*Manually calculate corrections/adjustments to policies where the auto system was not able to. Adjust client accounts accordingly and explain the adjustment.

* Reviewed client Insurance Service Accounts to explain any shortages and what charges occurred from Financial Representatives or an Insured.

-CUSTOMER SERVICE ANALYST (10/88-9/00)

*Provide phone customer service for Financial Representative and Insured.

* Reviewed client Insurance Service Accounts to explain any shortages and what charges occurred from Financial Representatives or an Insured.

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