Customer Service Patient
Resume:
==CAROLYN MAY
Lawrenceville, GA 30044
*********@*****.***
Education and Training
University of the District of Columbia, Washington, D.C.
Associates Degree – Business Administration
Stellar Customer Service Training
HIPAA Training
Biohazard Training
Cyber Security Training
Profile
Knowledge of Microsoft – Expert in using Word, Excel, Access, PowerPoint
Over ten years of Customer Service experience.
Detail oriented, very organized and excellent with time management.
Expertise with conflict resolution, managing customer issues, and working with consumers.
Trained on customer resolution and satisfaction.
Quick and efficient responses to emails and phone calls.
Strong communication skills, highly motivated, self-sufficient and a team player.
Educated customers on concerns and anything related to customer information.
Supervisor of 25 employees
Vera Whole Health
Patient Service Representative
11/2023 -03/2024
Schedule Patients for Appointments
Checked Patients in-and Out
Scan document in to patient’s files
Verified Insurance for patient registration
Verified Reports Daily
Verified up-and coming Appointment
Greeted patients for the Appointment
Worked on Next Gen System
Marta 06/2014 – 08/2020
Research Field Supervisor Atlanta, GA
Supports supervisors of field data collection and field training of Research Surveyors.
Supports the Research Field Staff Administrator in the training of new staff and implementation of new procedures.
Conducts evaluations of Research Surveyors as requested by the Research Field Staff Administrator.
Assist with qualitative research efforts, and other special projects as needed for MARTA's internal customers; performs on-site and telephone interviews with patrons.
Insures all procedures are followed in data collection, checking work for clarity and accuracy.
Collects research data as required.
Performs other duties as assigned.
Marta
Parking Agent 01/2014 – 06/ 2014
Receive parking ticket to process
Log damage tickets in maintenance log
Process credit card payments
Receive cash payments
Provided exceptional customer service
Norcross Ga
Admission Registration Experience 01/2009 - 11/2013
Patient Service Coordinator, Doctors Community Hospital Lanham, MD
Interviewed incoming emergency room patients or their representatives to obtain demographic data, insurance coverage and method of payment.
Answered telephone calls and in person customer inquiries.
Responded to all patients’ inquiries, requests, and issues.
Greeted patients for the emergency room.
Verified insurance for patient registration.
Performed verification, pre-certification and other applicable processes for admissions.
Communicated treatment processes and patient care delivery to patients and their families.
Medical Assistant Experience 05/2007 - 01/2009
HIM Assistant, AHC/Adventist Rehabilitation Hospital of Maryland Takoma Park, MD
Patient access, billing, cash collections, insurance, appointment scheduling.
Accurately types 30 - 35 WPM with a basic knowledge of computer software, e.g., Word and Excel, knowledge of Hospital Information.
Filed transcribed reports into medical records. Proficient in the use of personal computers
CPAR Certification.
Maintained physician delinquency reporting and tracking.
Retrieved files for physician review and examination.
Performed other administration duties required of position as needed.
Office Administration Experience 09/1996 - 02/2007
Fee Processor, U.S. Patent and Trademark Office, Alexandria, VA
Reviewed and processed patent documents.
Transcribed financial and statistical data for the U.S. Patent and Trademark Office.
Processed check refunds for U.S. Treasury.
Assisted departments with financial inquires and disbursement to ensure accurate processing.
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