Customer Service Representative

Sharon Tamulevicz Customer Service

Representative

Experience

Recruiter Analyst DialAmerica/Aucera, Port Richey, FL MAY '23 - APR '24

CUSTOMER SERVICE REPRESENTATIVE Agero, Sebring

JUL '09 - MAR '19

FRONT DESK RECEPTIONIST Sebring Airport Authority, Sebring FEB '04 - NOV '08

Education

Western Michigan University, Kalamazoo, Michigan

JAN '07

BUSINESS ADMINISTRATION - MANAGEMENT in Business Administration Skills

Account Management Senior Leadership Support Staff Training Fleet Dispatching 1-954-***-**** *************@*****.*** Port Richey, FL 34668 Results-focused professional with success in recruiting and staffing. Skilled in sourcing, interviewing and onboarding qualified candidates. Proven ability to develop relationships with hiring managers and build efficient recruiting processes.

Utilized applicant tracking systems to track applicants and manage recruitment process. Analyzed data from surveys, focus groups, benchmarking studies and other sources to inform decisions regarding recruitment initiatives.

Developed and implemented recruiting strategies to identify, attract and hire top talent. Addressed customers courteously using suitable methods and problem-solving skills Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues

Complied with corporate and regulatory policies regarding information confidentiality and privacy Assisted with mentoring new employees during and after training. Established and maintained good communications with personnel and clientele Answered multi-line phone system and promptly transferred calls Oversaw and replenished office supply inventory with focus on cost-reduction Scheduled appointments and maintained and updated appointment calendars. Strong Analytical and Problem-Solving Skills Call Center Operations Job Applicant Interviews

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