Team Lead Loan Officer

FREDERICK OWAH

*** ******* ***, ********, ********, Canada

****************@*****.***

cell:+1-431-***-****

https://www.linkedin.com/in/frederick-owah-15237998

PROFILE

Over ten years of successful experience of highly engaged and positive team player with the proven ability to develop written and verbal communication skills and professional demeanor. Creating new businesses, building repeat businesses and establishing long-term positive customer relationships at all levels

Education

B.A Hons. English, Delta state University, Abraka, Nigeria 2008

Diploma in Library Science Education, Delta State University, Abraka, Nigeria 2004

Professional Experience

First City Monument Bank Microfinance, Lagos, Nigeria

2020 till date

Team Lead

. Proactively engaged with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities

. Focused on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales and retain business

. Responded to client initiated contact, assisting them with a full range of financial transactions

. Actively listened and engaged clients in conversations to further understand their needs

. Proactively took ownership of resolving and preventing clients banking problems

. Cultivated and maintained relationship with partners to make the most of business opportunities and referrals

. Periodically analysed and made sales reports to management

First City Monument Bank Microfinance, Lagos. Nigeria

2015-2020

Senior Loan Officer

Marketed and sold of bank’s loan products

Helped Clients select appropriate financial products that meets their needs

Ensured that customers are satisfied with banking services

Verified customer data and perform credit checks

Built and maintained relationships with high net-worth clients

Responded to customer inquiries in a timely fashion

Loan vetting, disbursement, and recovery

Performed other tasks around bank as needed

Nigerian News Direct, Sango Ogun State, Nigeria.

2013 - 2015

Advert Executive/Special Project

Approached potential customers to make sales

Helped potential customers to select suitable page for advert

Reported sales to the management

Attended exhibitions, seminars and other events for the purpose of advertisement

Created contents to promote customers brand

Standard Alliance Life Assurance Ltd. Epe Lagos. Nigeria

2012-2013

Clients Relationship Officer

Checked insurance claims to solidify trust and reputation

Collected information from clients on their risk profiles in order to offer them the proper solution

Contacted potential clients and created rapport by networking, using referrals

Appraised the wishes and demands of clients and sell the suitable protection plans

Prepared reports shareholders on the success of the business endeavors

China Habour Engineering Company, Epe, Lagos. Nigeria

2010-2012

Safety Officer

Inspected construction site to ensure compliance with workplace safety

Monitored and evaluated health and safety hazards in the workplace

Performed emergency response drill

Coordinated registration and removal hazardous situations

Conducted job hazard analysis

Eredo Local Council Development Area, Epe, Lagos, Nigeria.

Budget Planning and Statistics (Government)

2009-2010

Intern

Analyzed each department to ensure there is available fund to operate for the month

Obtained information for future budgets

Identified improper use of fund

Collected data for budget reports

Verified each transaction to ensure it is legitimate and completed

Ndidi Augustine Farms Agbor Delta State, Nigeria.

2000 - 2004

Farm labourer

Transported farm produce to the local market

Planted, cultivated and performed post- harvest duties

Maintained pastures to ensure that animals have enough feed

Supervised farmworkers and worked longer hours on the farm

Operated on heavy farm tools and perform physical work

Cleaned, graded, and packaged crops for marketing

Training:

Sales

Customer Service

Time Management

Risk Management

KYC

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