Business Analyst Customer Service

JANETTE MASSIE

Ft. Pierce, FL ***** 772-***-**** ***.******@*****.***

Professional Summary

Business Analyst of 15 years providing valuable and actionable data analytics to drive profit and

industry success. Organized and dependable candidate successful at managing multiple priorities

with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills. Ready to help team

achieve company goals.

Skills

● Planning and Organization ● Analytical Problem Solving

● Upbeat and Outgoing Attitude ● KPI Tracking

● Business Needs Analysis ● Workflow Analysis

● Technical Analysis ● Business Process Improvement

● Attention to Detail ● Planning and Organization

● Workflow Analysis ● Business Process Improvement

● Upbeat and Outgoing Attitude ● KPI Tracking

● Business Needs Analysis ● Technical Analysis

● Attention to Detail ● Analytical Problem Solving

Work History

Online Grocery Associate May 2023 - Aug 2023

Walmart Port St. Lucie

● Placed completed orders in labeled, temperature-appropriate storage pending customer

pick up.

● Reviews orders prior to pick up for accuracy and purchase-by dates.

● Helped customers locate products and checked store system for merchandise at other sites.

Data Analyst Oct 2006 - Apr 2023

Teleperformance Port St. Lucie

● Produced monthly reports for over 50 campaigns using advanced Excel spreadsheet

functions.

● Identified, analyzed, and interpreted trends or patterns in complex data sets.

● Created various Excel documents to assist with pulling metrics data and presenting

information to clients for concise explanations and best placement for needed resources.

● Utilized data visualization tools to effectively communicate business insights.

● Participated in requirements meetings to understand business needs.

● Used statistical methods to analyze data and generate useful business reports.

Education

Associate of Applied Science: Computer Science Sep 2006

Axia Online Online

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