Call Center Administrative Assistant
Resume:
Sakina Coleman
Atlanta Georgia 30324
Phone: 323-***-****
Email: ******************@*****.***
Objective:
Currently looking for an immediate full-time or part-time position in roles such as Administrative Assistant, Receptionist, customer Service (call center) and or recruiting positions in the Atlanta area. I am a focus driven and goal oriented professional and take personal integrity very seriously. I'm very excited to build new connections and be part of a productive team of like-mind individuals.
Experience:
Executive Administrative Assistant/Receptionist
The Millinum Group Contractor for Citrix Cloud Software Company
April 2023 to Present
Current Executive Administrative Assistant/receptionist for a software company. I answer phones, respond to emails and organize the company's mail. I badge guests with no badges in and out of the building. I prepare badges and orientation schedules for new employees. I schedule and set up conference rooms for corporate meetings; along with giving the company a positive and professional work environment while maintaining the appropriate appearance and standards of the organization. I provide the best customer service possible via face to face, email, and or over the phone.
Policyholder Services
Bankers Fidelity
November 2022 to April 2023
Previous insurance specialist for Bankers Fidelity's policyholder services department. I answer phones and emails. I mail out request from insured guest along with providing the best possible customer service via phone or email possible.
Call center representative
Sertec
March 15th 2021 To November 2022
Previous Call center representative for a company called Sertec. Sertec is the corporate spokesperson for McDonald's, Panera bread, Autobell Car Wash, Krispy Kreme, Del Taco, Burger King and many other companies. I file complaints and reward guests for their bad experience in exchange for their loyalty to whichever company they called to initially report; while also providing the best customer service experience possible.
Call Center Representative (Temp)
Georgia Secretary of State
February 2021 March 2021
Temporary call center representative for Georgia's Secretary of State's office. Inbound call center agent taking calls pertaining to licensing of nurses and all other 42 boards that Georgia provides licenses for. Solving application and renewal issues along with providing the best possible customer service via telephone.
Call Center Representative
Q2 Solutions
March 2020 - February 2021
Call center representative for Q2 Solutions. Inbound call center agent taking calls pertaining to orders of vaccines and medication tracking of shipments to customers and for customers. Solving missing order issues along with providing tracking details and the best possible customer service via telephone.
Front Desk Clerk
Palogix Supply Chain Services
Jan 2017 - March 2020
Was promoted from general warehouse to front desk clerk. Provided Face to face and over the phone customer service. Responding to emails. Scheduling appointments. Greeting clients as they arrive. Filing paperwork. Processing and managing paperwork. Maintaining a neat and organized office for the Warehouse while keeping business afloat.
Call Center Representative
U.S. Bank
Aug 2015 - Jan 2017
Handling daily customer inbound calls for issues such as credit applications and approvals, opening lines of credit, account disputes, transaction disputes, waiving account fees, fund transferring, handling fraud complaints, and stop payments.
Education:
Cincinnati State Technical and Community College - Marketing Management
Mount Notre Dame High School - Basic college prep level Private Catholic High School. Diploma: 05/2011
Skills:
•Web Design
•Multimedia Development
•HTML
•MS Powerpoint
•MS Excel
•MS Word
•Photoshop
•Customer Service
•Personal Banking
•Proofreading
•Keyboarding 50 WPM.
Awards:
Never Miss a Minute – April 2016 For perfect time management skills at U.S. Bank
Sakina Coleman 3200 Lenox Rd NE Atlanta GA 30324 Apt F213 Phone: 323-***-****
Email:******************@*****.***
Contact this candidate