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Sales Representative Customer Experience

Location:
Mauldin, SC
Posted:
April 24, 2024

Contact this candidate

Resume:

Teyona Brewster

Piedmont, SC *****

ad48ql@r.postjobfree.com

+1-864-***-****

I possess the skills and mentality to help your company further expand. It will serve both the team and me a great experience, continuing the growth of maturity, effectiveness, and efficiency for your new AND existing customers and clients.

Authorized to work in the US for any employer

Work Experience

Server/Waiter

Waffle House - Duncan, SC

March 2024 to Present

• Greet customers/take orders

• Set up table upon customers’ arrival

• Take drinks/prepared food to customers

• Bus/clean tables

• Take payments

• Clean dishes

• Cook/prepare food and drinks

• Clean lobby, cash register, bathrooms, and employee working area

• Restock/refill as needed

Inbound Sales Representative

Spectrum - Simpsonville, SC

October 2022 to March 2024

• Answer calls following company’s protocol

• Provide new and existing customers with products/lines of business (internet, cable, home phone, cellphone)

• De-escalate escalated calls/customers and fix/correct issues

• Get customers over to corresponding department and maintain effective and efficient communication

• Ensure that work area is kept neat/tidy

• Navigate through multiple screens and systems to carry out job duties

• Ensure quality customer experience/satisfaction

• Maintain knowledge/research on job duties/address customer concerns

• Attend team meetings/trainings as mandated

Supervisor

WSI Michelin - Woodruff, SC

November 2021 to October 2022

• Ensure employees are in designated work areas/fully equipped to work safely, correctly, and efficiently

• Oversee production using multiple BI tools/systems to ensure that all production is running efficiently/ being sent out in a on time

• Fill in for employees during breaks/recesses

• Ensure employees follow safety procedures

• Process daily audits

• Follow disciplinary actions in events of incorrect/unsafe working procedures or violation(s) of policy

• Keep communication between higher management/employees

• Attend team/supervisory meetings as mandated

• Ensure work/absence times of employees are inputted correctly. Tugger/Forklift Operator

WSI Michelin - Woodruff, SC

August 2020 to November 2021

• Operate tugger truck

• Physically move full/empty trains from/to destinations

• Systematically move trains from/to destinations

• Fix tires on pallets

• Pole/de-pole pallets

• Operate forklift

• Physically move pallets from/to designated areas

• Systematically move TU’s from/to designated areas

• Remove empty TU’s from designated work area

• Load/unload trains with full/empty pallets

Cashier

Dollar Tree - Greenville, SC

March 2020 to June 2020

• Scan/bag items

• Collect money/payment

• Greet/thank customers

• Clean work station

• Turn in till before shift end

• Put back returned items

Packer

Berry Plastics - Greenville, SC

October 2019 to February 2020

• Pack bottles

• Move pallets

• Keep a clean/tidy work area

• Check bottles for damages

Material Handler

KOVA Adidas - Greenville, SC

January 2019 to August 2019

• Re-brand/package returned shoes

• Change previous shoe packaging

• Build/break down boxes

• Pack shoes

• Scan shoes into system

• Clean/organize work area

• Move pallets to designated area

Packer

Kimura - Piedmont, SC

September 2018 to November 2018

• Bag, wrap, and box BMW car parts.

• Print labels.

• Label car parts/boxes.

• Strap boxes to pallets.

• Organize packages.

• Check car parts for quality.

Cashier

Walmart - Powderville, SC

January 2018 to September 2018

• Scan and bag items.

• Collect money and payment.

• Greet and thank customers.

• Clean work station.

• Turn in till before shift end.

• Restock returned items.

Team Member

Wendy's - Greenville, SC

December 2016 to June 2018

• Take customers' orders/payments

• Serve customers food/drinks.

• Pack food/drinks.

• Cook/prep food to be served.

• Operate front or drive thru.

• Clean front line, lobby, drive thru, restrooms, counters, tables, chairs, soda machine dispensers, grills, and trays.

• Restock frontline, drive thru, lobby, and restrooms.

• Prepare salads, bacon, and back ups to be used/served.

• Count till before open/before leaving for end of shift. Team Member

Little Caesar's - Moonville, SC

July 2017 to November 2017

• Take customers' orders /payments

• Serve customers food/drinks

• Pack food/drinks

• Cook/prep food to be served

• Run front or drive thru

• Restock frontline, drive thru, lobby, and restrooms

• Box pizzas, breads, and wings

• Make pizzas, sheet outs, and sauces

• Clean frontline, lobby, drive thru, restrooms, counters, landing, pie board, sheet out area, and dishes

• Restock work/lobby area/bathrooms

• Count drawer till before closing

Team Member

Bojangles - Piedmont, SC

November 2015 to March 2016

• Take customers' orders/payments

• Serve customers food/drinks

• Pack food/drinks

• Cook/prep food to be served

• Run front or drive thru

• Clean front line, lobby, drive thru, restrooms, counters, tables, chairs, soda machine dispensers, grills, and trays

• Restock frontline, drive thru, lobby, and restrooms Education

High school diploma

Carolina High School

August 2012 to June 2016

Skills

• Warehouse Associate

• Picker Packer

• General Labor

• Customer Service

• Packing

• Returns Processing

• Pallet Jack

• Microsoft Word

• Microsoft Office

• Email

• Scheduling

• Retail

• Fast Food

• Retail Sales

• Customer Service

• Restaurant Experience

• Communication

• Hair Styling

• Materials Handling

• Shipping & Receiving

• RF Scanner

• Forklift

• Cleaning Experience

• Shift Management

• Cooking

• Upselling

• Inside Sales

• Order Picker

• Load & Unload

• Heavy Lifting

• Quality Assurance

• Computer Operation

• Forklift

• Tugger

• Customer service

• Shift management

• Inside sales

• Typing

• Cash handling

• Restaurant experience

• Microsoft Excel

• Cooking

• Childcare

• Creative writing

• Leadership

• Sales

• Organizational skills

• Warehouse experience

• Retail sales

Certifications and Licenses

Forklift Certification

Tugger Certification

Driver's License

March 2021 to March 2029

Assessments

Business math — Proficient

December 2019

Using basic math to solve problems in a business context. Full results: Proficient

Retail customer service — Proficient

November 2023

Responding to customer situations in a retail setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

• Detail oriented

• Quick learner

• Fast-paced worker

• Hard-working

• Devoted

ACTIVITIES

• Design clothing

• Practice tattooing and piercing

• Do hair and nails

• Write/create music

• Research/learn more about other interests



Contact this candidate