Customer Care Digital Marketing
Resume:
PROFESSIONAL SUMMARY
Successful Customer Care Executive with over two years of
experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
WORK HISTORY
Customer Support Representative, 09/2022 - 11/2022 Retail E-Commerce Ventures, LLC., Florida, United States(Remote) Digital Marketing Intern, 08/2022 - 10/2022
Global Commerce Media, LLC., Munich, Germany(Remote) Carrer Del Turia 4, n1-1,
Barcelona, Spain 08038.
ad48px@r.postjobfree.com
WEBSITES,
PORTFOLIOS, PROFILES
SKILLS
GRACE AMEH
Processed new customer orders, coordinated related documentation, and adjusted account balances.
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Maintained knowledge of refund guidelines, and payment policies, providing reliable customer advice.
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Exceeded team goals by reducing 70% of backlogs caused by excessive tickets with customer inquiries.
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• Daily created discounts for every day Big Spender Customers. Assisted the Customer Manager by exporting team data from Zendesk and measuring team KPIs to improve the performance of the Customer Experience Team.
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Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
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Recommended merchandise based on exact customer needs, improving sales conversion rates.
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Educated customers on product and service offerings, engaging in special offers and promotions to increase sales.
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Addressed customer inquiries and concerns, facilitating decision-making and minimizing hesitation.
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Actively participated in brainstorming sessions in the conception and design of websites.
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Curated appropriate social media content adhering to brand guidelines, style, and tone.
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Conducted market analysis to identify key customer segments and growth opportunities.
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Embedded SEO best practices within blog content creation and keyword research.
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https://www.linkedin.com/in/grace
-odachi-ameh-67603034/
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• Customer Service
• Excellent problem-solving abilities
• Organization
• Research
• Supervising
• Retail store support
• Digital Marketing
• Project management
• Persuasive attitude
• Documentation and reporting
• Editing
• Creativity
• Training development aptitude
• MS Office proficiency
• Complaint resolution
• Excellent telephone manner
Customer Care Executive, 01/2016 - 08/2017
Grandsquare Supermarket and Stores Limited, Lagos, Lagos Recruitment Analyst Intern, 03/2014 - 12/2014
Jobberman, Lagos Island, Lagos
Administrative Assistant Intern, 04/2011 - 06/2012 Lagos State Television, Lagos, Lagos
Successfully learned how to handle WordPress content management system.
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• Created content optimized for Internet search engines. Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
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Conferred with customers about concerns with products or services to resolve problems and drive sales.
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Drove sales by 10% by educating customers about products and services.
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Coordinated timely responses to online customer
communication and researched complex issues.
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Maintained accurate and current customer account data with manual forms processing and digital information updates.
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• Monitored team activity providing resolution to service issues. Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
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Recommended potential products or services by collecting customer information and analyzing customer needs.
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Responded to customer inquiries and concerns within set deadlines.
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Accepted payment by credit card and offered self-serve payment solutions after explaining charges on customer bills.
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Listened to customers' questions and concerns to provide answers or responses.
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Managed over 50 calls per day, fax and electronic database systems for incoming customer inquiries.
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• Recruited more than 100 candidates in a month as a team effort.
• Worked under considerable pressure and met target deadlines. Reduced recruitment time cost by employing strategies by leveraging social media platforms like LinkedIn for better recruitment.
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• Outsourced and Screened over 500 candidates' applications. Performed bulk-SMS invitations for interviews with qualified candidates.
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Assisted senior HR partners with their interviews interview process.
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Maintained excellent attendance record, consistently arriving to work on time.
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EDUCATION
Master in Research, International Business Management, 07/2021
Graduate School Of Management - Barcelona
Masters, International Business and International Relations, 2020
ESEI International Business School - Barcelona
Bachelor of Arts, History And International Relations, 2010 Obafemi Awolowo University - Ile-Ife
AFFILIATIONS
CERTIFICATIONS
REFERENCE
Shimira Rodriquez:
VP of Customer Service Team, Retail E-Commerce Ventures LLC.
ad48px@r.postjobfree.com.
Assisted producers and editors in ensuring the success of Television program productions.
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• Managed weekly End Credits for daily television programs. Welcomed incoming visitors and clients professionally and provided friendly, knowledgeable assistance.
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Developed and updated spreadsheets and databases to track, analyze and report on performance.
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Monitored the current affairs department's work calendar and scheduling appointments, meetings and travel.
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• Performed research to collect and record program data. Handled client correspondence and tracked records to foster office efficiency, ensuring success.
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• Institute of Customer Service of Nigeria,ICSN- Affiliate member.
• Interaction Design Foundation,IxDF- Student Member. ESEI Social Leader Certification- Volunteer trainer in Public Speaking.
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New Horizons Computer Learning Centers- Internet and Computer Core Certification, IC3.
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Institute of Customer Service of Nigeria-ICSN- Customer Service Professional Skills Training.
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• SKILLUP by Simplilearn - Digital Marketing Training.
• SKILLUP by Simplilearn - Introduction to Data Analytics.
• Zendesk OmniChannel Professional.
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