ad48pi@r.postjobfree.com

1-813-***-****

Wimauma, FL **598

WWW: Bold Profile

Skills

Customer Communication

Customer Relationship Management

Business Growth And Retention

Retention Strategies

Upselling And Consultative Selling

Detail-Oriented Data Analysis

Education And Training

12/1993

Associate of Science:

Business Administration

Webber International University

Babson Park, FL

F.B.L.A. Future Business Leaders Of America

Student Government Secretary

CENTER for Webber International, 1991 to 1993

Pallas Floyd

Summary

Customer-oriented sales professional with 20 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Experience

Frontier Communications - Take The Lead Sales and Service

Tampa, FL

07/2018 - 03/2024

Provided customer service and sales support to customers over the phone.

Responded to customer inquiries, complaints, and requests in a timely manner.

Processed orders accurately and efficiently by entering data into the computer system.

Attended team meetings to discuss strategies for meeting sales goals and objectives.

Tracked customer interactions using CRM software tools.

Participated in training sessions to stay current with new products, services, technology.

Frontier Communications - Escalation Supervisor

Tampa, FL

02/2013 - 06/2018

Monitored customer service team performance and provided feedback to ensure that established service levels were met.

Conducted regular meetings with customer service team members to discuss call center performance metrics, best practices, and areas of improvement.

Developed training materials for customer service team members on proper handling of escalated calls.

References

References available upon request.

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