Glen Manson-Hing, CSM, CSPO, PMI-ACP, SA

Revere, MA 02151 617-***-****

ad48p1@r.postjobfree.com https://www.linkedin.com/in/gmhing/

SUMMARY

Senior Agile Project Manager, Agile Coach and Scrum Master with extensive experience in all phases of the software development life cycle.

Ten plus years of leading project teams and managing web-based application software development projects, and deliverables.

Ten plus years as a skilled Software Engineer using Object-oriented Design and Programming.

Experience collaborating with executive management, to streamline business plans, processes, and services.

British Certified Accountant (FCCA) with extensive experience working with regulatory compliance and control procedures.

PROFESSIONAL EXPERIENCE

Inello Electric - Revere, MA

Jun’23 – Oct’23

Senior Project Manager - Consultant

Project managed the roll out of client’s new line of business storage rentals.

Managed the software integration for client’s website with the management information system.

Takeda Pharmaceuticals - Lexington, MA

May’21 – Mar’23

Senior Project Manager/Business Analyst Global HR - Consultant

People Analytics/ People Data and Governance

Project managed several People Analytics group initiatives including annual enterprise survey review communications, facilitation of all stakeholder meetings, translations, and new purchase order generation for third party engagements. Managing all IT departments and resources aligned to these initiatives including any Legal implications

Established the Data Warehousing infrastructure to ingest enterprise source data necessary to generate metrics and dashboards post Covid for senior leadership. The infrastructure included a SaaS application to ensure PII data was hashed for deidentification. Managed the infrastructure roll out to production including application upgrades.

Managed the group Databricks cluster upgrade from PVC to E2 performing all testing functions using SQL on a relational database structure.

Architected and built the teams project intake application using Microsoft forms, SharePoint and PowerApps.

Collaborated with HR Country Managers and Legal for Global compliance

Performing internal customer requirements gathering for new data sources and managing all IT resources working on the ingestion of the data. Spearheaded global strategy and governance for the ingestion of global data sources

Fresenius Medical Care - Lexington, MA

Mar’20 – Apr’21

Senior Project Manager/ Scrum Master - Consultant

Managed a multi-million-dollar clinical and business intelligence application involving over 47 global resources. The application directly relates to and impacts core business (dialysis) of the company and used across the USA by clinic managers in appx. 3000 clinics, executives in 6-level organization hierarchy, medical office including Chief Medical Officer, and providers including physicians, nurse practitioners and physician assistants.

My role included the organizing and facilitating of all meetings with stakeholders, business groups, product owners and scrum teams including the preparation of all relevant project documentation.

Lead business requirements/discovery sessions with business users. Updating user stories with clear acceptance criteria.

The project which ended on 03.31.21 consisted of multiple deliverables all being released on time and on budget.

Liberty Mutual Insurance - Portsmouth, NH

Aug’19 – Jan’20

Senior Scrum Master - Consultant

Facilitated and coached two teams as a scrum master and agile coach. All teams are distributed over numerous locations in the US and Ireland.

Coached leadership aligned to the key initiatives, organizing, and facilitating meetings with stakeholders, business groups, product owners and subject matter experts to define, prioritize new application functionality.

Brown Brothers & Harriman - Boston, MA

Nov’17 – Aug’19

Senior Project Manager/ Agile Coach / Scrum Master - Consultant

Project managed two AI projects building bank applications to assist and replace some of its more mundane and human intensive functions. Both projects were released during April of 2019 on time and on budget.

Managed 5 projects simultaneously. Three using the agile scrum methodology and two using the waterfall methodology. All teams were distributed over numerous locations in the US and Poland.

Coached all members of leadership aligned to the programs. Organized and facilitated meetings with stakeholders, business groups, product owners and subject matter experts to define, prioritize new application functionality.

UnitedHealth Group – Optum - Boston, MA

Mar’16 – Apr’17

Agile Coach / Scrum Master - Consultant

Worked on two projects with one building out a Big Data implementation & reporting platform and the other involved in the enterprises largest project to date involving 1,500+ individuals and spanning approximately five years.

Facilitated and coached 12 agile scrum teams that were distributed over numerous locations in the US and India in Agile Scrum and to implement the SAFe framework.

Organized and facilitated meetings with stakeholders, business groups, product owners and subject matter experts to define, prioritize new application functionality. In addition to business requirements updating with clear acceptance criteria.

Liberty Mutual Insurance - Portsmouth, NH

Dec’15 – Feb’16

Scrum Master - Consultant

Facilitated and coached an agile software development team implementing SAFe and distributed over three locations in the US and one in India.

Organized and facilitated meetings with stakeholders, business groups, product owners and subject matter experts to define, prioritize new application functionality.

Eastern Labs-Eastern Bank - Boston, MA

Aug’15 – Nov’15

Agile Coach/ Scrum Master - Consultant

Implemented the Agile Scrum process for the onshore team developing the banks UX online and mobile application.

Facilitated and coached two software development teams distributed over the US and India.

Created and maintained all PMO reporting and performance metrics reporting for the development teams and business stakeholders. In addition to updating business requirements with clear acceptance criteria

Deloitte - Boston, MA

Jun’15 – Jul ’15

Engagement Manager - Consultant

Filling in for a manager on a short leave of absence I managed the start of a multimillion-dollar application rebuild.

Managed the Agile software development teams distributed over Ukraine and Columbia.

Created and maintained all PMO reporting and performance metrics reporting for the development teams and business stakeholders.

Copyright Clearance Center - Danvers, MA

Jun’14 – Dec’14

Senior Project Manager/ Scrum Master - Consultant

Managed two projects successfully. The first project was to develop an extensible payments system to replace multiple legacy systems and the second was to add new functionality within an existing royalty distributing system to accommodate multiple new business lines.

Facilitated and coached two Agile Scrum software development teams distributed over the US, Belarus, Ukraine, and India.

Boston Scientific Corp - Marlborough, MA

Oct’13 – May’14

Senior Project Manager/ Business Analyst Consultant

Managed the development and implementation of an enterprise Business Intelligence Reporting and Analytics System.

Succeeded in establishing and maintaining vendor relationships; led the RFP process for vendor selection. BSC accepted my vendor recommendation.

Visited clients manufacturing sites throughout the US gathering requirements for the Reporting and Analytics System.

Iron Mountain - Boston, MA

Nov’12 – Feb’13

Senior Project Manager/ Consultant

Successfully turned around a strategic enterprise project 15 months into development to meet all year end milestone deliverables.

Program managed three projects including the maintenance of all budget reporting and resource allocations.

Ideal Consulting & Management - Revere, MA

Jan’12 – Oct’12

Project Manager/ Consultant

Developed and managed client’s management information system.

Assisted business team members with project planning, assigning priorities and creating project schedule.

Umass Medical - Boston, MA

Jan’11 – Dec’11

Project Manager/ Scrum Master - Consultant

Managed the IT development team working on a $5 M financial web application development project for the State of Massachusetts to calculate and manage Supplemental Security Income (SSI) payments to qualified recipients.

Transitioned the development team from a Waterfall to an Agile Scrum software development methodology.

Implemented the Agile Scrum process including tracking team velocity, creating user stories, running JAD sessions, and facilitating daily standup meetings. Used JIRA and Greenhopper to manage issues and Sprints.

Managed the software development team while initiating, planning, executing, and controlling project deliverables.

Mitigated project risk to ensure that assigned delivery goals were met.

Ideal Consulting & Management - Revere, MA

Jan’10 – Jan’11

Consultant

Implemented and managed a computerized accounting and management system.

Created a reporting infrastructure, providing on time accounting and management reports.

American Student Assistance - Boston, MA

Jun’06 – Oct’09

Project Manager/Business Analyst/ Scrum Master

Member of management team that implemented the Agile Scrum Methodology, resulting in seven self-organized Scrum teams being formed. Facilitated teams, resolved impediments, and coached teams on Scrum practices.

Ran two software development teams while initiating, planning, executing projects, and maintaining accountabilities for all deliverables. All projects were enterprise web application development initiatives.

Managed project risk, ensuring assigned delivery goals were met, and that team members adhered to the corporation’s software development processes.

Delivered high quality tested software with a 25% increase in deliverables.

Conducted team meetings, tracked performance via metrics, assigned tasks, training and mentoring team members.

Collaborated with the business team to develop and implement a data transfer application with a new feature that reduced support issues by 85%.

Putnam Investments - Boston, MA

2002 – 2005

Senior Software Engineer / Architect

Led a complex effort to design, develop and implement a web-based enterprise-wide messaging application. Managed technical team members and non-technical managers providing detailed documentation. Managed project milestones using MS Project. Point person for coordinating and facilitating all activities across other functional and technical groups. Designed, developed, and implemented a new ID creation process that decreased process time by 95%. Created all user and technical documentation to support this application.

ADDITIONAL RELATED EXPERIENCE

Independent IT Engineering consultant, specialized in consulting services in the areas of business systems analysis, design, development, and implementation.

Audit Manager and Management Consultant, Directed and managed as much as 50 audit staff situated across the globe.

EDUCATION and CERTIFICATIONS

Fellow of the Association of Chartered Certified Accountants (England) (FCCA)

(The above is equivalent to a bachelor’s degree in the United States)

Certified Scrum Master CSM, 2009

Certified Scrum Product Owner CSPO, 2023

PMI- ACP

SAFe® 4 Agilist - SA

PROFESSIONAL ASSOCIATIONS

Agile New England and Agile Boston, active participant

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