STEPHANIE

THREAT

SUPERVISOR

850-***-****

ad48ov@r.postjobfree.com

PENSACOLA 32506

CONTACT

SKILLS

• Safe Driving

• Passenger Assistance

• Route Planning

• Vehicle Inspection

• Schedule Adherence

• Emergency Procedures

• Public relations

• Adaptive decision-making

• Record keeping

• Customer service

• Time management

• Effective communication

• Conflict resolution

• Defensive driving

• Behavior Management

• Customer Relations

• Payment Collection

• Dispatch Communication

• Valid Driver's License

• Daily Logs

Communication and Interpersonal

Skills

•

• Excellent Communication

Seasoned Escambia County Area Transit Bus Operator and Whataburger Shift Manager, adept in safe driving and customer relations. Leveraging a CDL and strong interpersonal skills, I excel in conflict resolution and schedule adherence, enhancing passenger satisfaction and operational efficiency.

PROFESSIONAL SUMMARY

Transit Bus Operator

Escambia County Area Transit, Pensacola, Florida

EXPERIENCE

January 2016 - Present

• Responded promptly to radio transmissions from dispatchers or supervisors. Excelled in customer service, resolving passenger complaints and issues with tact and diplomacy.

•

Conducted post-trip inspections after completion of routes to ensure proper

• functioning of equipment.

Utilized communication devices to report emergencies or delays on route to dispatchers.

•

Informed passengers of any changes in route due to traffic conditions or other factors.

•

• Adhered to established schedules, ensuring that trips were completed on time. Communicated courteously with passengers while providing assistance as needed.

•

Followed all applicable laws, rules and regulations related to operating a transit bus.

•

Reported mechanical malfunctions or damages observed during shifts

• immediately.

• Demonstrated knowledge of traffic regulations and safe driving practices. Performed pre-trip inspections of bus interior and exterior before beginning each shift.

•

• Observed roadways for hazards such as potholes, debris, pedestrians . Resolved conflicts between passengers in a professional manner when necessary.

•

• Ensured the safety of passengers by monitoring behavior on board vehicles.

• Maintained thorough records of vehicle inspections, maintenance and repairs.

• Provided customers with information regarding routes, schedules and stops. Operated transit buses along assigned routes in a timely manner while adhering to safety protocols.

•

Used two-way radio to interact and communicate professionally with dispatch

• office.

• Multitasking

• Dependable and Trustworthy

• Attention to Detail

• Situational Awareness

• Interpersonal Skills

• Commercial Drivers License CDL Shift Manager

Whataburger Ventures, Pensac, FL

Performance Assessment Liaison

West Corporation, Pensacola, Florida

Branch Manager

Community Loans, Pensacola, Florida

Communicated delays, construction and other irregularities to dispatch office to aid in alternate route mapping.

•

Relayed accurate directions to passengers regarding destinations within local

• areas.

January 2011 - January 2012

• Trained and supervised new staff members.

Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.

•

• Addressed customer complaints and resolved conflicts. Maintained a safe work environment by enforcing company policies and procedures.

•

• Ensured compliance with food safety regulations and quality standards.

• Established and maintained positive and professional employee relationships.

• Resolved conflicts between employees or customers in a professional manner.

• Conducted daily walk through of the store, identifying potential risks or hazards.

• Created staff teams and delegated work tasks to increase productivity.

• Set employee schedules and made staffing adjustments to get shifts covered. Tracked employee progress and implemented corrective actions to minimize mistakes and promote growth.

•

February 2010 - July 2010

Developed strong communication and interpersonal skills to effectively interact

• with stakeholders.

Provided exceptional customer service while responding promptly to inquiries regarding the status of assessments.

•

Conducted detailed research on industry best practices to improve current procedures and protocols.

•

Maintained up-to-date records of all completed assessments along with

• associated documentation.

Utilized advanced problem-solving techniques to resolve complex issues related to performance assessments.

•

Implemented innovative approaches for assessing employee performance based on organizational objectives.

•

Performed thorough quality assurance checks on all assessment documents

• prior to submission.

Leveraged expertise in MS Office Suite applications such as Excel, Word, PowerPoint and Access for various tasks related to Performance Assessments.

•

March 2009 - July 2009

Assistant Manager

Security Finance, Pensacola, Flor

Directed daily branch operations, leading the team to exceed monthly sales goals.

•

Oversaw daily operations including cash management, opening and closing

• procedures, account maintenance.

Maintained high level of employee morale to minimize turnover and maximize customer satisfaction.

•

Managed day-to-day communication between the branch and corporate headquarters.

•

Facilitated conflict resolution between customers and staff members, improving

• the branch's reputation for quality service.

Reviewed employee job performance and contribution during performance appraisal.

•

Managed organizational and documentation compliance procedures within branch.

•

Prepared monthly reports outlining branch performance metrics such as sales

• volume, profitability, customer satisfaction scores. Communicated and implemented new ideas and strategies to improve sales, marketing, and staff development.

•

Conducted regular audits of branch activities to ensure accuracy in all areas of operation.

•

• Managed direct reports to maximize productivity, efficiency, and potential.

• Enforced branch compliance with audit and regulatory procedures. Developed and implemented strategies to improve customer service levels, resulting in increased customer loyalty.

•

Coached team to successfully provide solutions and advice to improve client

• financial well-being.

Maintained accurate records of transactions, ensuring compliance with banking regulations.

•

Provided guidance on loan applications while adhering to established credit policies.

•

Ensured compliance with applicable laws and regulations regarding banking

• practices.

Generated detailed reports on transaction activity for senior management review.

•

• Oversaw individual accountability for cash handling.

• Found and attracted new business.

• Oversaw flow of cash and financial instruments.

Reviewed collection reports determining status of collections and amount of outstanding balances.

•

• Examined, evaluated and process loan applications. July 2008 - February 2009

Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.

•

Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.

•

• Helped oversee the daily operations of the store, managing staff and inventory. Managed daily operations of the store, including scheduling staff, assigning

• tasks, and overseeing inventory control processes.

• Coached and mentored new employees on company policies and procedures. Assisted with new employee training and conducted performance reviews to track overall progress.

•

Communicated with clients to address questions, concerns, and needs and

• provide quality customer service.

Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.

•

Oversaw daily financial transactions and managed cash flow to suppport profitability.

•

Provided guidance and support to junior staff members during challenging

• situations.

• Maintained accurate records of sales transactions using point-of-sale systems.

• Implemented innovative strategies for increasing efficiency in daily operations. Monitored store security systems to detect any suspicious activity or theft

• attempts.

• Facilitated month-end closing processes, invoicing and journal entries. Identified operational process inefficiencies to recommend necessary improvements.

•

Administered bookkeeping functions to generate invoices and handle accounts

• payable and receivable.

Data Processing in Data Processing

George Stone Technical, Pensacola, Florida

EDUCATION

1991

CERTIFICATIONS

• CDL Class B

References available upon request

REFERENCES

Contact this candidate