Nikki Dodd

706-***-**** ad48od@r.postjobfree.com **1 Willow Ln, Talking Rock, GA 30175

Objective

To obtain a position as a customer service representative, utilizing conflict resolution, leadership, oral and written communication and organizational skills when interacting with clients, providing them with the level of support they expect. Experience

INVENTORY CONTROL, MEYN; BALL GROUND, GA 2019-PRESENT Insured that all production stages were equipped with materials and equipment necessary to accomplish daily production processes. Insured accurate cycle counting liaised with vendors to ensure material availability. Forecasted consumption rates based on historical data and provided recommendations to leadership. Worked with departmental leadership, and team leaders to determine inventory needs..

RESERVATION SPECIALIST/OFFICE MANAGER, MTN RESORT CABIN RENTALS; ELLIJAY,GA 2016-2019 Insured the accuracy of rates, restrictions, inventory, and policies. Served as a liaison with third-party partners and our guests. Responded to inquiries and resolved reservation and billing issues.Maintained departmental standards and current knowledge of resort properties. Maintained corporate email inbox and responded to all guest Inquiries, including managing and researching claims and responding appropriately to the guests. Used management tools and systems to troubleshoot and resolve reservation and billing issues. Performed day-to-day duties, including but not limited to; rate restriction, policy changes, reservation updates and property maintenance. STORE MANAGER, FAMILY DOLLAR; CARTERSVILLE, GA 200*-****-**** Provided customer service inquiries and complaints. Directed and supervised employees engaged in sales. Inventory taking, reconciling cash receipts and performing services for customers. Examined merchandise to ensure they were correctly priced and displayed as advertised. Monitored sales activities to ensure customers received satisfactory service and quality goods. Instructed staff on how to handle difficult and complicated sales. Record keeping of purchases, sales and requisitions. Planned and prepared work schedules. Education

Diploma; Wakulla High School — 1999