Twana Williams

**** ****** ***** **

Washington, DC 20017

202-***-****

JOB OBJECTIVE

To obtain a challenging career with an option for advancement, where my knowledge, skills, abilities, and strong communication proficiency will allow me to successfully contribute to the agency's mission with integrity and professionalism, as well as continue to grow professionally.

SUMMARY OF QUALIFICATIONS

20 + years’ experience of providing quality customer service.

In-depth knowledge of Microsoft Word, Excel, Access, PowerPoint and the Internet.

Knowledge of grammar, spelling, capitalization, punctuation, and terminology commonly utilized in office settings to prepare administrative correspondence and documents.

Ability to communicate effectively both orally and in writing and interact well with staff within the office and other agencies, District government officials and employees, private sector companies, federal government, and the general public.

20+ years of customer relations, customer service, office administration, project management, and organizational development.

PROFESSIONAL EXPERIENCE

Charge Entry Specialist 08/2023-Present

Howard University Hospital

Washington, DC

Ensure that all patient medical information, especially billing and insurance information, is accurate.

Attention to detail and excellent data entry skills.

Collects and verifies data about clients with the goal of improving client services.

Handling client phone calls, entering billing and insurance data into a computer software system, computing fees and payments that clients owe, and reporting to a manager.

Health Information Specialist 01/2021-08/23

Luminis Health/Doctor’s Hospital

Lanham, Maryland

Manages and maintains the accuracy, security, and privacy of electronic- and paper-based medical records.

Responsible for coding diagnoses and procedures, managing data quality, and ensuring compliance with legal and industry standards.

Organizes information and collection by studying, analyzing, interpreting, and classifying data.

Resolves retrieval problems to meet requirements.

Prepares reports by collecting, analyzing, and summarizing information. Prepares reference for users.

Inovalon Inc.

Site Collector 08/2018-08/2020

Bowie, Maryland

Accurately and efficiently conduct medical record review/abstraction services.

Scan relevant components of the medical record to support review performed.

Electronically download review assignments to the laptop and data collection tool: daily upload completed assignments and scanned medical records.

Participate in required training.

Complete quality, accurate and inter-rater reliability testing as requested in a timely manner.

Travel to medical facilities in specified area of region from home to complete review services as assigned by inovalon.

Medical Records Tech 04/2018-07/2018

Aerotek/Virginia Hospital Center

Arlington, Virginia

Send completed records offsite. Records are boxed, logged, and tracked to offsite storage according to procedure.

Attaches loose material to incomplete records. Loose materials are attached to the correct medical record and correct visit.

Processes inpatient and outpatient discharges, ambulatory surgery, Labor and Delivery Cart, Clinic, ATU, and Cardiac Rehab discharge records as assigned. Records are processed according to procedures.

Tracks all records into and out of the department on the computer accurately according to procedure.

Administrative Assistant/Housekeeper 10/2017 – Present

Purity Pentecostal Deliverance Center

Washington, DC

Answer and monitor phone calls, emails and prepare responses as needed, and keep record of messages and emails and respond to inquiries via email or telephone.

Types a variety of letters, memorandums and forms as needed.

Maintain files and documents once finalized.

Also pay and handle any incoming invoices.

3/2017 – 5/2017

Recruiter

Labor Ready

Vienna, VA

Scheduled appointments and dispatched by preparing work tickets.

Provided telemarketing telecommunication experience.

Driven employees to the job sites utilizing company vehicle.

EDUCATION:

Stonewall Jackson High School

Diploma

COMMUNITY SERVICE:

Volunteer in schools, churches, and community events

Reference Submitted Upon Request

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