Jessica Paxton

Receptionist

Magna, UT *****

ad48ne@r.postjobfree.com

+1-801-***-****

Looking for a long-term role. I've been in Customer Service for over 20 years. I am looking for a company that can utilize my skills and still offer me an opportunity to learn and grow. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Warehouse Worker

Labor Max- Ontrac - West Valley City, UT

December 2021 to Present

• Unload trucks and sorting packages by their delivery ZIP Code.

• Inspect packages to make sure they are safe for truck transportation

• Team player—everyone works together to get the job done!

• Regularly lift, push, pull and move items averaging 50 pounds and occasionally up to 75 pounds Cashier/Customer Service

7-11 - Salt Lake City, UT

October 2019 to April 2021

• Maintain a clean, properly stocked and merchandised store

• Promote 7-Eleven to your guests and community

• Maximize sales and profits

• Identify and resolve sales obstacles

• Manage and maintain proper inventory levels and controls Front Desk

Danone - West Jordan, UT

April 2019 to July 2019

Duties:

● Answer all incoming calls

• Transfer or handle accordingly

● Clerical tasks

• Fax, scanned documents, filed records

● Issue badges

• Let visitors and employees in the gated premises

● Stocked office supplies, uniforms

• Made coffee and made sure spoons were stocked

● Handled deliveries and all incoming & outgoing mail

• Ensured of a consistent professional office experience was received at all times Receptionist

Crescent Electric Supply Company

November 2017 to March 2018

Duties:

● Answered the phone and handled all reception duties.

● Clerical tasks

• Fax, scanned documents, filing

● Ran reports using Excel

● Ensured of a consistent professional office experience was received at all times

● Managed all miscellaneous projects as assigned.

Corporate Customer Relations Manager

UPS

September 2006 to June 2017

Duties:

• Handled customer communications and escalations on behalf of the Executive Management Committee of UPS:

• Filed complaints and Investigated customers concerns and complaints

• Globally handled for all divisions of UPS

• (small package, Freight, SCS)

• The highest point of escalation

• Provided the Executive Management Committee with details of the concern by providing them an excel spreadsheet that included the actions taken along with the resolution details

• Adhered to confidentiality guidelines at all times

• Ownership (owned) taken through the investigation until it was fully addressed and resolved

• Worked alone and as a team player

• Multitasking and working 8 + hours regularly was a must Senior Account Manager

Discover Financial

August 2000 to September 2006

Duties:

● Customer service

● Worked in the Disputes/Chargeback Department -

Issued a credit on the customer's account for the charge in question while the Merchant was contacted to address/investigate complaint

● Marketing

● Started as an outbound representative than to inbound.

● Assisting customers transferring their balances on higher rate cards

● Retention department

● Attempting to save customers and offer promos to discourage them from closing their Accounts Education

AAS in Visual Art and Design

Salt Lake Community College

Skills

• Reception

• Front Desk

• Front Office

• Customer Service

• Guest Service

• Microsoft

• Excel

• Administrative Experience

• Microsoft Word

• Microsoft Powerpoint

• Freight Experience

• Security

• Clerical Experience

• Time Management

• Transcription

• Microsoft Office

• Microsoft Excel

• Microsoft Outlook

• Typing

• Account Management

• Coffee Experience

• Sales

• Cash Handling

• Data Entry

Certifications and Licenses

Guard Card

September 2018 to November 2020

unarmed private security officer

Guard card

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