Customer Service /Warehouse /Janitorial Worker
Resume:
Jessica Paxton
Receptionist
Magna, UT *****
************@*****.***
Looking for a long-term role. I've been in Customer Service for over 20 years. I am looking for a company that can utilize my skills and still offer me an opportunity to learn and grow. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Warehouse Worker
Labor Max- Ontrac - West Valley City, UT
December 2021 to Present
• Unload trucks and sorting packages by their delivery ZIP Code.
• Inspect packages to make sure they are safe for truck transportation
• Team player—everyone works together to get the job done!
• Regularly lift, push, pull and move items averaging 50 pounds and occasionally up to 75 pounds Cashier/Customer Service
7-11 - Salt Lake City, UT
October 2019 to April 2021
• Maintain a clean, properly stocked and merchandised store
• Promote 7-Eleven to your guests and community
• Maximize sales and profits
• Identify and resolve sales obstacles
• Manage and maintain proper inventory levels and controls Front Desk
Danone - West Jordan, UT
April 2019 to July 2019
Duties:
● Answer all incoming calls
• Transfer or handle accordingly
● Clerical tasks
• Fax, scanned documents, filed records
● Issue badges
• Let visitors and employees in the gated premises
● Stocked office supplies, uniforms
• Made coffee and made sure spoons were stocked
● Handled deliveries and all incoming & outgoing mail
• Ensured of a consistent professional office experience was received at all times Receptionist
Crescent Electric Supply Company
November 2017 to March 2018
Duties:
● Answered the phone and handled all reception duties.
● Clerical tasks
• Fax, scanned documents, filing
● Ran reports using Excel
● Ensured of a consistent professional office experience was received at all times
● Managed all miscellaneous projects as assigned.
Corporate Customer Relations Manager
UPS
September 2006 to June 2017
Duties:
• Handled customer communications and escalations on behalf of the Executive Management Committee of UPS:
• Filed complaints and Investigated customers concerns and complaints
• Globally handled for all divisions of UPS
• (small package, Freight, SCS)
• The highest point of escalation
• Provided the Executive Management Committee with details of the concern by providing them an excel spreadsheet that included the actions taken along with the resolution details
• Adhered to confidentiality guidelines at all times
• Ownership (owned) taken through the investigation until it was fully addressed and resolved
• Worked alone and as a team player
• Multitasking and working 8 + hours regularly was a must Senior Account Manager
Discover Financial
August 2000 to September 2006
Duties:
● Customer service
● Worked in the Disputes/Chargeback Department -
Issued a credit on the customer's account for the charge in question while the Merchant was contacted to address/investigate complaint
● Marketing
● Started as an outbound representative than to inbound.
● Assisting customers transferring their balances on higher rate cards
● Retention department
● Attempting to save customers and offer promos to discourage them from closing their Accounts Education
AAS in Visual Art and Design
Salt Lake Community College
Skills
• Reception
• Front Desk
• Front Office
• Customer Service
• Guest Service
• Microsoft
• Excel
• Administrative Experience
• Microsoft Word
• Microsoft Powerpoint
• Freight Experience
• Security
• Clerical Experience
• Time Management
• Transcription
• Microsoft Office
• Microsoft Excel
• Microsoft Outlook
• Typing
• Account Management
• Coffee Experience
• Sales
• Cash Handling
• Data Entry
Certifications and Licenses
Guard Card
September 2018 to November 2020
unarmed private security officer
Guard card
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