Customer Service High School

MA SEI PAN

Email: *******@******.*** Phone: 860-***-**** Address: 118 Madison Ave Hartford CT, 06106

SUMMARY

Proven ability to provide excellent customer service and execute new hire orientations. Lead in associate learning for a fast-paced work environment. Areas of expertise include warehouse operations, mentoring, and customer service. Can communicate and work effectively with a team. Exceeds in a high-pressure environment with time driven deadlines. Seeking new position to utilize existing skills and further career development.

Trilingual (English/Karen/Thai)

3+ Years AR Experience

Data Tracking

Production Monitoring

Microsoft Proficient

Detail Oriented

• Independent

•Time oriented

•Cost Control

•Training and Development

•Preventative Maintenance

•Safety Compliance

EXPERIENCE

Amazon Distribution Center; Windsor, CT 08/2020– Present

Amnesty Trainer

Stow/Amnesty Problem Solver, Behind the Smile, Stow Learning Trainer

- Train new techs to becoming new Amnesty techs.

- Keep Kiva floors at optimal capacity, as well as, in good safety standards.

- Coordinate Retraining and Audits of Associates with Operations Team

- Assisted with product Defects, Damages, Hazmat, Non-Con & Expiration date.

- Create and distribute training materials to support new processes and for associate reference

- Onboarding Coordination with HR, Security, SD and Operations, as well as Onboarding Auditing. - Develop and execute a comprehensive, best-in-class onboarding experience that increases new hire engagement by 50%.

Whole Foods, Kikka Sushi, West Hartford, CT 08/2017 – 07/2020

Sushi chef

- Open and close store front, prepare sushi orders to the customer’s request and restock ingredients.

Achieve Hartford, Hartford, CT 08/2019-12/2019

Mentor (College Freshman)

- Mentoring surplus number of students through their transition into their first-year experience, such as teaching them time management tips, study tips, registering for classes, and communication skills.

Consortium for Higher Education, Hartford, CT 05/2019-08/2019

Mentor (High School Graduates)

- Coordinated high school graduates them with their paperwork and application for college

- Provided students with resource and workshop Information for completing their financial aid registration

- Lead in record keeping and in charge of students’ progression

EDUCATION

Central Connecticut State University; New Britain, CT Expected Graduation in 05/2024

Bachelor’s Degree in Business Management

Hartford Public High School (LGA); Hartford, CT 08/2014-06/2018

High School Diploma

Contact this candidate