Durre Rizvi-Syed

Porter Ranch, CA

747-***-****

ad48in@r.postjobfree.com

Self-motivated and highly organized Executive Administrative Assistant with several years of experience. Extensive experience with calendar management, meeting coordination and support, customer service, marketing, and event planning. Ability to manage multiple projects at once and prioritize any issues that may arise. Diplomatic and tactful with all customers and team members. Demonstrates a positive and friendly attitude at all times. Flexible and versatile - able to maintain a sense of humor under pressure. Excellent team-building skills. Work

Experience

VP ASSISTANT/EXECUTIVE ASSISTANT

02/2019 to Present

Fortune Energy

Simi Valley, CA

Providing administrative assistance, such as writing and editing e-mails, drafting memos, and preparing communications on the executive s behalf Maintaining comprehensive and accurate records

Performing minor accounting duties

Organizing meetings, including scheduling, sending reminders, and organizing catering when necessary

Answering phone calls in a polite and professional manner Welcoming visitors and identifying the purpose of their visit before directing them to the appropriate department

Managing the executives calendar, including making appointments and prioritizing the most sensitive matters

Recruiting new hires

IT troubleshooting any computer issues

Traveling to other locations for Trade Show as Coordinator Helping opening new locations from registration to setup Payroll with HR

Customer Retention Specialist

03/2017 to 01/2019

Lamps Plus

Chatsworth, CA

Handle customer concerns with empathy and presents Lampsplus.com in a positive light at all times.

Prevents customer returns and ensures customer retention by reasonable negotiations. Provides solutions that are beneficial to the company and attractive to

DR

the customer.

Contacts customer via phone when possible to resolve customer inquiries and issues in a timely manner.

Demonstrates self-confidence and a desire to go the extra mile to take care of the customer from A-Z in order to create a positive customer experience every time.

Partners with Management on escalated customer and product issues. Identifying trends on issues that may affect customer satisfaction levels and consistently communicates them to management in measurable terms including employee errors on orders, product misrepresentation, etc. Provides pro-active, consistent follow-up to all customer inquiries, either via phone/email. Responds and replies to every customer email upon receipt. Documents a complete summary of the customers inquiry, actions taken, and expectations set forth on the respective order.

Maintains standards set forth by the company QA program providing the highest quality of service while demonstrating improvements when necessary determined by QA team and management.

Performs other duties as assigned.

Skills

Education

Leadership - 10+ years

Management - 10+ years

Project Management - 3 years

Event Management - 4 years

Organization - 10+ years

Intuit QuickBooks - 2 years

Travel Management/Calendar Management - 6 years

Lakewood High School High

school or equivalent Lakewood,

OH

Cuyahoga Community College

Penn Foster

Web Development & Interior Design

Contact this candidate